Washington Hilton

Stayed here for four night while visiting D.C. we came to do all the tourist things. This hotel is not next to everything but a 10-15 minute Uber ride you are right by everything. Distance wise you are pretty close to things, but time wise with traffic adds time. The hotel was busy with conferences, but it was never an issue. The hotel was clean and the staff were friendly. Every morning if house keeping was in the hallway they made it a point to say good morning. We ate breakfast every morning at the hotel. We elected for the full buffet which was $35 a person. But each person got an $18 dollar a day food credit. So in reality it wasn’t that bad. The food at the buffet was good and actually hot every morning and the wait staff was very attentive. The rooms were cleaned daily and no issues with house keeping. The store downstairs is actually pretty big and has a Starbucks inside it. Lots of options to choose from. Some people in other reviews complained about the walking from the elevators to your room. Depending where your room is you might have a little walk. It’s just the design and layout of the hotel. It’s nothing major for a quick walk. And it’s really not far to walk. We had a corner room and it’s not that far. Read less

Nice mattress, nice pillow, AC only one vent, lowest setting was 65 and air flow does not reach the bed. Room was a shoe-box (but I was really only using for a bed, I am sure they have nicer rooms), Long long hallway walk from elevator (clocked at a full minute to my room, same with ice). Breakfast buffet $35 but very good, Dinner adequate, but limited choices, drinks very very $$$$. Ok I know I am from a fly over state but $17 for a small bowl of lettuce in the coffee shop, with Parmesan and Cesar dressing is INSANE! Also airplane bottle of liquor is $22. So overall pros and cons. Hotel very very clean, wish there was more dinner choices. Hours on food service excellent. Coffee excellent. Read less

I'll start with the good points first. Hotel is in a good location with plenty of bars and restaurants to choose from within walking distance - great if you've been out exploring the city all day and don't want to venture far at night. Only about 10 mins walk to local metro station so a really good base. Room was a good size and did get an upgrade with being a diamond member. Room was also clean, bedding towels etc changed every day - room attendants very good, pleasant, friendly. Outdoor pool area was good, plenty of sunbeds available etc, only downside was the outdoor bar was closed so if you wanted something to eat or drink you had to go back into the hotel. Now for the negative. As a diamond member you usually get breakfast and access to the executive lounge. However this was not the case at this Hilton - no breakfast and as with many Hilton Hotels these days they closed the lounge during covid and never re-opened it. Instead of breakfast we got $18 credit each which didn't even cover a continental breakfast which was $25 never mind a full breakfast which as $35 - on top of these prices you also had to pay tax and service charge so the $18 was a joke. As there was no lounge we were given $25 room credit - this didn't go very far either as a glass of wine was $15+ and a beer $10+ so taking into account tax and service charge. Again this $25 was an insult. The waiters and bar staff, with the exception of one or two, were all very rude and lacking in customer service. We had numerous issues with the bar staff in McClellan's Sports Bar and the breakfast room as well as dirty cutlery, plates and glasses. Virtually every time we tried to use our credits there was an issue. I will say that a few (only a few) members of the management team however were helpful. The hotel is also part of a conference centre and does hold a lot of events. During our stay there were an number of events and gala dinners etc - during these events for some unknown reason the hotel decided to keep the Sidebar Bar closed so there was only McClellan's Sports Bar open. It was a complete nightmare - you could not get near the bar to get served; it was severely overcrowded and was definitely a health and safety issue re fire regulations. As a resident we could not get anywhere near the bar or get served. On check out our bill was wrong, we had been overcharged,. They expected us to check out and they would sort it out later. Obviously we did not do this and even though they pulled their faces and moaned we did managed to check out. Sadly over the years we have seen a decline in Hilton's standards especially the Hilton class hotels. We seem to be having better value, service, etc staying in Hampton Inns where you get a free breakfast and unlimited tea, coffee, water etc throughout the day. Diamond members are also getting less and less for their loyalty - there is so much competition these days that it is making is now look at alternative brands. Read less