Beverly Hills Marriott

Beverly Hills, Los Angeles

Virgin rating

Standard Room
Lobby Bar
Corner Pantry
City View Room
Standard Room
Lobby Bar
Corner Pantry
City View Room

The hotel

You may feel quite the celebrity at this chic and funky Beverly Hills hotel. Grab one of the big round comfy sofas and relax by the heated outdoor pool or enjoy a bubbly dip in the whirlpool. The GREATROOM serves handcrafted cocktails and classic American food — and it’s up to you whether you eat in the restaurant, at the poolside lounge or on the patio. There’s even an outdoor fireplace to add a little extra cheer. And, when it’s time to hit the sack, your stylish room has plenty of thoughtful touches to wrap up your stay.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Close to all attractions including Rodeo Drive and the Beverly Centre shopping mall.

Hotel information

258 rooms. All with air-conditioning, flatscreen TV, WiFi*, iHome stereo system, mini-fridge, coffee maker, safe, hairdryer, iron and board. Rooms have 1 king-size bed or 2 queen-size beds, sleeping maximum 2 adults and 2 children.

The Great Room restaurant and bar (breakfast, lunch and dinner). Outdoor heated swimming pool and whirlpool. Fitness centre. Complimentary WiFi. Laundry/dry-cleaning facilities*. Limited room service*. Valet parking $51, plus tax per day (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (274)
  • Very good (234)
  • Average (113)
  • Poor (37)
  • Terrible (70)
Image of the Tripadvisor rating Complete Scam with Hidden Fees & Bogus Charges – Avoid at All Costs!

Sep 22, 2024 Arnar Valur H

I stayed at the Beverly Hills Marriott from July 28th to August 15th, and the entire experience has been a nightmare. Upon check-in, they charged me a $476 deposit, supposedly to cover potential damages. Fine, I understood that. But now, over a month after checking out, I still haven't gotten my deposit back. Weeks after leaving, they finally… Read more
I stayed at the Beverly Hills Marriott from July 28th to August 15th, and the entire experience has been a nightmare. Upon check-in, they charged me a $476 deposit, supposedly to cover potential damages. Fine, I understood that. But now, over a month after checking out, I still haven't gotten my deposit back. Weeks after leaving, they finally sent me an invoice full of ridiculous charges, including a fraudulent $75 pet fee — I didn’t even have a pet! On top of that, they tacked on a $180 “labor surcharge,” which was never mentioned during my booking or stay. These are clearly hidden fees meant to scam guests. Despite reaching out repeatedly, the hotel refuses to refund the bogus pet fee, the labor charge, or the rest of my deposit. It’s been over a month of trying to resolve this, and they’ve been completely unhelpful and unresponsive. This place is shady and untrustworthy. Do yourself a favor and stay somewhere else — this hotel is all about ripping you off! Read less
Image of the Tripadvisor rating Nightmare of a hotel

Sep 15, 2024 StevenEk Fairfield, Connecticut

I am a loyal Platinum Elite member of Marriott and I'm writing to express my shock at the horrendous experience I had at the Beverly Hills Marriot this week. I had booked a double room and when we arrived instead of the double I was given a king but not informed. Upon walking into the room and seeing the mistake I called the front desk to inform… Read more
I am a loyal Platinum Elite member of Marriott and I'm writing to express my shock at the horrendous experience I had at the Beverly Hills Marriot this week. I had booked a double room and when we arrived instead of the double I was given a king but not informed. Upon walking into the room and seeing the mistake I called the front desk to inform them and went to go back downstairs. On top of the dresser was a open condom wrapper and used dental floss. Disgusting! We were given a double room and went to go to sleep, the bedside lap would not turn off but instead became a strobe light flashing on and off. I did not want to try to pull the bedside credenza away from the wall to unplug so I called the front desk who said they would send an engineer. We waited 20 minutes, no one came so I called again. A front desk person came up and could not figure how to stop the light form flashing on and off, so instead of a solution, he simply said --how bout if I give you points> I said NO I cant sleep with a strobe light in my face and I had to tell him to find a way to unplug it. So this was the tip of the iceberg. The elevators are awful, Old and banged up. Lights for floors don't work. The hotel uses the passenger elevators for freight elevators so at times guests cannot get in the elevator as its full of furniture . Every morning at 7am, we were awoken by your employees using megaphones screaming about how they were striking. Horrible. But the absolute worst experience was when I went to check out. On my bill was a $150 charge for the restaurant which I never ate in and parking fees when I did not have a car. It took me 15 minutes of arguing with the front desk manager to get the charges removed while my uber I had ordered for the airport had to wait. Honestly, this hotel is horribly run, it is run down, while I was at the front desk trying to get my bill sorted out, another irate guest was complaining about no electricity in her room. Another Irate guest was complaining about the crappy elevators. A nightmare hotel. Read less
Image of the Tripadvisor rating The worst Front desk attitude ever, Marriott and employee (Saif) 👎

Aug 31, 2024 DrAbouAmer

The front desk team's dealing of us is not befitting of a five-star hotel like Marriott. It is unbelievable how insulting they were, especially from an employee named ((((Saif)))) who treated us with extreme rudeness and personal insult. I could not believe it when I read the comments and reviews of customers online and I did not imagine that… Read more
The front desk team's dealing of us is not befitting of a five-star hotel like Marriott. It is unbelievable how insulting they were, especially from an employee named ((((Saif)))) who treated us with extreme rudeness and personal insult. I could not believe it when I read the comments and reviews of customers online and I did not imagine that it would happen to me. Unfortunately, the employee Saif did it😌😌😌 Read less
Image of the Tripadvisor rating TAYLOR IS THE WORST

Aug 18, 2024 juan p

Taylor was the worst. I should have looked on the reviews. As a fellow premium customer for Marriott I thought this was supposed to be an awesome hotel. Taylor made the whole experience terrible. He yelled at my parents in front of me while checking in. I I as going to record it and put it on social media!! As soon as I tell him that I was going… Read more
Taylor was the worst. I should have looked on the reviews. As a fellow premium customer for Marriott I thought this was supposed to be an awesome hotel. Taylor made the whole experience terrible. He yelled at my parents in front of me while checking in. I I as going to record it and put it on social media!! As soon as I tell him that I was going to record him he told my mom and myself that we were not welcome there. First of all we are the customers and premium Marriott members. He should not be working the front desk and by the looks he seems to hate Mexicans as I can and based on our experience he discriminated us. I will be filing a complaint with the government and the city about this. He should be reprimanded TAYLOR is the worst human being Read less
Image of the Tripadvisor rating Its not deserving the name and place

Jul 22, 2024 sonereldemir Istanbul, Turkiye

Worse service than what i expected. We request extra bed on the checked in process around 6PM. We did not get it. In an hour then we went the desk and informed them that we did not get it yet. They said okey we are sending right now blabla, and even though over 4 hours after we back from outside around 11pm we were still not recieve it. I call… Read more
Worse service than what i expected. We request extra bed on the checked in process around 6PM. We did not get it. In an hour then we went the desk and informed them that we did not get it yet. They said okey we are sending right now blabla, and even though over 4 hours after we back from outside around 11pm we were still not recieve it. I call the desk and explain them our situation. She called the room back and stated that they are washing the blanket and takes 40 min. to be dry it 🤨🧐😖 however, we got the extra bed after long time but it was worse extra bed i ever saw. Its like used maybe more than 5 years not good condition. Next day i try to call the desk several times no-one picked up and i text them via chat not any reply 😢 Read less