Virgin Hotels New Orleans mixes a passion for food and beverage with music and culture that fuses with the Crescent City's unique personality. Located in the Warehouse District, you’ll be steps away from New Orleans’ iconic venues and destinations including the French Quarter, Caesar’s Superdome, Smoothie King Center & more. A unique two-chamber design features optimal functionality to make your stay more comfortable. With French Doors separating the sleep and relaxation lounge from the dressing area in every room, these rooms work twice as hard so you can stay and play to your heart’s desire. See how local trends inspire the cocktails and cuisine at Commons Club, or take in a breathtaking local view of the city skyline from The Pool Club, a rooftop pool and bar. Step inside to find your new favourite place to be in The Big Easy.
Amenities
Bar
Fitness Centre/Gym
Restaurant
Room Service
Swimming Pool
Where is it
Located in the Warehouse District. Transfer time from Louis Armstrong International Airport: 20 minutes.
Hotel information
238 Chambers, all of which are two-chambered with a dressing room and a sleeping area separated by a sliding door. Facilities include air-conditioning, flat-screen HDTV, telephone, tea/coffee maker, mini-fridge, mini-bar, safe*, hairdryer, and iron and ironing board.
Standard Chambers with either 1 queen-size bed, 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
City View Chambers have either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Rooftop Chambers are located on the top floor with sweeping skyline views, with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.
Commons Club (located in the main hotel lobby). Funny Library Coffee Shop (located on the hotel's first level). Rooftop pool and lounge. Evening entertainment. Room service*. 24-hour fitness centre. Complimentary WiFi access. Meeting & event spaces. Valet parking $51 plus tax per night.
The amenity fee is waived for Virgin Atlantic Holidays' guests, saving $29.05 plus tax per room, per night (payable locally, fee subject to change).
Resort fee includes:- welcome drink at The Pool Club - 20% off pool sofa seating - high-speed WiFi access throughout the hotel - 24-hour access to the fitness centre - in-room coffee - access to curated, local live music experiences across the property. Resort fee and inclusions are subject to change and availability.
*Denotes local charge
Based on 1082 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (937)
Very good (71)
Average (35)
Poor (18)
Terrible (21)
Love this place!
Nov 19, 2024WilWattsEventsLondon, United Kingdom
Great Hotel! Stayed in hotel as part of business event. Very friendly and welcoming staff in the hotel. Food in the restaurant is delicious, cocktails were incredible.
Big shout out to Isaac, one of the team who looked after our group that week. Really helpful and full of ideas and suggestions of places we should visit whilst in New Orleans.
On…
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Great Hotel! Stayed in hotel as part of business event. Very friendly and welcoming staff in the hotel. Food in the restaurant is delicious, cocktails were incredible.
Big shout out to Isaac, one of the team who looked after our group that week. Really helpful and full of ideas and suggestions of places we should visit whilst in New Orleans.
On my last day attended the Burlesque Brunch which was fantastic. Big applause for Miss Katrina Waters.
Would not hesitate in returning to the hotel. Only reason not 5*, couldn't turn off the fan in bedroom. Could turn of the aircon, but the fan would keep going and was quite noisy.
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Love it ♥️
Nov 15, 2024Stay H
Beautiful views and vibes ! Love the decorations for Christmas. Lance in the front is SO SO sweet and will take care of you. You can tell he enjoys his Job very much.Great food and amazing coffee and treats as well . We love it here ! ! ! ! ! 😍😍😍😍
Great location and vibe. Friendly service but not necessarily helpful - don't expect more.
Nov 15, 2024kra89san francisco, ca
Very mixed review here. Pros - Great location - clean, quiet and safe with a park and a grocery store nearby We stayed for proximity to Superdome - highly recommend - but also easily walked to to and from the French Quarter. Fun decor, vibe and friendly staff. Coffee shop in lobby was super convenient, room service was delish and rooftop pool…
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Very mixed review here. Pros - Great location - clean, quiet and safe with a park and a grocery store nearby We stayed for proximity to Superdome - highly recommend - but also easily walked to to and from the French Quarter. Fun decor, vibe and friendly staff. Coffee shop in lobby was super convenient, room service was delish and rooftop pool (very small) and bar were fun extras. Housekeeping could use some training - our dining table didn't get wiped or cleaned once during our 4 night stay nor did our mini bar get refreshed.
But be warned if something goes wrong during your stay and fixing it requires anything beyond a very basic effort, you will be disappointed. I dropped my phone down the elevator shaft on Sat night and was told they couldn't retrieve it until Tuesday at the earliest. I had questions about the validity of this but it was clear they weren't going to make an effort to retrieve it so I asked for help in booking a car service to the airport the following morning. They couldn't help with car service but could arrange a taxi. I didn't have a high level of confidence that a taxi would show up based on my bizarre interactions with the bellman so my husband was able to book a car service for us. Good thing he did because come 5:30am, there wasn't a taxi in sight.
I got home on Sunday to an email stating they had retrieved my phone at 7am that day, and that it appears to be in working order and they would like to send it to me. Excellent news - I gave them the shipping address. I also received a very nice call Tuesday from the manager apologizing for the taxi, the bizarre bellman and the mixed messages on phone retrieval timing. Wednesday and Thursday pass with no phone so I send a couple of emails with no response. Friday no phone so I send another email. No response but I do receive a shipping notification from UPS that my phone was finally sent out Thursday, 5 days after it was retrieved. And then later that day an email from the maintenance manager saying the phone was shipped.
Phone finally shows up Monday - 8 days later and it no longer works. At all.
In summary, if we were staying at a lower priced property - we paid north of $1200/night here - I might have written all of this off but given how they market themselves and their prices, I expected more. Don't expect more.
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Funky friendly hotel
Nov 15, 2024Carly R
Hotel is adorably decorated and the staff are super friendly. Rooms are a comfortable size and had all the amenities. Very much enjoyed getting coffee from Lance at the cafe in the lobby. Would love to stay here or at another Virgin Hotel again!
Overall good
Nov 15, 2024fawnmcwilsonCincinnati, Ohio
Overall good. The bar staff and the Bell staff were outstanding ! Great location. I would say staffing is an issue. There were several times we had to call downstairs multiple times and we also had a room change. The food selection at the bar was decent and the service was good.
Love this place!
