Turtle Bay Resort

Dining

Alaia (serving traditional Hawaiin comfort food, open for breakfast buffet, and a la carte dinner). Ho'Olana (serving fresh food and drinks to go). Sunset Pool Bar (serving food and drinks throughout the day, with live music 4.00-7.00pm). Beach House by Roy Yamaguchi (open for lunch and dinner). Off The Lip (serving light bites and cocktails throughout the evening, with live entertainment). Lei Lei's Bar and Grill (open for breakfast, lunch, and dinner). Ocean Club Lounge (serving breakfast, light lunch, snacks and soft drinks throughout the day, and hors d'oeuvres and selected alcoholic drinks in the evenings).

Entertainment

Daily scheduled activities incluing Lei Making, Ukulele lessons, and dance lessons. Regular live music in the evenings. Weekly Paniolo Pa'ina entertainment dinner*.

Fun and Games

4 swimming pools: Main resort pool, Adults-only pool, Keikei pool with waterslide, and exclusive Ocean Bungalows pool. Poolside cabanas*. 7 beaches. Nalu Spa*. 24-hour fitness centre. Daily fitness classes. 2 Championship golf courses* (guests are eligible for preferred rates). Horse riding*. Lawn games*. Surfing lessons*. Tennis*. Pickleball court. Hiking and jogging trails. Bicycle rental*.

Handy Stuff

Complimentary WiFi access. Self and Valet parking available for $35 plus tax per day (payable locally, fee subject to change). Range of boutiques. Concierge.

Resort Fees

Resort fee of $49 plus tax, per room per night, is applicable (payable locally, fee subject to change).

Resort Fees Information

Resort fee includes: - Arrival Lei greeting - Two refillable PATH water bottles - Unlimited toll-free local & 60 mins of domestic long distance telephone calls - Complimentary high-speed WiFi - Use of Beats Pill speaker - Daily resort activities - Use of resort cruiser bikes (45 mins per guest, per day, 2 cruisers per room) - Beach toys and boogie boards at Kuilima Cove - Beach umbrellas and chairs at Kuilima Cove - Daily basket of range balls (after 12 noon) - Admission to one fitness class per day - Use of GoPro camera for up to 24 hours (SD memory card not included) - One hour of Pickleball court usage - Use of business centre facilities. Resort fee, tax and inclusions are subject to availability and change - please see hotel check-in for current inclusions available to you upon arrival.

Additional Information

*Denotes local charge

Please note: if 4 passengers or more are travelling, coach transfers are available. If there are less then 4 passengers travelling, a private transfer must be booked instead.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (3850)
Very good (1359)
Average (631)
Poor (293)
Terrible (213)

RITZ brand advocate Dissappinted by changed policy.

Aug 31, 2024 Ktaht Windermere, Florida

We have stayed here many times and sometimes just visit the beach and then have dinner at Alaia. We drive over 1hr from Pearl with our son who is in the NAVY there and rent chairs and then enjoy dinner at the resort when not staying on this side at RITZ CARLTON. But today we have 6 family with us celebrating 2 birthdays at Alaia and came over… Read more

We have stayed here many times and sometimes just visit the beach and then have dinner at Alaia. We drive over 1hr from Pearl with our son who is in the NAVY there and rent chairs and then enjoy dinner at the resort when not staying on this side at RITZ CARLTON. But today we have 6 family with us celebrating 2 birthdays at Alaia and came over early to enjoy the beach before dinner and they told us they have CHANGED their POLiCY and now non-guests can no longer rent chairs or umbrellas. This is narrow thinking for a LUX brand and the wrong answer to frequent guest and restaurant visitor. Disappointed in the RITZ brand, and perhaps why other line Pendry, Auberge and Rosewood are getting better. Hope this note provides opportunity to re-think policy and how guests experience the resort when not staying on North Shore. Read less

Secluded and still full of life

Aug 28, 2024 Daros30 Northbrook, Illinois

The hotel is one of the best resorts I’ve been to. It is modern, very well taken care of and the grounds are huge! We stayed in an Ocean Front Club King room which included access to the Ocean Club Lounge. That Lounge is worth every penny. I highly recommend it. The room was spacious and quite clean, well taken care of. The beach area was also… Read more

The hotel is one of the best resorts I’ve been to. It is modern, very well taken care of and the grounds are huge! We stayed in an Ocean Front Club King room which included access to the Ocean Club Lounge. That Lounge is worth every penny. I highly recommend it. The room was spacious and quite clean, well taken care of. The beach area was also great, although it needs more cleaning as there was some trash around where the waves broke. The beach is open to the public and if you get there late, you won’t find a good spot. I also think that it would have been nice if the exclusive area was only for guests and free. That area was frequently empty as no one wants to pay more than what we are already paying for our rooms and also pay for a tiny private area in the beach. The Ocean Club Lounge was great, great food and paid for by the room reservation. It’s absolutely worth it. I really loved this hotel as it was secluded from the buzz of Honolulu. I also hope that now that Marriott acquired this hotel and is called the Ritz Carlton, they continue taking care of it. I would go back in a heart beat. Read less

Dismal customer service and follow through experience

Aug 27, 2024 oldwineryl Saratoga

I have to rate my experience with the Ritz Carlton Turtle Bay resort between 0 and 1 and I have not even stayed there yet. We are attending a wedding in Waikiki in October 2024 and decided to spend a few days following the wedding on the North Shore of Oahu. As a Gold member of Marriott Bonvoy, I made reservations on the hotel's web site for a… Read more

I have to rate my experience with the Ritz Carlton Turtle Bay resort between 0 and 1 and I have not even stayed there yet. We are attending a wedding in Waikiki in October 2024 and decided to spend a few days following the wedding on the North Shore of Oahu. As a Gold member of Marriott Bonvoy, I made reservations on the hotel's web site for a member non-refundable rate (big mistake!). When I checked my card statement, the hotel billed me over $200 more than the member rate. I called the hotel and talked to billing and got transferred to Carrie Ann in reservations who took a look at my email confirmation and promised to fix the issue. This was on August 19th and since then just crickets! I sent two follow up emails and tried to leave a vmail for Carrie Ann (her vmail box was full). I have never experienced this kind of total lack of service orientation and lack of follow through in the hotels we usually stay at, especially considering THEY made a billing mistake. And experience this at Ritz Carlton? Unbelievable! If we didn't have a non-refundable rate for several thousand dollars, I would have cancelled the reservations. If guests are treated this way before they even step a foot on hotel's premises, what should I expect when we actually get there?? I hope that the General Manager of Turtle Bay, Jon Gersonder, will take a look at the staff and customer service standards of this Ritz Hotel. Right now it's not even close to the standard that Ritz sets for its 5-star hotels. Read less

Review just after Ritz acquired property

Aug 20, 2024 bmore-foodie Phoenixville, Pennsylvania

The overall setting of the resort is beautiful. The property is updated and beautifully decorated but not pretentious. The rooms are clean and well kept. The pools are rather small and lots of kids, so it's loud. I wouldn't describe the pool as serene or necessarily chill, so that's something to consider if you are looking for a more… Read more

The overall setting of the resort is beautiful. The property is updated and beautifully decorated but not pretentious. The rooms are clean and well kept. The pools are rather small and lots of kids, so it's loud. I wouldn't describe the pool as serene or necessarily chill, so that's something to consider if you are looking for a more impressive pool to lounge at, especially if it's an adult trip sand the kids. The ocean is beautiful but there isn't very much of a beach area. Again, not really a respiteful area in which to chill. We found this aspect disappointing. Unless you venture off to the nearby beaches off the resort. But there you do not have any resort amenities available. The Ritz front desk is not organized for check in, be prepared for a long wait. They are also inflexible on check out time. The food and drinks are pricy, especially fpr what you get in terms of quality of food and bevvies menu is limited. Considering we booked at prices before the Ritz acquired the property, I think it was a good choice. I would not pay current prices however for this resort. If so, I would have been disappointed with our selection. Read less

Laid Back North Shore Fun

Aug 19, 2024 Jeff K

This resort was like a breath of fresh air. There was no race from your room at 7 AM to make sure you got a lounge chair by the pool or the beach. Each day, we started with breakfast, either at the buffet or the coffee shop around 8 or 9, went back to our room to get ready, and then headed out to the beach where an attendant set us up (4 of us)… Read more

This resort was like a breath of fresh air. There was no race from your room at 7 AM to make sure you got a lounge chair by the pool or the beach. Each day, we started with breakfast, either at the buffet or the coffee shop around 8 or 9, went back to our room to get ready, and then headed out to the beach where an attendant set us up (4 of us) at an umbrella. As long as you were there by 11 or so, you would get a spot. And other spots would open up throughout the day. The pool did seem to get very crowded by mid-afternoon. The two things that really stood out at this resort for us were the horseback riding at the stables and the surf lessons. Both were a lot of fun. We rode the horses along the beach with a total of 10 people and 2 guides - it was very relaxing and enjoyable. I had never been on a horse before and the guides were very knowledgeable and friendly. We also had an outstanding instructor, Ben, at the surfing experience. He gave us great instruction and by the end, everyone in our group caught waves, stood up and surfed. Awesome surfing on the North Shore. I have seen mixed reviews about the restaurants, but we enjoyed each of the ones we went to - The Beach House, Lei leis (twice) and Off The Lip (hotel bar). The food was great at each - yes, they are expensive, but its Hawaii. One night we drove down to Haleiwa for dinner - there are quite a few good looking restaurants there, about a half hour drive. We were worried about food options on the North Shore, but that was unfounded as there are also food trucks about a 10 minutes drive that have shrimp trucks, taco trucks, burgers, pizza, etc. Theres even a beer garden that invites you to bring your take out and have a beer. We grabbed shaved ice while there. We drove down to Waikiki to do the Diamond Head trail one day - which was phenomenal. It was a little over an hour to get there in the morning, about an hour and half on the way back in late afternoon traffic. It was enough to do the hike, shop in downtown Waikiki and have lunch. Just know it is going to be a full day event to do that. We highly recommend Turtle Bay - I would stay there again in a heartbeat. If you want to be away from the hustle and bustle of downtown Honolulu and enjoy the peacefulness of the North Shore, this is the place. Read less

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