RIU Plaza Manhattan Times Square

Midtown, New York

Virgin rating

Family King Room
Reception
Deluxe 2 Queen Room
Restaurant
Bar
Lobby
Family King Room
Reception
Deluxe 2 Queen Room
Restaurant
Bar
Lobby

The hotel

In the heart of the Theatre District, look one way and you've got the bright lights of Times Square, and the other and the Top of the Rock is towering above you. Whatever you want to see in Manhattan, you're sure not to be far away. Start the day with buffet breakfast at the Park Avenue, to get your set up for the day! And the bar is on hand in the lobby for a snack and a drink, should you need to re-fuel later on. Family Rooms are available for that bit extra space and an additional sofa bed, so you can enjoy a trip to the Big Apple, no matter how big or small your brood is. 

Amenities

  • Bar
  • Internet Access
  • Restaurant

Where is it

Situated in Manhattan, just a few steps from Times Square. Distance from John F. Kennedy International Airport: 17 miles.

Hotel information

656 rooms, all with air conditioning, complimentary WiFi access, flat-screen satellite TV, mini-fridge, hairdryer, bathroom amenities, iron and ironing board, and safe. 

Deluxe rooms have either a 1 king-size bed, or 2 queen-size beds, sleeping maximum 4 adults.

Deluxe Family King Rooms with 1 king-size bed and a sofa bed, sleeping maximum 3 people.

Deluxe Family Two Beds are larger in size, have 2 queen-size beds, plus an additional sofa bed, sleeping maximum 5 people.

Deluxe Superior Rooms are located on higher floors with city views, with 1 king-size bed plus a sofa bed, sleeping maximum 3 people.

Junior Suites feature a separate lounge area with sofa bed, bathroom with separate shower and bathtub, bathrobes and slippers, and 1 king-size bed, sleeping maximum 3 people.

Park Avenue Restaurant (open for buffet breakfast). Lobby bar (also offers grab 'n' go snacks and drinks available from 7.00am-midnight).

24-hour fitness centre. 

This hotel has a resort fee of $29 plus tax per room, per day (payable locally, subject to change)

* Denotes local charge. 


One person must be aged 21 years and over in each room at check-in.


Please note: Riu have two similarly named hotels around the Times Square area. Please ensure that you are sure of the hotel you are booking, and travel to the correct hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (592)
  • Very good (216)
  • Average (74)
  • Poor (28)
  • Terrible (43)
Image of the Tripadvisor rating Very bad, would not recommend at all

Jul 14, 2024 Dunja R

We travel a lot and this was really a bad experience. We ended up having breakfast outside the hotel even if we had breakfast included because the line to access the breakfast was 45 min long, like one of the disney parks lines. We also had to line-up and wait 10-15 min to get the elevators up and down. They have too many rooms for the level of… Read more
We travel a lot and this was really a bad experience. We ended up having breakfast outside the hotel even if we had breakfast included because the line to access the breakfast was 45 min long, like one of the disney parks lines. We also had to line-up and wait 10-15 min to get the elevators up and down. They have too many rooms for the level of service they can provide. Rooms are ok but tiny. I also asked for them to organize a transfer to the airport and they wanted to charge me 35% more than for the way in. Really not a good quality for the price you pay. We stayed at the Melia Innside in the same trip and it was way better. Read less
Image of the Tripadvisor rating Great Stay!

Jul 12, 2024 Jennifer L Mississauga, Canada

The hotel is situated in a great spot - easy to walk to Times Square, MoMa, and Central Park depending on weather. Easy to get to different subway and bus lines. Wait time for elevators seem to be a problem in the morning around breakfast rush hour. We did not eat here and generally avoided the early/mid morning so had no issues, but would… Read more
The hotel is situated in a great spot - easy to walk to Times Square, MoMa, and Central Park depending on weather. Easy to get to different subway and bus lines. Wait time for elevators seem to be a problem in the morning around breakfast rush hour. We did not eat here and generally avoided the early/mid morning so had no issues, but would factor that into your morning start. Motivated housekeeping, we slept in a couple of mornings and learnt to put out the do not disturb sign to avoid a knock around 10-11am. When they saw the sign they left notice as to how to contact them when we were ready to have the room made up. Good storage for such a small room, reminded me of a cruise ship. Easy check in and check out, all staff were friendly. Very busy lobby (happy hour helps!), and busy check in with lots of families, and school groups. Majority of guests were European, but understandable as Riu is a Spanish chain. Inquired via the app, as to extending stay for 1 night, received call from front desk who explained they would need to patch me though to customer service to get a quote. Customer service told me to go to the front desk but finally provided me with info after some persuasion. So a bit of a fail there, but otherwise a great stay. Read less
Image of the Tripadvisor rating Not bad I suppose

Jul 3, 2024 David C

Thought we had booked a room with 2 king sized beds but turned out one of the beds was a sofa bed which wasn't the comfiest . Rooms are small . Bathroom compact . Breakfast on the first morning was a disaster . Hotel didn't inform us you have to go down to the lobby and queue up to go in the lift to the 5 th floor and then queue up again to be… Read more
Thought we had booked a room with 2 king sized beds but turned out one of the beds was a sofa bed which wasn't the comfiest . Rooms are small . Bathroom compact . Breakfast on the first morning was a disaster . Hotel didn't inform us you have to go down to the lobby and queue up to go in the lift to the 5 th floor and then queue up again to be shown to a table . We went straight to the 5 th floor and got shouted at and accused of trying to jump the queue . Plenty of choice at breakfast but is very busy . We were in the 11 th floor but found the fans outside the hotel were noisy so we purchased ear plugs. Handy for times square and rockafellar centre . Avoid the pub across the road . Cost me 30 dollars for a pint of beer and a glass of wine . Read less
Image of the Tripadvisor rating NYC at its finest.

Jun 22, 2024 Loriberketa Ottawa, Canada

The service was absolutely excellent and the room was very spacious-especially for NYC. The front desk staff was very accommodating when I needed to add an extra person to my room for a few days. The bell staff is so polite and friendly. The hotel is massive-48 floors but the team makes you feel like you are in a small boutique hotel. They could… Read more
The service was absolutely excellent and the room was very spacious-especially for NYC. The front desk staff was very accommodating when I needed to add an extra person to my room for a few days. The bell staff is so polite and friendly. The hotel is massive-48 floors but the team makes you feel like you are in a small boutique hotel. They could teach a masterclass in service excellence. Read less
Image of the Tripadvisor rating Ok experience. Only ok.

Jun 18, 2024 mebingley Ottawa, Canada

Overall, the experience was good. Rooms and lobby are very clean. The location is good, if that’s what you’re looking for. The elevator situation can be a little ridiculous. I did not purchase the breakfast but was often in the lobby between 7:30 and 8:30 and never saw a huge line. You hear EVERYTHING from your room- street noise, people in their… Read more
Overall, the experience was good. Rooms and lobby are very clean. The location is good, if that’s what you’re looking for. The elevator situation can be a little ridiculous. I did not purchase the breakfast but was often in the lobby between 7:30 and 8:30 and never saw a huge line. You hear EVERYTHING from your room- street noise, people in their rooms, etc I did have a frustrating experience. I arrived at 10am. I was informed that check in was at 3pm but I could have the room at noon, unless I wanted to pay to have it now. I passed and left my bags. I returned at noon to get the room key and the lady said that check in is at 3pm, but I could get the room at 2pm, unless I wanted to pay. The gentleman that had told me noon was working right next to her and told her that yes he had in fact told me that. The supervisor came into play and said that no, I wouldn’t get the room until 2pm. When I explained that if the first gentleman hadn’t told me noon, I would have kept exploring nyc and not wasted time trekking back to the hotel. Eventually, they handed over the keys to the room that was ready all along. Very odd situation, considering the first employee was there the entire time telling them how he’d told me that I could get the keys. Odd. Also, I booked with Riu because they were fantastic with customer service in past experience. I felt some loyalty to them. I have since contacted customer services twice and have yet to hear back. I guess it was a fluke the first time when I had good service. Overall, ok experience but they can do so much better. Read less