This hotel is not a 5 Star hotel, rooms and amenities are lacking!
Nov 22, 2024 Diana M
My booked our stay at the Iberostar Suite for 8 days November 9 - 16, 2024.
HOTEL CHECK-IN, STAFF, STATE OF ROOM:
I booked a Junior Suite Ocean Front Room. Check-in was great, the staff, was polite and accommodating, he stated that he was giving me the one of the best ocean front room. We then got assigned someone to take us to our rooms with…
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My booked our stay at the Iberostar Suite for 8 days November 9 - 16, 2024.
HOTEL CHECK-IN, STAFF, STATE OF ROOM:
I booked a Junior Suite Ocean Front Room. Check-in was great, the staff, was polite and accommodating, he stated that he was giving me the one of the best ocean front room. We then got assigned someone to take us to our rooms with the luggage. When he open the room and we entered, my first response to him was, what is THIS? This is the room, this is the "Suite"? The room had 2 FULL Size beds, not even Queen size, and the "Suite" was a little step down area all-in-one room with a small sofa that was torn and threading and a small chipped up desk. We walked out to a small patio door that faced the beach.
The room was run down and dated, the floor tiles were chipped, the furniture was chipped, the bathtub and shower were old and look run down, the ceiling had line marks. We were shown the in-room bar. There was a big red lamp shade between both beds that was tilting, one of those cheap paper lampshades. It was an old fridge with some soda, no liquor, just like you would have in a regular hotel.
The towels were flat and looked more grey than white, there were 2 bath robes, no slippers and no toiletries, no shower caps, etc, stuff you would expect in a 5 star hotel. I was not happy with the room and I went back to the concierge and expressed my disappointment of the LACK and the depressing appearance of this room. He said he would take care of it. I was the first to check in from the party arriving for the wedding, so I decided not to say anything about my displeasure with the room, since it was a wedding and I didn't want the bride to feel bad about her choice. I would see what others say without influencing their opinion. You see we are all travelers who actually have stayed in 5 star hotels and have a certain expectation. My roof started leaking on the sofa bed and I had to be moved to another room as the hole for the leak kept getting bigger.
Stayed at the hotel to attend a wedding got wet at the reception, had to sit on wet chair and table, cake fell on ground when moving for the second time due to rain, bride was crying and upset due to the errors and lack at the wedding. Based on my experience would bever use them as wedding planner. Pictures of hotel are misleading, current under construction and debris all on the grounds.
Not the 5 Stars Hotel I was expecting at any stretch of the imagination.
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