Hilton Garden Inn New York Chelsea

Chelsea, New York

Virgin rating

Garden Grill, Hilton Garden Inn New York Chelsea, New York, USA
Bar, Hilton Garden Inn New York Chelsea, New York, USA
Garden Grill, Hilton Garden Inn New York Chelsea, New York, USA
Bar, Hilton Garden Inn New York Chelsea, New York, USA

The hotel

This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service

Where is it

West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.

Hotel information

169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.

The Garden Grille and Bar (temporarily closed). Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1164)
  • Very good (992)
  • Average (297)
  • Poor (109)
  • Terrible (95)
Image of the Tripadvisor rating Filthy Run Down Hotel- Hilton should be embarrassed

Jul 8, 2024 NyTomtom ny

This hotel is absolutely the worst Hilton property I have ever stayed at. The entire place is completely run down and filthy. The air conditioner in my room sounded like a diesel engine. The Hilton brand should be embarrassed to have this property in there portfolio. I actually left a day early and paid because very rude front desk clerk told me… Read more
This hotel is absolutely the worst Hilton property I have ever stayed at. The entire place is completely run down and filthy. The air conditioner in my room sounded like a diesel engine. The Hilton brand should be embarrassed to have this property in there portfolio. I actually left a day early and paid because very rude front desk clerk told me I couldn’t check out a day early it was past the 24 hr window. I relocated to the Moxy which is right next to it. Be warned stay at the Moxy. Read less
Image of the Tripadvisor rating Great location, average stay.

Jul 3, 2024 markwallis01 Indianapolis, Indiana

I normally stay at the mainline Hilton two blocks away, but thought I would give this location a try this time. I fully realize these are different concepts and cater to different market segments; however, I think some of the Hilton hospitality is missing here. I have stayed at other Hilton Gardens before. This is an average mid range hotel… Read more
I normally stay at the mainline Hilton two blocks away, but thought I would give this location a try this time. I fully realize these are different concepts and cater to different market segments; however, I think some of the Hilton hospitality is missing here. I have stayed at other Hilton Gardens before. This is an average mid range hotel that is starting to show its age. The AC was very noisy throughout the stay. Walls are thin and you can hear your neighbors. The beds have more than a few miles on them, so I would hope they would be rotated out with new soon. The front desk was welcoming and pleasant when I arrived, but after that you really are not acknowledged by the staff. The location is great since the 28th st subway station is on the same block and is a quick walk to Penn Station. There are several mid range hotels on this same block. Overall, it was ok. I think it needs some tlc and some attention from Hilton corporate. Not the same experience I’ve had at other Hilton Garden. Read less
Image of the Tripadvisor rating It'll do

Jun 30, 2024 richardbQ2926TX

I'm more than a little suspicious about all the reviews talking about how great specific staff members are by name. Did these employees or their friends write the reviews? The hotel was OK. By NYC standards the room was an OK size for 2 people for 1 or 2 nights. I would have found it depressing to stay longer. Most of the room was in good… Read more
I'm more than a little suspicious about all the reviews talking about how great specific staff members are by name. Did these employees or their friends write the reviews? The hotel was OK. By NYC standards the room was an OK size for 2 people for 1 or 2 nights. I would have found it depressing to stay longer. Most of the room was in good condition. But the tub was a mess with chipped off paint everywhere and the walls were marked up in some places. Our room was on the 3rd floor so it had no view but it was quiet because it didn't face the street. Read less
Image of the Tripadvisor rating Lower your expectations

May 31, 2024 Navigate25726715657

Bed was comfortable but one of the grossest hotel rooms I've stayed at in a while. The building is in need of deep cleaning and overall maintenance - dirty walls & carpets, peeling paint and a BARE boxspring mattress greet you inside. Location was why we chose it, and that was it's best feature. Staff were lovely and friendly though. I know… Read more
Bed was comfortable but one of the grossest hotel rooms I've stayed at in a while. The building is in need of deep cleaning and overall maintenance - dirty walls & carpets, peeling paint and a BARE boxspring mattress greet you inside. Location was why we chose it, and that was it's best feature. Staff were lovely and friendly though. I know Manhattan is $ and I travel there often, but this felt very overpriced for what we got. Read less
Image of the Tripadvisor rating Great experience close to Chelsea.

May 3, 2024 Timothy F

Nice accommodations. Great receptionist Terrence Conseillant. Great guy. Very personable. Some of the finest New York has to offer.