Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! The family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8327)
  • Very good (2619)
  • Average (1031)
  • Poor (447)
  • Terrible (372)
Image of the Tripadvisor rating Great family vacation

Nov 20, 2024 Psickd45

Wonderful family trip experience. The staff truly made this one of our most enjoyable family vacation. Everyone at the resort was so friendly and wanted to make our stay memorable. We enjoyed all the restaurants, had fun at the karaoke bar and had fun with bartenders! This was our second visit to this resort and I’m sure we will return again.
Image of the Tripadvisor rating Terrible Experience

Nov 20, 2024 Nextstage i

I regret booking a 10-day stay at Dreams Riviera Cancun. Our experience was far from the "luxury" and "hospitality" we were promised. Food: The dining options were incredibly disappointing. Most meals were bland, repetitive, and lacked freshness. The buffet felt like leftovers were being recycled daily, and even the specialty restaurants failed… Read more
I regret booking a 10-day stay at Dreams Riviera Cancun. Our experience was far from the "luxury" and "hospitality" we were promised. Food: The dining options were incredibly disappointing. Most meals were bland, repetitive, and lacked freshness. The buffet felt like leftovers were being recycled daily, and even the specialty restaurants failed to deliver quality dishes. Staff: The service was shockingly inconsistent. Some staff members seemed indifferent or annoyed when approached for assistance. Requests were often ignored or took an unreasonable amount of time to fulfill, making us feel like an inconvenience rather than valued guests. Drinks: The drinks were watered down and lacked any flavor. Cocktails tasted artificial, and the "premium" alcohol they advertised seemed nonexistent. Even basic requests like cold water took forever to arrive. Overall, Dreams Riviera Cancun fell flat in every category. For the price we paid, we expected far better. I would not recommend this resort and will not be returning. Save your money and look elsewhere for a relaxing vacation. Read less
Image of the Tripadvisor rating Dream wedding @ Dreams

Nov 19, 2024 Tour00327936204

We stayed for 10 days and hosted our wedding at Dreams Rivera Cancun and I would 100% recommend! The staff, amenities & resort are spectacular! All of our guests were raving about how impressed they were with their visit and experience! We are so happy we decided to have our destination wedding here!
Image of the Tripadvisor rating First Time Visit

Nov 18, 2024 David P

I loved the comfort of the beds and the size of the shower. The service was outstanding but the food could have included more seafood such as crab, oysters, and fried shrimp and fish. Also, being in Mexico there didn’t seem to be good Mexican plates like red or green enchiladas. Some flautas and tacos with good tortilla chips and salsas seemed to… Read more
I loved the comfort of the beds and the size of the shower. The service was outstanding but the food could have included more seafood such as crab, oysters, and fried shrimp and fish. Also, being in Mexico there didn’t seem to be good Mexican plates like red or green enchiladas. Some flautas and tacos with good tortilla chips and salsas seemed to be non available. This is my first time here so maybe I didn’t see it somewhere on the property. Overall I was very pleased with my visit and look forward to going again in the near future. Read less
Image of the Tripadvisor rating Top notch highly recommended!

Nov 18, 2024 AARON S

We had a fantastic stay at this resort. The service was excellent all around. Ernesto the bird whistler is top notch at the beach preferred club area. He whistles like a bird to let you know he is there to serve you. Sofia is also excellent. The entire staff were superb. Enrique at the rendezvous bar was excellent. I cant remember everyone's name… Read more
We had a fantastic stay at this resort. The service was excellent all around. Ernesto the bird whistler is top notch at the beach preferred club area. He whistles like a bird to let you know he is there to serve you. Sofia is also excellent. The entire staff were superb. Enrique at the rendezvous bar was excellent. I cant remember everyone's name but hands down to all of them. They work so hard to keep guests happy. The food was good everywhere we ate. We never had one bad meal. I loved the honeycomb with honey dripping out fresh at the buffet for breakfast. The Teppanyaki table was probably the best meal we had. Except the only the thing I would change is the big flame they make while cooking. The fire should be toned down a bit. Seaside Grill had excellent steaks. I had the ribeye and been from Alberta I am very picky with steaks. The rooms were very clean. We had preferred club rooms 1250, 1249, 1248, 1251 and 1550. Julietta cleaned our rooms daily and she did a 5 star job. Also if you leave a note in your fridge with drinks that you want with some cash Johan will keep you well stocked daily. The beds were pretty firm if you like firm beds. The preferred club is very nice to have access to. Its a quiet place to relax have some food and premium cocktails. See you in 5 minutes. We rented a day bed in the preferred club area and it was so nice to just relax and lay around. Sofia did a fantastic job serving us all day. The beach was nice and my favorite place to hang out. It was quite, the ocean was very warm and the service from Ernesto was top notch. It was very windy so there was some seaweed but the staff cleaned it up when mother nature permitted. I don't mind the seaweed on the beach. Its really no big deal. The pools were very clean and the the activities were plentiful. They have excellent grilled food most days that rival my campfire cooking. Very good! I am not sure why people give this resort bad reviews? We have travelled to many resorts and this is one of our favorites. We have stayed here 3 times now and we'll be back again. Thank you for the exceptional stay. Highly recommended. Read less