Designed to offer a luxurious and serene holiday experience just for adults, the Secrets Moxché Playa del Carmen is an ideal choice if you're looking for a romantic or relaxing getaway, in a stunning tropical setting. The resort offers elegant suites with modern amenities, many featuring private terraces and there's even a swim-out option. Feeling fancy? Upgrade to the Preferred Club for additional benefits, including access to exclusive lounges, enhanced concierge services, and upgraded mini-bar services. With its own unique Unlimited-Luxury® service, you can relax knowing you have unlimited access to gourmet dining, top shelf spirits, wines, beers and soft drinks, 24-hour Concierge service, daytime activities and live nightly entertainment. As well as all the usual water sports, there are dry land activities galore and seven pools to enjoy. Dance lessons are on the agenda and cocktail classes too as well as a golf simulator and pool tables at Dark Horse.
Amenities
Golf
Kayaking
Sailing
Snorkelling
Bar
Evening Entertainment
Fitness Centre/Gym
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Located in a gated golf community at the entrance to Playa del Carmen, in the heart of the Riviera Maya. Playa del Carmen´s famed Quinta Avenida (Fifth Avenue) is just a 10- minute drive. Transfer time from Cancun Airport: 45 minutes.
Hotel information
485 suites. All with furnished balcony or terrace, 1 king or 2 double beds, air-conditioning, cable TV, complimentary mini-bar, Nespresso™ machine, safe, hairdryer, bathrobes, slippers and Secrets box for private room service. All suites have a full marble bathroom and rain shower with double sink. Junior Suites with tropical or ocean views.
All Inclusive of: Unlimited-Luxury® includes
- unlimited access to gourmet à la carte dining options without reservations required
- unlimited international and domestic top-shelf spirits
- unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- pool and beach wait service
- daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- daily maid service
- endless daytime activities and live nightly entertainment
- theme parties, oceanfront bars and entertainment venues
- no wristbands required
- all taxes and gratuities
- free wifi in all areas of the resort.
Preferred Club
All Preferred Club suites offer the following:
- private Preferred Club Lounge with daily continental breakfast service, afternoon hot and cold hors d’oeuvres, and exquisite desserts & fine liquors
- preferred status and amenities
- dedicated Floor Concierge service
- pillow menu
- complimentary newspaper in the Preferred Club Lounge every day (English or Spanish)
- upgraded mini-bar service
- upgraded bath amenities
- complimentary 1 Day Pass access to the Hydrotherapy Circuit (one per guest, per stay)
- exclusive access to rooftop restaurant, bar and infinity pool overlooking the ocean
Preferred Club Junior Suite Ocean View, these suites offer the same amenities as the Junior Suite Ocean view rooms, but are in a preferential location in the resort and have access to the Preferred Club benefits.
Preferred Club Junior Suite Swim Out Tropical View, all with 1 king-size bed, feature a private furnished terrace with direct swim-out access.
Preferred Club Superior Junior Suite Ocean View, these suites are located in the main central building of the resort with close proximity to the resort’s gourmet restaurants.
Preferred Club Master Suite Oceanfront, are top-floor, corner suites located in the south building, with a living area, spacious terrace and an exterior living area.
11 gourmet dining options including 7 à la carte restaurants, 1 buffet, a grill and a café. Market Cafe (all-day dining, buffet-style restaurant serving local and international cuisine). Barefoot Grill (light lunch). Seasoul (lunch and dinner, fresh seafood). Bamboo (lunch and dinner, Southeast Asian cuisine). Bisou (dinner, French specialties). Suki (dinner, Japanese with Teppanyaki tables available). Allora (dinner, Italian cuisine). Ember (dinner, grill and smoke house). Dos Almas* (dinner, Mexican cuisine. Taco tasting with Tequila/Mezcal tasting*). Observatory Preferred Rooftop (for Preferred Club guests only, breakfast and lunch). 8 bars and lounges: Sugar Reef pool bar, Mantarray swim-up bar, Moxché Lobby Bar, Moxche Theatre bar, Dark Horse (sports bar, with golf simulator and foosball tables), The Cove Bar, Observatory Preferred Rooftop Bar (for Preferred Club guests only), Gypsy (secret speakeasy nightclub hidden on the property). Access to Impression Moxché by Secrets Signature restaurant for an additional cost.
Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at neighbouring resorts (terms and conditions apply). Please note: all restaurants may not be open every night.
Gypsy (secret speakeasy nightclub hidden on property requiring a daily password for entry). Theatre Bar with evening entertainment. Cocktail classes. Dance lessons.
7 pools (including a rooftop pool exclusively for Preferred Club guests), 3 man-made cenotes and 1 interior beach. Secrets Spa by Pevonia®*. Fitness centre. Water sports including kayaks, paddle boarding, water polo, sailing and snorkelling*. Discounted green fees at nearby Gran Coyote Riviera Maya and El Camaleón Mayakoba Golf Course*. Tennis court. 2 pickleball courts. Yoga.
Free WiFi in all areas of the resort. Unlimited 24-hour room service. 24-hour front desk and concierge services. Laundry services*.
* Denotes local charge.
Dress code: applies in restaurants.
Please note: no reservations required in any of the restaurants.
Based on 2695 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2149)
Very good (266)
Average (142)
Poor (74)
Terrible (64)
Unhappy Customer celebrating a birthday
Nov 20, 2024Terri R
Worst experience I've ever had at any of the resorts at Playa Del Carmen. Beautiful grounds and friendly pool staff, ground keeping staff, and activity staff but it ends there. Upper management not good at all. Rooms smell like mildew, buffet is the only decent food but only open on Fridays and Saturdays. The rest of the time You're fighting to…
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Worst experience I've ever had at any of the resorts at Playa Del Carmen. Beautiful grounds and friendly pool staff, ground keeping staff, and activity staff but it ends there. Upper management not good at all. Rooms smell like mildew, buffet is the only decent food but only open on Fridays and Saturdays. The rest of the time You're fighting to get into the other restaurants, you arrive at 6:00pm, that's the time they open, empty tables all over, they give you a buzzer and tell you that there are 15 people ahead of you, why are the tables empty??? two hrs later you get a table.
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Secrets Moxche november 2024
Nov 20, 2024Keeter07Thompson, Canada
Very spacious and clean room, with everything you need for your vacation. From extra pillows if needed to sunscreen and shampoo etc. Wait times were long to get into the restaurants about an hour or two. Other then that it is an amazing place to stay with great food and entertainment.
DEFINITELY NOT A 5 STAR EXPERIENCE.
Nov 19, 2024danm7876
DEFINITELY NOT A FIVE STAR EXPERIENCE.
Stayed at the hotel for a wedding November 2024.
Check in was unusual, as they waited for a group of us to get there to explain the resort. I see their perspective but it's a 5 star resort, handle everyone individually so they aren't waiting around.
The bar staffing was extremely lacking no matter what bar…
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DEFINITELY NOT A FIVE STAR EXPERIENCE.
Stayed at the hotel for a wedding November 2024.
Check in was unusual, as they waited for a group of us to get there to explain the resort. I see their perspective but it's a 5 star resort, handle everyone individually so they aren't waiting around.
The bar staffing was extremely lacking no matter what bar you went to. The beach was gross, littered with garbage, seaweed and ants. They have some sort of erosion protection in the water that is an absolute eyesore. You would think at 3500+ for 4 nights would get you an actual rock barrier.
Pools were cold. They had 3 hot tubs that were warm at best and working sporadically. Some chairs at the pools were cushioned but they were pretty dirty as well as being wet because they keep them out in the rain. Lagoon pool is falling apart and the sand wasn't the cleanest.
Grounds were not kept the greatest and the choice of walking path wasn't thought out. Puddles all around daily.
Room was clean as well as the rest of the interior of the resort. amenities in the room were great. Plenty of shampoo, conditioner, body gel, toothpaste, lotion. As well as sun block, mosquito repellent, a toothbrush, vanity kit, sewing kit, comb, and shower cap.
Attended the buffet for breakfast and lunch. Great selection of food and treats.
Restaurants:
Ember
Decent selection but food wasn't the greatest and took quite a while to be served. They also have more expensive cuts of meat for an additional cost but I wouldn't even risk it.
Dos Almas
Another decent selection and the food was pretty good.
Allora
Pretty good all inclusive italian food.
Bamboo
Had the pad thai which was great.
Tried to post this through their link after their survey but they said they couldn't post it because I used profanity. So I copied and pasted it here...no problem at all.
Also the vibe was a little too zen for me. They played music at the pool for volleyball and a workout then packed it up.
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Best Entertainment
Nov 19, 2024Sabra HStar City, Indiana
We had the BEST ENTERTAINMENT TEAM EVER!! Sergio, Julio, Victor & Ari!! They weren’t just entertainment, they helped us with anything we. Needed. They even made bracelets for us!! Sergio is the best dealer at Blackjack!! This is a great place to vacation!!
Fantastic service all around. Great food. Sergio Julio Felix were awesome with pool activities. Great resort and great staff. Especially those three. The people we went with for our wedding loved it all the way around. You should definitely visit if you can. - Tyler
Unhappy Customer celebrating a birthday
