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With a cable car stop just around the corner and chic guest rooms to rest in, the Holiday Inn Golden Gateway is a great base for your San Francisco stay. Head up to the heated outdoor pool and sundeck for great views over the city or pop in to the R-O-H bar for a selection of craft beers and wines on tap.
Amenities
Bar
Swimming Pool
Room Service
Fitness Centre/Gym
Laundry Service
Internet Access
Close to City Centre
Restaurant
Where is it
Centrally located in Downtown San Francisco, close to Nob Hill.
Hotel information
496 guest rooms and 5 suites over 26 floors in 1 building. All with satellite TV and pay-per-view movies, tea/coffee-making facilities, mini-fridge, safe, hairdryer, iron and board. Standard Rooms (located on the 6th to 20th floors) with either 2 double beds, 1 king-size bed or 1 queen-size bed, sleeping maximum 4 adults.
Corner King Guest Rooms (located on the 18th to 25th floors) with 1 king-size bed, sleeping maximum 2 adults.
Grand View Guest Room (located on the 22nd to 26th floors) with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
R-O-H bar and restaurant. Heated outdoor swimming pool. 24-hour fitness centre. Room service*. Complimentary WiFi. Tours and transportation desk. 24-hour front desk and concierge. Laundry/dry-cleaning service*. Self parking $45 per day (payable locally, subject to change).
*Denotes local charge.
Based on 2319 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (559)
Very good (1038)
Average (492)
Poor (132)
Terrible (99)
Like it a lot.
Oct 20, 2024Cynthia SAustin, Texas
Really like this hotel. We have stayed before, primarily for the location close to friends, BUT would chose even if not visiting them. Comfortable beds, quiet, GREAT location. Very nice friendly staff. We did not eat there, too many excellent places on Polk, but could be handy.
Great!
Oct 12, 2024Neill HLiverpool, United Kingdom
Stayed here for 5 nights. Hotel is about 45 minute walk from Pier 39. Check in was very quick. The room was clean, spacious & quiet. Bed was very comfortable king size. Outdoor pool & small gym on floor 6. Overall, I was very happy during stay & would recommend.
Definitely worth considering if you are in town
Sep 26, 2024DMC1958Huddersfield, United Kingdom
This is a great hotel. The staff are great, welcoming and helpful. It is warm, well lit and clean. I would definitely stay here again. The food in the restaurant is good value and the restaurant staff attentive without being intrusive. Two or three minutes walk away is the end of line station for one of the California Cable Car West trolley bus…
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This is a great hotel. The staff are great, welcoming and helpful. It is warm, well lit and clean. I would definitely stay here again. The food in the restaurant is good value and the restaurant staff attentive without being intrusive. Two or three minutes walk away is the end of line station for one of the California Cable Car West trolley bus lines, which gives immediate access to the cable car lines. It is quiet and there are plenty of restaurants nearby as well as various shops. Chinatown, Lombard Street and Fisherman's Wharf just a short cable car ride away.
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Easy to find in San Francisco.
Sep 20, 2024AnnetteRM2015Waikanae, New Zealand
Great views from the higher floors and has a nice outdoor pool. The restaurant did not seem to be open but there are lots of places to eat close by. Staff are lovely. Would have liked somewhere to hang wet bathing suits in the bathroom. It's a "cashless" hotel which might be a nuisance for some people.
Fraudulent, dishonest, grossly incompetent and uncaring
Sep 8, 2024Rupy P
My stay at this hotel in June has completely tarnished what was meant to be a family holiday of a lifetime to the USA. The hotel facilities were fine and Reception were quite helpful.
There was a problem though at checkout about charges for breakfast and I was told by Victor Malbas, Front Office Director that he would look into this and get back…
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My stay at this hotel in June has completely tarnished what was meant to be a family holiday of a lifetime to the USA. The hotel facilities were fine and Reception were quite helpful.
There was a problem though at checkout about charges for breakfast and I was told by Victor Malbas, Front Office Director that he would look into this and get back to me before levying any charges - no checkout invoice was issued. I was horrified on arriving a couple of days later in LA to see that Holiday Inn Golden Gateway had already charged my debit card (that I had presented on arrival as requested by them) 3 charges amounting to £356.
I emailed them immediately advising 3 significant charges had been levied without my knowledge or agreement. Victor Malbas replied that I had only been charged $130.14 and $65.07 for breakfasts on a Mastercard and that there would be zero authorisations on my Chase debit Card (#9665) which was unknown to them?
The breakfast tickets they have sent as "proof" are not signed by me and are completed in different handwriting and at different times and DO NOT add up to $130.14 and $65.07 in any case! (see attached photo).
Most importantly my card #9665 WAS swiped (contactless) at registration (by Receptionist Melissa) and 3 charges from Holiday Inn Golden Gateway totalling £356 HAVE BEEN TAKEN been from that account (see screenshot of my account). I have written multiple times and have had consistent rebuttals from Andre, Princess and Gino (who says he is the hotel manager) about making these charges.
I continued to chase this up between 13 July and 30 August but was given short shrift by them despite me saying I was feeling very stressed because they were brushing this off and were not at all concerned to PROPERLY INVESTIGATE how and why these charges have appeared on my bank statement for card #9665 which they say had NOT been swiped by them!
There are obviously some MAJOR INACCURACIES in their record keeping and customer charging processes or there is some FRAUDULENT activity at the hotel. As a major provider of accommodation for tourists, they should be concerned to reassure customers that processes are in place to safeguard them, rather than batting the problem away? These errors or potential fraud has happened at THEIR hotel and they should ACCEPT RESPONSIBILITY to look into it properly but they just replied that the matter was closed as far as the hotel was concerned. This feels like a massive COVER UP or denial or someone in authority is COMPLICIT in these happenings.
I asked for details of who I could complain to but they ignore those requests.
My last email on 30 August ended as follows:
" I have been so stressed by this whole episode and the lack of a proper investigation into what has happened for me to be financially disadvantaged at your hotel. Its also inexplicable that you then completely ignore numerous messages raising legitimate concerns and requests. Even in your current emails you will see errors and inconsistencies in the "explanations" you have given me.
I am quite honestly appalled by the way the issues raised are being brushed off and I'm not prepared to just give up in spite of the stress and anxiety you are giving me on what was meant to be a holiday of a lifetime to America.
I hope you will now send me a proper checkout invoice showing the charges and currency applied and also look more deeply into the serious concerns I have raised."
Needless to say this email has appallingly just been ignored once again. I am still out of pocket by £356 WRONGLY charged by the hotel and I am still without a proper checkout invoice and folios which show the charges and currency applied.
I have since read of similar happenings on TripAdviser reviews ( I just wished I'd seen these beforehand) as it seems that there are systemic issues at this hotel which senior management should be concerned to sort out.
Until they do I would seriously warn people about avoiding this hotel, otherwise they will still feel the stress of having stayed there long after the holiday is over..
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