Located on the shores of Tulum, Hilton Tulum offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.
Amenities
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.
Hotel information
735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.
All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.
Partial Ocean View Rooms are 452 sq. ft. and include a patio area, sleeping maximum 4 adults.
Ocean View Rooms are 452 sq. ft. and include a furnished balcony, sleeping maximum 4 adults.
Enclave Rooms
Upgrade your stay with Enclave and enjoy preferred room locations and upgraded room amenities, plus:
Private check in/check out
Access to Enclave Lounge with food and beverage offerings
Concierge desk
Exclusive pools with lounge seating
Dining at Chiringuito Cocomar restaurant
Dedicated wellness and fitness activities.
Family Section
Nature View, Ground Floor and Ocean View Family Rooms are also available in the Family Section of the resort.
Ground Floor Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.
Ocean View Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.
Book a Family Suite and receive exclusive in-room extras such as dedicated check-in areas, welcome amenities, special turndown service just for kids and an upgraded mini-fridge.
13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.
Daily cultural activities and nightly music and entertainment programme.
8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.
Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.
* Denotes local charge.
Based on 1282 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (845)
Very good (160)
Average (98)
Poor (72)
Terrible (109)
Just a really amazing overall experience!!
Nov 20, 2024vijay a
From smiling staff to facilities, food, activities, the layout of the property and the room quality - everything was absolutely WOW!! The food was so good, varied, fresh, and plentiful - so many different cuisines too! I'm sure I gained a pound for each day in spite of working out twice during my stay. Please make sure to try the Salsa Macha. Its…
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From smiling staff to facilities, food, activities, the layout of the property and the room quality - everything was absolutely WOW!! The food was so good, varied, fresh, and plentiful - so many different cuisines too! I'm sure I gained a pound for each day in spite of working out twice during my stay. Please make sure to try the Salsa Macha. Its a huge buffet at Vela Sur or Vela Norte, so you may need to ask for help finding it - normally near the hot sauce array. If you like spicy salsa, this salsa which is made from smoky red peppers is simply mouth-wateringly delicious and not super hot - at least for me. This was definitely a dream vacation come true!!
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A very personal experience.
Nov 19, 2024Ed C
The enclave experience was well worth the upgrade, and our persona concierge Sebastian was out standing. The entire staff was very welcoming and friendly. Our room was in great condition, and housekeeping was always prompt to make sure it was clean.
Good place for an all inclusive family vacation
Nov 16, 2024Patrick V
Comfortable rooms, modern spaces. The food is really good. The morning buffet is great, Edgardo & Yuri served us one day, then Ana another day. I remembered their names because they were very courteous and amicable.
There’s a variety of pools, the jacuzzis weren’t working which was a bit of a bummer but no big deal. There’s also no way to walk…
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Comfortable rooms, modern spaces. The food is really good. The morning buffet is great, Edgardo & Yuri served us one day, then Ana another day. I remembered their names because they were very courteous and amicable.
There’s a variety of pools, the jacuzzis weren’t working which was a bit of a bummer but no big deal. There’s also no way to walk the hotel but to go through the room hallways, I think it would be a good thing to build a wooden walkable pathway sometime in the future. It would be a nice addition.
The hotel map is not too helpful, it could be redesigned. I’m a map illustrator, I’ve designed maps for Vidanta (Hilton marketing managers if you see this let me know haha).
My favorite restaurants were the Italian, and Asian restaurants located in the right, you need to make a reservation using the QR code on your bracelet.
Overall a great family experience.
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Great Hotel and Facilities
Nov 16, 2024Quest20318523526
Great service from the staff and always very helpful. The property is lovely with very good facilities for all. The upgrade to enclave was well worth it as it gives you access to 2 private pool areas which is quieter than the main pools so if you want a more chilled out vibe than highly recommend doing this. Entertainment is very good in the…
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Great service from the staff and always very helpful. The property is lovely with very good facilities for all. The upgrade to enclave was well worth it as it gives you access to 2 private pool areas which is quieter than the main pools so if you want a more chilled out vibe than highly recommend doing this. Entertainment is very good in the evenings for all ages. Huge thanks to Enrique, Sintia, Guadeloupe, and Silvevio for always making sure we have what we need.
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Disappointed in the experience knowing how much everyone paid to be there.
Nov 15, 2024LaDarius P
The experience was far from what we expected based on my sister, brother-in-law, and their parent's initial visit and the resort’s reputation earlier this year for their wedding. The unprofessionalism, dismissive attitude, and lack of respect shown to their wedding party and guests were disheartening and left us with lasting disappointment at the…
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The experience was far from what we expected based on my sister, brother-in-law, and their parent's initial visit and the resort’s reputation earlier this year for their wedding. The unprofessionalism, dismissive attitude, and lack of respect shown to their wedding party and guests were disheartening and left us with lasting disappointment at the end of the trip.
We hope you will take everyone's concerns seriously to ensure future guests have a more positive experience moving forward
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Just a really amazing overall experience!!
