Hilton Garden Inn Central Park South

I’ll start by saying I’d definitely recommend this hotel! I recently stayed for four nights and it was perfect. The Room: I stayed in a King City View room that had e great view, particularly at night. The couple staying two doors down could also see the Empire State from theirs, so if you’re lucky the view you get could be even better than mine. The room was spotless on arrival! Bed is very comfy with soft covers and good pillows. The air conditioning was also great and a total godsend during a 33° week (or 96°). The safe is free to use and spacious for plenty of valuables. An iron and hairdryer are also available in the room and don’t need to be requested as in some hotels. Staff: Anyone I spoke with was super friendly and helpful. The bellmen in particular couldn’t do enough (I didn’t need much, but I seen them constantly being helpful for other people). Check in and out was quick and simple. Location: The location doesn’t get much better really. Right in between Times Square and Central Park, and I could’ve thrown a stone and hit Broadway. I wasn’t there for these areas, but the hotel was handy for so many links to other areas that it didn’t matter if I was there for more tourist-y areas or not. The hotel is in a busy area and so always felt safe to go back and forth from regardless of time of day/night. Other things: I read reviews of people complaining about loft waiting times. Despite the hotel being busy, I never waited more than a couple of minutes for a loft, even though I was on the 32nd floor (out of 34 floors). The lofts are also spacious if anyone reading this has accessibility issues and is worried about getting around the hotel. Read less

This was the most disappointing stay ever for our family in a hotel, ever for the following reasons. Btw we are Diamond Members We booked a 2 night stay with one night using a voucher for a free hotel night. The free night was for the night before, to ensure we could get into the room when we arrived in the early morning. Because of this we had to book two separate stays. We did let Christian at the hotel know a day before that we did not want to change rooms. These are the reasons why our stay was awful. 1) We checked in at 8 am from a red eye flight and were told by the hotel that we would need to change rooms. To add injury to insult, the housekeeper knocked on our door at 930 am one hour after we got in, even though we had to change rooms at 11 am. 3) both rooms had only one working electrical outlet out of nine 4) one of the rooms had no conditioner 5) both rooms had wet floors 6) The receptionist asked on the morning of the room change "if we liked the room and would like it again? " and when we said yes, "oh, I am sorry you can’t have that same room tonight” I would avoid this hotel unless this is your only option. This hotel brings down the Hilton brand name from a service and quality standpoint Read less

Hotel is in a good location for exploring the city. We walked back following a jazz concert at Damrosch park. Also walked to The Met through Central Park but is was a long, hot walk. The parking situation was tough but the bellman was helpful. Retrieving the car from valet only took a few minutes. The room was small and tight but clean and was fine for one night. Bathroom could use some shelves and hooks. Overall was a reasonably priced option for a one night stay. Read less