Gansevoort Meatpacking

Last minute booking for Saturday on the holiday weekend so the room was pricey ($600/night). The room was above average/comfortable but small. Had some electrical issues with the lights and thermostat (couldn’t get the bed headboard light to shutoff but at 1am the easiest fix is to just pull the plug). Booked with my Amex card and requested a later checkout (which is one of the perks of booking with Amex) and the young lady at the desk treated me like I asked her to be a kidney donor. And this was after I told her about the problems with the room. I guess they didn’t really care if I spent any more money at their hotel (looked like they had a nice menu at the restaurant in the lobby). Don’t have to tell me to get lost twice, I can spend my money elsewhere. The Ritz is 5 minutes away, has much nicer rooms, better customer service and would have cost less. Read less

This Hotel is nice but it is not luxurious and if you get a basic room it’s bad. Room was very small overlooking chimneys, window opens only 15 cm and room was is dark and dingy. On the last night we upgraded and it was better as it overlooked the District and was slightly larger with a king bed. However, it didn’t feel like a hotel, felt like a motel. For the price you pay (around $500 to $600 US per night. I would go for one of the known hotel chains. I would never stay here again. Read less

Our stay at Ganesvoort was a masterclass in attempting to disguise mediocrity as luxury. It appears from reviews that guests share similar complaints - which remain unresolved - so it's clear Management just don't give a rat's and the whole thing is designed as a rapacious cash-grab. Apparently, the hotel went through a multi-million dollar renovation four years ago, but it's clear that money went into creating more reliable revenue streams like the onsite dining/bars, and not guest experience. The result is a hotel that prioritises profit over satisfaction, a strategy that is as short sighted as it is obvious. Same complaints as everyone else: The $8 bottles of water The chipping paint, the shoddy grouting in the bathroom, bathroom fittings unattached/broken Our room had peeling wallpaper The curtain wand fell off The outside door handle to our room fell off twice The rooms aren't soundproofed, and the walls are thin, so you hear slamming doors and kids shouting at all hours There were no tea or coffee facilities in the room, despite being mentioned on our booking. I've stayed in $50 hostels that have free tea and coffee. The bed was a double, not a queen, as stated on our booking We were missing bath towels on check-in which I had to request The room was really poorly lit. There is no main light in the room, just a couple of lamps that weren't sufficient One light switch was broken and only worked sporadically The bathroom was poorly designed with very limited storage space There is no air-con vent or extractor fan in the bathroom. And they don't provide air freshener, leading to a new level of intimacy between my husband and I that neither of us wanted. Housekeeping was inconsistent and at times, just confusing - why take the robes away? The pillows were as limp as a chewed rag. After the first night I requested firmer pillows - which on arrival proved somehow to be even worse. After the second night, I was more specific in my request and asked for a memory foam pillow. This time I was presented with a pillowcase that looked like it had been stuffed with a hundred offcut foam pieces - I have no idea why something like that even exists? After asking twice to no avail, I just gave up and bought one at Target. The WiFi/Chromecast config is a fresh hell I've never experienced. They've installed the cheapest Chromecast devices, not designed for commercial use, so there is no unique code for your TV in your room. Which means every guest can access any other device across the hotel. The connection drops incessantly, or you're kicked off by another guest, meaning you constantly have to re-pair your content while casting, which was rage-inducing. Also means it's theoretically possible to cast "The Human Centipede" to the ratbag kids' TV next door, which I considered doing at one point just for the lols. We also had access to a device called "Roof top loft display", which feels like it's an internal device and should not be accessible to guests - see previous RE Human Centipede. However, it's the downright predatory capitalist exploitation that really takes the cake. The bottles of water you are HANDED when you check-in are not complimentary. The WiFi is not complimentary. Any more than five deliveries to your room - which is entirely made up and completely arbitrary as the number of deliveries remains static regardless of the length of your stay - are not complimentary. This is a hotel where Management just spin the chocolate wheel to determine how exactly they'll try to rob you today. Frankly, I'm surprised they don't make you tap your credit card in the lift to access your floor, in place of the room key. There you go, Management, you can have that idea on me. I can forgive a lot of things, but for the money we paid, this experience was a level of inadequacy and grift I didn't previously think possible. I hate this hotel, and I will make it my life's purpose to tell every single person I encounter, from now until I am cold in the ground. Kisses! Mary Read less

Don’t be a hotel guest. Hotel guests pay to subsidize those who actually benefit from the amenities. Want to go to the rooftop bar? Tough. Private event (that’s using 20% of the space). Want to go to the rooftop pool another day? Tough. Someone has reserved all of the desirable chairs for hours so that nobody appears in their ridiculous photo shoot. Gansevoort markets something to guests that it doesn’t deliver. Come for an event - sure. But only book as a guest if you’re a sucker. Read less

Just returned from a one night stay in a Gansevoort Suite, for which we paid more than $1600 when fees and taxes were added to our room rate. Every single staff member we encountered was polite, friendly, courteous and competent. A lovely welcome gift of bottled water and fruit tarts was delivered just after arrival. The room was spacious for a junior suite, but it was showing wear with scratched floors, nicked furniture and faucets with the trendy black finishes flaking off. The pillows were made of foam, the barn-style bathroom door did not fully open, and the air conditioning fan was loud. There were "amenities" throughout our room with price tags on them (boxed water $8, face mask $20, ...) Tacky! The guest elevators stopped working during our visit so we had to use the service elevator or walk 12 floors of stairs to access our room several times. The noise from the rooftop bar could be heard in our room on Saturday evening, but it did not last late into the night. The biggest challenge with the hotel, however, is that "memberships" are being sold to non-hotel guest to use the gym, restaurants, and private spaces. This adds significantly to the high volume of traffic in an already very busy location. It's a shame that these issues diminished our impression of the property because the staff was wonderful. Read less