Hyatt Ziva Rose Hall

Montego Bay, Jamaica

Virgin rating

The hotel

The All Inclusive Hyatt Ziva Rose Hall offers a huge range of room options, all with gorgeous views of the surrounding tropical gardens or the ocean. You can even choose a room with direct pool access or upgrade to Club Level for special privileges. Tucked between the mountains and the sea, it’s hailed as a paradise of rest, relaxation and recreation and rightly so! Prepare yourself for 'Service from the Heart!' — a genuine warm Jamaican welcome and service with a smile. For something a little special, head to the spa for a relaxing massage or body wrap. Whilst you do, the kids can play with other youngsters at their very own club, building sandcastles or getting stuck into some arts and crafts. With regards to restaurants, you’ll find plenty on your doorstep — at the Ziva, there’s a whole range of world cuisines to choose from! Visit Italy one night, and Asia when the mood takes you. We doubt very much you’ll be homesick but if you are, head to Union Jack’z — an English tavern that not only serves pub favourites but also features live music too. Alternatively, sip on cocktails on the rooftop at the Moroccan-inspired Fez.

Amenities

  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant

Where is it

Located on the historically famous plantation estate, Rose Hall, approximately 15 minutes outside of Montego Bay. Overlooking a pristine white beach with a backdrop of the lush, tropical Blue Mountain ridge and two world class championship golf courses. Transfer time from airport: 15 minutes.

Hotel information

277 rooms and suites. All of which are air-conditioned with furnished terrace or balcony, flat-screen TV, telephone, WiFi access, mini-bar (stocked daily with water, beer, and soft drinks), tea/coffee maker, safe, iron and ironing board, bathrobes, slippers, toiletries, and hairdryer.

Ziva Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.

Ziva Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanfront Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Swim-Up Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanview Junior Suite with additional seating area, separate bathtub and rainfall shower, and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanfront Junior Suite with additional seating area, separate bathtub and rainfall shower, and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva Oceanview Butler Junior Suite with additional seating area, separate bathtub and rainfall shower, personal butler and concierge services, and either 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva 1-Bedroom Oceanview Suite with separate living room, and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva 1-Bedroom Oceanview Swim-Up Suite with separate living room, and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Ziva 1-Bedroom Oceanfront Butler Suite with separate living room, personal butler and concierge services, and master bedroom with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

Club King and Club Double rooms are also available, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (3-12 years).

From December 21, 2023 to April 30, 2024 guests who book the Club rooms will receive the following:

  • Private check-in and check-out in an exclusive area
  • Premium in-room mini-bar set-up
  • Exclusive Club access with premium beverages and canapés between 3:00 pm – 6:00 pm at FeZ Bar.

Arrivals from May 1, 2024 onwards, all new bookings will have the following amenities:

  • Private check-in and check-out in an exclusive area
  • Exclusive Club access with premium beverages at the Stirz Lobby Bar between 4:00pm–6:00pm.

Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery). BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food). LagoonZ (swim-up pool bar),  StirZ (piano bar), ShakerZ (open-air bar), Fez (rooftop bar). GrindZ (coffee house). Reservations will be required for some of these restaurants.

Daily activity schedule and regular evening entertainment including live performances, shows and music.

2 outdoor swimming pools and 2 whirlpools. Poolside cabanas*. Zen Spa*. 24-hour fitness centre. Kids' Club. Water sports including kayaking, sailing, snorkelling and diving. Beach volleyball, basketball and cornhole. Dance lessons. Daily fitness classes including yoga, pilates, boot camp, and water aerobics. Teen Club with games room. 2 golf courses*.

Complimentary WiFi access. Laundry/dry-cleaning service*. Concierge. Gift shop. Complimentary parking. Ziva guests only have access to Ziva properties and its included amenities and facilities.

* Denotes local charge.

Please note: children under the age of 18 years old are not permitted to stay in any swim-up room categories.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4380)
  • Very good (1269)
  • Average (438)
  • Poor (218)
  • Terrible (175)
Image of the Tripadvisor rating Nov 2024 Destination Wedding

Nov 20, 2024 Kristen B Warsaw, Indiana

This is a beautiful resort - the staff were very friendly & helpful. We were there for my daughters wedding. The wedding ceremony was beautiful - the reception was perfect on the patio the only issue was the ceiling fans did not work. My suite did not have warm water in the shower. In my daughters suite, they did not have AC for the duration of… Read more
This is a beautiful resort - the staff were very friendly & helpful. We were there for my daughters wedding. The wedding ceremony was beautiful - the reception was perfect on the patio the only issue was the ceiling fans did not work. My suite did not have warm water in the shower. In my daughters suite, they did not have AC for the duration of their stay. Read less
Image of the Tripadvisor rating Do not go

Nov 20, 2024 Explorer02126714112

The worst all inclusive I have ever been to. The food was awful, the only decent meal was at the Italian restaurant. Only a handful of employees were attentive and helpful and cheery and nice, the rest waited for a tip. Save your money and go somewhere else. I was very disappointed and will never return to Jamaica.
Image of the Tripadvisor rating Aesthetics, Good, Entertainment, Poor, Food, Subpar

Nov 18, 2024 Chivaun C

First time in Jamaica and was scheduled to go to another resort for a few days, so we decided to go to this hotel a day earlier because it was Hyatt also. We went to Zilara first, thinking it was the correct resort, it was not, however Zilara's vibe was nice. It was adults only and it felt that way and it looked that way. Grown and sexy vibe.… Read more
First time in Jamaica and was scheduled to go to another resort for a few days, so we decided to go to this hotel a day earlier because it was Hyatt also. We went to Zilara first, thinking it was the correct resort, it was not, however Zilara's vibe was nice. It was adults only and it felt that way and it looked that way. Grown and sexy vibe. Customer service on point, concierge inviting, bell people attentive, this was all in 10 minutes of being at the property. We then found out we were at the incorrect property and had to go too the other one, which is fine, they share the same property. Now my expectations were high after being at Zilara 10 minutes. Oh what a disappointment. The wait to get checked in, inattentiveness, staff who appeared we were a bother. Just annoying. Activities, non-existent because they cancelled things without notice. No updated information any where, we had to ask where everything was because there was no directory, signage nothing. Aimless walking. Our first night in Jamaica at this resort was a bust. Halls smelled awful after a quick rain, I guess there was flooding. The best part in regards to food was the breakfast buffet T Choicez, other than that food was subpart. My husband described it as cafeteria food. Disappointing. Rum punch flowed everywhere all the time, Wata(name of the water bottle) readily available. We were bored and couldn't wait to get to the next resort, which was also a bust. SMH Read less
Image of the Tripadvisor rating Amazing experience

Nov 18, 2024 Suelan W

I really enjoy vacationing at Hyatt, this is my 3rd stay and I must say the service has been the same if not better each time!!! All the staff are warm and friendly, full of vibes, especially SHAKIRA ( server by the pool side) , big up u girl!!!!! The food is always great cant complain!!! Always a great experience!!!!
Image of the Tripadvisor rating Spectacular Beauty and Outstanding Service!

Nov 17, 2024 Audrey P

This was our 3rd visit in a year. We had our intimate wedding, including 12 people in October 2024. The resort is 15 minutes from the airport and that is a huge plus after traveling on a plane. The concierge arranged all of our transportation. We stayed in a butler suite, which came with 2 butlers and the service was amazing. The rooms have… Read more
This was our 3rd visit in a year. We had our intimate wedding, including 12 people in October 2024. The resort is 15 minutes from the airport and that is a huge plus after traveling on a plane. The concierge arranged all of our transportation. We stayed in a butler suite, which came with 2 butlers and the service was amazing. The rooms have the most comfortable beds and there is not a bad view on the property. Whether looking at the ocean or the resort grounds, the landscaping is meticulous. We rented a pool side cabana everyday. We were traveling with a small child and having the ability to get in the water from the cabana made things so much easier. The staff at Lagoonz swim-up pool bar are great. Our adult kids and grandchild loved the resort. (It was their 1st visit) They understood why we picked Ziva for our wedding. The wedding planners took care of all of the arrangements and kept everyone on task. Whether you are an early riser or late night person, there is plenty of activities. morning yoga on the beach was a favorite along with sailing. All of these are included in your stay. We loved the fine dining restaurants in the evening (reservations recommended), but there are several casual restaurants with excellent food choices. The resort has a tour desk in the main lobby to assist with any excursions that you may want to take. We'll be back next year! Read less