Hyatt Grand Central New York

Union Square, New York

Virgin rating

2 Bedroom Suite with City View
Deluxe King Room
Corner Suite
City View King Room
The Market
2 Bedroom Suite with City View
Deluxe King Room
Corner Suite
City View King Room
The Market

The hotel

The Hyatt Grand Central New York is located in the heart of Manhattan and its excellent location means this grand hotel is near to must-see attractions like the Empire State Building, Times Square and Central Park. Enjoy stunning views of the city from your room, with views of the Chrysler Building or Grand Central Terminal available from the Park Avenue Presidential Suite. Dine in at the New York Central restaurant and taste Western European inspired cuisine or grab a bite from the Market for an exciting day out in New York City.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Safety Deposit Box
  • Close to City Centre

Where is it

On 42nd Street at Park Avenue in Midtown Manhattan, connected to Grand Central Terminal and across the street from the Chrysler Building. 1-block walk to subway.

Hotel information

1,298 rooms and suites. All with Hyatt Grand Bed™, air-conditioning, TV, safety deposit box and iron and board and Balmain® Spa amenities in bath. Standard Rooms have 1 king-size bed or 1 queen-size bed or 2 double beds, sleeping max 2 adults.

Deluxe Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.

City View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.

Accessible Rooms have accessible bath tub, roll in shower and accessible features, with 1 king-size bed or 1 queen bed, sleeping maximum 2 adults.

Corner Suites have 1 king-size bed, sleeping maximum 2 adults.

Junior Suites have a parlor area and 1 king-size bed, sleeping maximum 2 adults.

1 Bedroom Suites have 1 king-size bed and queen sofa bed, sleeping maximum 3 adults.

City View Suites have 1 and 2 bedrooms with a living room, dining area and city views. 1 Bedroom Suites have 1 king size bed, sleeping maximum 2 adults. 2 Bedroom Suites have 1 king-size bed and 1 king-size bed or 1 queen bed, sleeping maximum 4 adults.

Premier Suites With City Views have a seating area and dining room. With 1 king-size bed, sleeping maximum 2 adults.

Park Avenue Presidential Suites have views of Grand Central Terminal or the Chrysler Building and two bathrooms. With 1 king-size bed, sleeping maximum 2 adults.

Market (24-hour Grab 'n' Go cafe). Grand Central Terminal offers a wide range of delicious dining choices for all.

24-hour fitness centre. In-room spa services*.

Complimentary WiFi. Concierge service. 

Resort Charge: $40​ Plus applicable taxes, per room, per night​ (payable locally, subject to change).

Resort fee includes: - Macy’s VIP passport which includes 15% discount on regular and sale merchandise, - 20% off on-site food and beverage & complimentary fine jewelry & MyStylist personal shopper - Exclusive perks at Grand Central Terminal shops -  Free hi-speed Wi-Fi  - 10% off the Sightseeing Flex 3 Attraction Package - 25% off One World Observatory Tickets - $15 Daily Market Beverage Credit - Free local Long Distance and international calls - 10% off City Sightseeing Bus Tours and Packages - 20% off Grand Central Terminal Tour - 20% off New York Botanic Garden Tickets

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4131)
  • Very good (4175)
  • Average (2823)
  • Poor (1583)
  • Terrible (1506)
Image of the Tripadvisor rating I guess we expected too much

Nov 22, 2024 L Roger H

We were there for a special occasion and reserved a "Beautiful" suite. The suite was dirty, one of the towels looked as if it had been used to wipe someone's behind, amenities were pretty poor for a suite. Plastic glasses, no bottled water, no mini bar, nothing
Image of the Tripadvisor rating Rude reception staff

Nov 22, 2024 OSMAN M Brighton, United Kingdom

The hotel receptions stuff is so unfriendly and unwelcoming very rude some of them. The room is very shabby needs to be done up to the 2024 standard. The location was good but that is not the point of the hotel the hotel need to be good too especially the front desk reception staff please tell me why they are so unhappy looking and very unfriendly… Read more
The hotel receptions stuff is so unfriendly and unwelcoming very rude some of them. The room is very shabby needs to be done up to the 2024 standard. The location was good but that is not the point of the hotel the hotel need to be good too especially the front desk reception staff please tell me why they are so unhappy looking and very unfriendly plus very rude. Read less
Image of the Tripadvisor rating Terrible experience

Nov 22, 2024 Cole H

Pills on the floor . Room was dirty and dusty. Staff didn’t clean your room or give u fresh towels if you didn’t leave them money . Also shower was clogging up and it was like taking a stand up bath. No wifi in the room for 5 days . Staff did not help. Worst experience
Image of the Tripadvisor rating Good experience

Nov 21, 2024 Noah N

Great location. Very comfortable place to stay. Staff was very nice and helpful. I would definitely stay again. Parking was expensive but that's normal in New York City. Close to lots of good restaurants. I have to say more words or it won't accept my review. This should get me over the limit.
Image of the Tripadvisor rating Find somewhere else to stay.

Nov 21, 2024 peterlE5242OS

For $400 a night probably one of the worst days I’ve had in a very long time. The hotel is extremely old. The rooms are extremely small things don’t work. The bed isn’t comfortable. There was a leak in the bathroom. They couldn’t even provide room slippers