W San Francisco

Union Square, San Francisco

Virgin rating

Exterior
Wonderful 2 Double Room
The Living Room
Cool Corner King Room
Cool Corner King Room
Cool Corner King Room
Trace
FIT Gym at night
FIT Gym
Fabulous King Room
The Living Room
Studio Suite
Studio Suite
Lobby
The Living Room
Exterior
Wonderful 2 Double Room
The Living Room
Cool Corner King Room
Cool Corner King Room
Cool Corner King Room
Trace
FIT Gym at night
FIT Gym
Fabulous King Room
The Living Room
Studio Suite
Studio Suite
Lobby
The Living Room

The hotel

Everything at the W is bright, smart and vibrant, from the artwork on the walls to your guest room, with its Munchie Box and a cosy window bench. Make sure you order a cocktail at The Living Room, a stylish hangout packed with geometric shapes and colour-changing lighting. Pick your night — there are DJs some nights, and board games on others. And for a tasty Californian dinner, head to TRACE with its organic food from local fishermen and farmers.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Valet parking

Where is it

In the relaxed but trendy SoMa (South of Market) district, just round the corner from Yerba Buena Gardens, by SFMOMA (the Museum of Modern Art), 5 blocks from Union Square, around a mile from Chinatown. Transfer time from San Francisco International airport: 20 minutes.

Hotel information

401 rooms and suites on 31 floors. All with 32” flat-screen plasma TV with movies on demand, CD/DVD player, iPod docking station, WiFi*, telephone, Munchie Box, mini-bar*, coffee maker (on request), safe, Signature bed, pillow menu, Whatever/Whenever® service* (for iPod® Shuffles and CD/DVD library), hairdryer, iron and board and bathrobes. 

Wonderful Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

TRACE (upscale Californian menu, locally sourced produce, open for breakfast, lunch and dinner). The Living Room (bar, cocktails, light bites for lunch and dinner from TRACE, board games, DJs on select nights). 24-hour FIT® gym (with personal trainers*). Whatever/Whenever® Concierge service*. W Hotels – The Store. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary WiFi in public areas. Valet parking $65 a night plus tax (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1029)
  • Very good (846)
  • Average (381)
  • Poor (164)
  • Terrible (107)
Image of the Tripadvisor rating Nice Hotel

Nov 1, 2024 Fearless640808

This was my second time staying at this hotel and I enjoyed it as much as the first. Hotel was clean and modern, everything worked fine in my room. All staff I encountered were friendly, helpful and professional. I remember Dave, the valet, DJ, or PJ (big dark skinned guy) checked me in at the front desk and I'd like to single out Connell and… Read more
This was my second time staying at this hotel and I enjoyed it as much as the first. Hotel was clean and modern, everything worked fine in my room. All staff I encountered were friendly, helpful and professional. I remember Dave, the valet, DJ, or PJ (big dark skinned guy) checked me in at the front desk and I'd like to single out Connell and his team in the security office. I had a special need after my stay and they handled it competently and professionally. Thank you again. Next time I need to stay in the area, I'll be back. Read less
Image of the Tripadvisor rating Beware the hidden fees.

Oct 20, 2024 428yaoy

Room was fine but the hidden fees are astounding. Staff was not upfront about how the destination fee worked and the fine print seemed intentionally obtuse and hidden. The room itself was fine and met expectations. Value for money was poor.
Image of the Tripadvisor rating Too loud. Stay elsewhere

Aug 16, 2024 TravelerMo13 Los Angeles, California

I wanted to love this hotel. But I’ve now stayed there twice and it is way too loud. The walls are paper thin so anything happening in the hallway or room next to you, you hear. This means you hear the loud machine in the hallway (maybe AC), your neighbors cell phone, everything. If you have bad luck you’re next to the elevator. Also, the Bonvoy… Read more
I wanted to love this hotel. But I’ve now stayed there twice and it is way too loud. The walls are paper thin so anything happening in the hallway or room next to you, you hear. This means you hear the loud machine in the hallway (maybe AC), your neighbors cell phone, everything. If you have bad luck you’re next to the elevator. Also, the Bonvoy breakfast is not good. If you’re a heavy sleeper go for it but I won’t be back. Location is good. Beds are comfy. Read less
Image of the Tripadvisor rating Unexpected Perks

Jul 30, 2024 Tiffanytravelholic New York

We stayed here for a long weekend. The manager is very sweet and nice she took her time to provide recommendations for dining in the area. The people working at the front desk were so lovely to talk to. They gave us tickets to the MOMA, tickets for the tram, and two water bottles that we used to refill throughout our stay. The room is average but… Read more
We stayed here for a long weekend. The manager is very sweet and nice she took her time to provide recommendations for dining in the area. The people working at the front desk were so lovely to talk to. They gave us tickets to the MOMA, tickets for the tram, and two water bottles that we used to refill throughout our stay. The room is average but no complaints on cleanliness and it had everything we needed. When in a city like this one not much time is spent in the hotel room. The lobby has very much a club vibe with a DJ and bar lounge area. We stayed in a high floor so we were not impacted by any noise. The location was great. Read less
Image of the Tripadvisor rating More Trendy than Supportive

Jul 10, 2024 DA8026 Lafayette, Colorado

Hotels need to be first and foremost supportive of their guests. With Marriott I expect excellent support for business guests. Unlike other expensive Marriott hotels, breakfast is not free at W. Worse yet, you end up waiting in line to get a table, waiting for the food, and waiting for the bill (which is obserdly expensive $20 for… Read more
Hotels need to be first and foremost supportive of their guests. With Marriott I expect excellent support for business guests. Unlike other expensive Marriott hotels, breakfast is not free at W. Worse yet, you end up waiting in line to get a table, waiting for the food, and waiting for the bill (which is obserdly expensive $20 for oatmeal???). The ultimiate insult is the business center (which I had to use when my PC broke down). They have the nerve to charge $30/hour for the PC and paper is $0.50/page (if I remember correctly). This feels like a setup to take advantage of their guest - it's certainly not a level of support that I have come to expect from Marriott. I don't know who they plan on hosting at W, but I recommend that business travelers skip this one. Read less