Sheraton Waikiki Beach Resort

Dining

Kai Market, Rum Fire Hawaiian restaurant (lunch and dinner), Edge of Waikiki pool bar and grill. Snack bar.

Entertainment

Regular evening entertainment. Nightly 3D Light Show.

Fun and Games

Adults-only infinity pool. Helumoa Playground featuring 2 oceanfront swimming pools, 2 Jacuzzis, 70 ft waterslide, interactive fountain and poolside cabanas. Spa*. Hula lessons. Lei making. Ukulele lessons. Children’s programme (starting at age 3 months). Fitness centre. Fitness classes.

Handy Stuff

WiFi*. Gift shop. Laundry/dry-cleaning service*. Room service*. Self-parking $45 valet parking $55, plus tax per night (payable locally, subject to change).

Resort Fees

Resort Fee $42.00 plus applicable taxes, per room, per day (payable locally, fee subject to change).

Resort Fees Information

Resort fee includes: - High speed Internet access in guest room and public areas - Daily Yoga (one hour for two guests) - Daily cultural activities - Introduction to StandUp Paddleboarding (15 minutes for two guests) - Complimentary rental of a MiFi (portable high-speed Wi-Fi device) for use around the island (one per room, per stay) - Sea Life Park, buy one, get one free entrance - Unlimited long distance and international telephone calls - Complimentary one day rental of GoPro Camera (one per room, per stay) - Two 500ml bottled waters replenished daily - Adult pool floats (on a first come first served basis) - Complimentary access to RumFire Club - Press Reader Access - access to 5000 newspapers and magazines in multi-language. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Additional Information

*Denotes local charge.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (3582)
Very good (2700)
Average (1073)
Poor (444)
Terrible (414)

Best Hawaiian Experience Ever

Sep 26, 2024 TdayAZ86 Gilbert, Arizona

As an Ambassador Elite member, I can sincerely say that this was the best welcome introduction of any Marriott I have stayed at while having that status. Truly appreciate it! This resort is incredibly busy, but the hotel did a fantastic job with answering any/all requests within a very timely manner. ALL staff members had a GREAT demeanor and… Read more

As an Ambassador Elite member, I can sincerely say that this was the best welcome introduction of any Marriott I have stayed at while having that status. Truly appreciate it! This resort is incredibly busy, but the hotel did a fantastic job with answering any/all requests within a very timely manner. ALL staff members had a GREAT demeanor and personality! Literally, ALL! The customer service at this resort was some of the best I've ever experienced! Kudos to whoever at your resort is responsible for creating that type of atmosphere and culture with it's staff! From the moment you walk on-site at the entrance (valet), to the front desk staff, to the bell staff, to the staff that helps you locate packages, to the room cleaning staff, to pool staff, to security staff, and to the restaurant staff! Literally I was so fortunate to have GREAT interactions with ALL of your staff! That truly felt like what I learned 'Aloha' culture is all about. You'll see on my final bill, I ate 3 times a day almost every day at your restaurants. The staff was PHENOMENAL!! Once again, from the front welcome host staff to the wait staff, nothing but great interactions and great service. Thank you again for such a great experience! I will be back! Mahalo, Sheraton Waikiki Beach Resort. -Tyler D Read less

Best vacation ever great room cleaning service

Sep 26, 2024 Julia J Fort Wayne, Indiana

Roger is amazing he made us feel so special and Rey went above and beyond for us! This is the best resort I have ever stayed at! We couldn’t get over at how friendly the staff is and how clean the rooms are! We definitely will be back in a couple years

Extremely Overpriced less than average hotel in a good location

Sep 26, 2024 Tatiana Z

Completely overpriced. Our first time in Hawaii I chose Sheraton Waikīkī due to location as we are with newborn and two other kids aged 6and 9 and easy beach access is a must so older kids can roam around and access the rooms, the pool and the beach without crossing the road. Location is central to all shops and restaurants and is very convenient… Read more

Completely overpriced. Our first time in Hawaii I chose Sheraton Waikīkī due to location as we are with newborn and two other kids aged 6and 9 and easy beach access is a must so older kids can roam around and access the rooms, the pool and the beach without crossing the road. Location is central to all shops and restaurants and is very convenient , I would say best on the beach. However! We hardly used the beach as it’s very hot and after paying nearly $1400 a night for two rooms to fit us we find out that beach beds are an extra $150 and free beds are only available in direct sun. Good luck enjoying your holiday with a newborn. We were kicked out from the grass by a staff member as palms and shade are reserved for Cabana guests that cost $350 a day! For someone that will be using the beds 3/4 hours at maximum this was a ridiculous price to pay. Extra for beds is ridiculous by default when you spend over 12k on your accommodation! Location is the only thing that is going for this place. Rooms are dirty, someone’s hair everywhere. Found hair in bedsheets and bathtub, dust all around. Felt quite gross sleeping here for 7 nights in this dirt. Our first night was in a two bedroom suite. The bathtub there has mould under the rims 🤢 I regret not taking a picture. The other 7 nights were in two diamond head rooms. The basins are clogged and Aircon is so loud it feels like you are on the aeroplane. A much wiser decision would be to stay in a hotel across the road somewhere for half the price and hire a car as there is better beaches (Lanikai for example) for kids around the island than dirty overcrowded Waikiki. Sheraton is 3 stars at best. No robes, tiny rooms, small closet that doesn’t fit even half of your clothes. Do not pay the price, choose something cheaper hire a car and explore the island. On our first day we checked in at 12 pm and the room was not ready. Although the staff pretty quickly fixed the room and we got our keys within like 5 minutes the reception attendant told us we had to wait till 3pm. For the second day he said we had to check out at 11 and stay without a room till 3 as that’s their check in time. I was puzzled again having spent nearly 2k AUD a night here to be told these things while travelling with a newborn. Again the next day we were actually given the rooms straight away without a gap but I do feel like not all reception attendants are nice or try make you feel welcomed. Just feels like u abide by our rules or else. Not pleasant. This experience left me not wanting to stay at any of the Marriott properties in the future to be quite honest. Read less

Nothing Finer Than Sheraton Waikiki For My Visiting Toes

Sep 25, 2024 FabInSanFran San Francisco, California

It's my umpteenth stay over past 18 years at this wonderful Sheraton and every year the Staff are so welcoming and the Premises are amazing. Kudos to Jaime who met me in the check in line. He's worked there a lifetime and continues to offer warm smiles while waiting in line to check in. Thanks to concierge Tauri for her kindness and ideas on my… Read more

It's my umpteenth stay over past 18 years at this wonderful Sheraton and every year the Staff are so welcoming and the Premises are amazing. Kudos to Jaime who met me in the check in line. He's worked there a lifetime and continues to offer warm smiles while waiting in line to check in. Thanks to concierge Tauri for her kindness and ideas on my former Honolulu self getting around town on the bus. My 22nd floor room overlooking Diamond Head and the ocean was pristine and abundant stars to Housekeeper Feng Ling who greeted me daily and organized my room in a pristine inimitable manner and always smiled during our hallway chats! My checkout was in person at front desk as I'd a question about the invoice and Gary explained it perfectly. Rooms are small but maximized and after all we're supposed to be out and about not living in our room. Bed and pillows rocked! Sunrise from my patio was awesome. Abundant thanks Sheraton Waikiki Management for employing these amazing awesome people who work hard and deliver Aloha to we guests. Whether you're a 1st time guest or a returning guest the experience is always stellar! Read less

Excellent

Sep 24, 2024 bacontowel

My partner and I stayed here for one night before flying out to Maui and we were upgraded to a premier high floor oceanfront room. I had zero expectations because it was only 1 night and didn't think much of it. However when we got into our room, man that view is just unbeatable. You can see Waikiki beach, the ocean, and Diamond Head. It was… Read more

My partner and I stayed here for one night before flying out to Maui and we were upgraded to a premier high floor oceanfront room. I had zero expectations because it was only 1 night and didn't think much of it. However when we got into our room, man that view is just unbeatable. You can see Waikiki beach, the ocean, and Diamond Head. It was beautiful. Not only that, you're in a spectacular location. You're within walking distance of everything. You have Lawsons (Japanese convenience store) on the first floor along with some other shops. They also offer beach towels by the pool if you plan on going to the beach. There's self parking for $55 a night and it was really convenient. They also offer valet if you're interested at $65(?). We're pretty low maintenance so we never really asked for a lot of the services like booking experiences, go pros rentals, etc. We also never used any of the pools so I not sure what that experience is like. Read less

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