Hilton Garden Inn New York Chelsea

Chelsea, New York

Virgin rating

Garden Grill, Hilton Garden Inn New York Chelsea, New York, USA
Bar, Hilton Garden Inn New York Chelsea, New York, USA
Garden Grill, Hilton Garden Inn New York Chelsea, New York, USA
Bar, Hilton Garden Inn New York Chelsea, New York, USA

The hotel

This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service

Where is it

West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.

Hotel information

169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.

The Garden Grille and Bar (temporarily closed). Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1164)
  • Very good (994)
  • Average (297)
  • Poor (110)
  • Terrible (98)
Image of the Tripadvisor rating Great staff but dirty room and terrible cleaning staff

Nov 12, 2024 JaimePG1974 Gothenburg, Sweden

Check in staff and lobby staff were so so lovely and kind , very welcoming and the location great . That’s the best part of the hotel other than that it’s not a good hotel, room was dirty with stains and the bathroom was also dirty . the cleaning staff never once came into clean the room not once during our 5 day stay even though i had left no tag… Read more
Check in staff and lobby staff were so so lovely and kind , very welcoming and the location great . That’s the best part of the hotel other than that it’s not a good hotel, room was dirty with stains and the bathroom was also dirty . the cleaning staff never once came into clean the room not once during our 5 day stay even though i had left no tag on the door to say do not disturb . I even told the reception to get the room cleaned and still it was not . i won’t stay here again . Read less
Image of the Tripadvisor rating 4 Stars Due To Excellent Service Staff and Location

Oct 11, 2024 Fralfred Ottawa, Canada

We recently stayed at this hotel for 2 nights. The staff was so professional and friendly - pand received by far the best customer service I have experienced anywhere when staying in NYC. The location was great, in the flower district, close to subways, Herald Square, Penn Station, etc. Our room was clean but very, very worn. Our curtains were… Read more
We recently stayed at this hotel for 2 nights. The staff was so professional and friendly - pand received by far the best customer service I have experienced anywhere when staying in NYC. The location was great, in the flower district, close to subways, Herald Square, Penn Station, etc. Our room was clean but very, very worn. Our curtains were torn, bedding was old and discolored, the carpet was stained, the ironing board did not have any cover or padding so was useless. The bathroom, in stark contrast, appeared to have been recently renovated. There was scaffolding at the front of the building so perhaps it is undergoing major renovations? I will give this hotel 4 stars due to the excellent customer service and location, as for the physical state of the rooms, Hilton can do better! Read less
Image of the Tripadvisor rating Like a serviced apartment

Sep 20, 2024 BTheBB Berlin, Germany

Fantastic location with good facilities. We had a room with two queen beds, refrigerator (large), and a microwave. Like a studio apartment. The staff was very professional, and very friendly. The breakfast buffet was not very healthy, difficult to find good nutrotious food . However, the staff brought gluten free products upon request. Pineapples… Read more
Fantastic location with good facilities. We had a room with two queen beds, refrigerator (large), and a microwave. Like a studio apartment. The staff was very professional, and very friendly. The breakfast buffet was not very healthy, difficult to find good nutrotious food . However, the staff brought gluten free products upon request. Pineapples and scrambled eggs - and lovely smiles from the staff brought me through the day. Read less
Image of the Tripadvisor rating Old run down hotel with bad service.

Sep 6, 2024 Melissa K Bethesda, Maryland

The absolutely worst customer service. The first room we got had a loud rattling AC unit. The next rooms AC wasn’t working at all. They said they called the engineer and he never came. It took over 2 hours to get a refund so we could leave. The hotel is run down. The elevator makes a horrible sound. The rooms are old and smell. Do not stay here.… Read more
The absolutely worst customer service. The first room we got had a loud rattling AC unit. The next rooms AC wasn’t working at all. They said they called the engineer and he never came. It took over 2 hours to get a refund so we could leave. The hotel is run down. The elevator makes a horrible sound. The rooms are old and smell. Do not stay here. The manager on duty was rude and made me wait forever. They have something to learn from other hiltons. This one sucks. Let me say the woman at the front desk was very nice and offered me water while I waited and waited. Read less
Image of the Tripadvisor rating Problems from the top.

Aug 28, 2024 I524EOrobertf Vernon, New Jersey

When I 1st arrived to my room the toilet had Urine in it and the bed looked like someone slept on top of it and the bathroom ceiling had peeling paint. I work in a service industry so I more than understand things happen . I just wanted them aware and wanted my room moved. The front desk clerk was sincerely apologetic and embarrassed. She then… Read more
When I 1st arrived to my room the toilet had Urine in it and the bed looked like someone slept on top of it and the bathroom ceiling had peeling paint. I work in a service industry so I more than understand things happen . I just wanted them aware and wanted my room moved. The front desk clerk was sincerely apologetic and embarrassed. She then took my phone into a back office to show the manager ( Who never came out to see or say anything to me personally. They left it up to the front clerk. She then move my room and I planned on moving on. I then received a call from someone asking if my new room was OK ect and I said yes. They then apologized and said they would give me some points for the inconvenience. I believe 30k. Again I was not looking for anything and did not ask. I stay enough in hilton it was not really a shocking amount of points. I stay about 100 nights a year. I said thank you and moved on. Well here it is 1 week later and I never received ylthe points. Again I never asked they offered. Remember in the service industry we are only as good as our word. Read less