Hilton Waikoloa Village

Big Island, Hawaii

Virgin rating

Palace Tower King Room
Makai Oceanfront King
Makai Oceanfront Queen
Palace Tower King Room
Makai Oceanfront King
Makai Oceanfront Queen

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Golf
  • Tennis
  • Yoga
  • Kids Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. 

Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).

Resort fee $48 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay -  Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4179)
  • Very good (3377)
  • Average (1796)
  • Poor (983)
  • Terrible (698)
Image of the Tripadvisor rating Hotel grounds are the reason to visit - especially if you have kids

Nov 14, 2024 SFjoe Sonoma, California

We decided to visit the resort because of the timeshare offer. As all these timeshare/vacation clubs do - is that they put you in the shabbiest room in the hotel so that you are very impressed with the "owner's model" during the presentation. Hilton is no different. Old beat-up rooms with a tiny bathroom slow flushing toilets and lots of noise… Read more
We decided to visit the resort because of the timeshare offer. As all these timeshare/vacation clubs do - is that they put you in the shabbiest room in the hotel so that you are very impressed with the "owner's model" during the presentation. Hilton is no different. Old beat-up rooms with a tiny bathroom slow flushing toilets and lots of noise from the rooms around you. Having said that, it was clear the property put all their money into the grounds, which were beautiful and well maintained. There are beautiful pools and plenty of beach lounge chairs. So, if you wanted to just hang by the pool and enjoy the rip-off prices at one of the 7 restaurants on the property, you can! entrees as high as $80. That is nuts, but they do have a captive audience or people too lazy to leave and find better and less expensive food options. Coffee for a mid-size cup is $7.50, and best of all, the Island coffee bar by the check-in sells Costco muffins and pastries for $9 each. We went to Costco and bought an entire breakfast cake for $11. It lasted the entire stay. this hotel is no different than all the other major brands that are charging crazy prices to book, and you can't even get your room cleaned. If you need toilet paper or towels, then you can call for the supplies. We did get our sheets changed once, but that was it for five nights. It was clear the hotel did not have enough staff and this was part of the skimpflation all these companies are getting away with. If I am going to pay $400-$600 a night I should get a room cleaned every day. The parking fee is also a rip off at $48 a day and depending on the wing you stay in it is a half of a mile to walk to the parking lot. They do have a tram that runs between the buildings, but you can walk faster than the tram carries you, and the AC was broken more than once. We wound up leaving the property to find beaches on the Kona side of the island which were quite lovely though filled with a lot of lava rocks in the water. Very few sandy spots. So bring water socks to go swimming if you plan to visit the beaches. All in all it was a nice time in spite of the drab dreary rooms because the weather was perfect. Needless to say we did not buy a timeshare. The numbers never add up. Read less
Image of the Tripadvisor rating Stay Away – Rude, Outdated, and Nowhere Near Worth the Price

Nov 14, 2024 Azita R

If you’re planning a trip to Hawaii and considering this hotel, do yourself a huge favor and look elsewhere. I genuinely regret choosing this place. From the moment I checked in, I felt completely dismissed and undervalued, and the experience only got worse. For a property charging this much, I expected at least a basic level of courtesy and… Read more
If you’re planning a trip to Hawaii and considering this hotel, do yourself a huge favor and look elsewhere. I genuinely regret choosing this place. From the moment I checked in, I felt completely dismissed and undervalued, and the experience only got worse. For a property charging this much, I expected at least a basic level of courtesy and hospitality. Instead, I was met with rudeness, indifference, and a sense that the staff didn’t care about their guests at all. Never have I ever met such rude and racist people working in the service industry. The front desk staff, especially, were shockingly unwelcoming, with attitudes that bordered on discriminatory. As a Diamond member, I expected at least some recognition, but according to Melanie at the front desk, they don’t prioritize Diamond members at all. Her words were almost dismissive: “50% of our guests are Diamond members, and we can’t treat everyone like they want” I felt more like an inconvenience than a guest, and the staff seemed almost annoyed that I was there. It’s not just the service that’s disappointing—the entire property feels old and run-down. The rooms and common areas are dingy, with visible signs of wear and tear that make it clear the hotel hasn’t been well-maintained in years. It could be because they don’t offer daily make up service either. The tram, meant to be a convenience, was rusted, outdated, and even leaked water on guests from the roof! It was almost laughable if it weren’t so disappointing. The food here was another shock. Not only was it mediocre at best, but the prices were exorbitant for what you got. I’d highly recommend eating elsewhere if you do end up staying here—there are plenty of other places where you’ll get much better food for a fraction of the price. The only thing this hotel has going for it is the view, but trust me, you can get that at plenty of other places without the headache of dealing with this property’s poor service and outdated facilities. The whole experience left me feeling frustrated and frankly insulted. For the same price, you’d be far better off renting a condo or booking at a different hotel where the staff actually wants to make your stay enjoyable. To anyone considering this place, I strongly urge you to reconsider. Read less
Image of the Tripadvisor rating Nice

Nov 13, 2024 kwanchanokt764 Washington

This is so wonderful and pretty big hotel for family or couples who want to go for honeymoon. Pools are big ( two different locations ) it was a lot of programs that you can asked the front desk for more information. Room clean and you can walk to the market in 20-30 minutes
Image of the Tripadvisor rating Aloha is gone

Nov 4, 2024 John D Chino, California

We came back for our anniversary and this place has gone downhill. No more boat ride to the rooms. Not one person called us by name??? Then the food was not good and I got food poisoning from the $78 pizza. My wife asked me to take her to another hotel
Image of the Tripadvisor rating High prices low value.

Oct 30, 2024 tertiarydogSF SF

Absolutely ambivalent staff. Room air conditioner didn’t work and clogged. Repair took four hours and had not been serviced in 4 years. Phone didn’t work. TV was controlled by adjoining room remote. Desk chair broken. Refrigerator broken. Tired rooms. Food way way way overpriced for value and quality. The only thing good was luau. Do not stay… Read more
Absolutely ambivalent staff. Room air conditioner didn’t work and clogged. Repair took four hours and had not been serviced in 4 years. Phone didn’t work. TV was controlled by adjoining room remote. Desk chair broken. Refrigerator broken. Tired rooms. Food way way way overpriced for value and quality. The only thing good was luau. Do not stay here. Read less