Secrets Moxche

Cancun, Mexico

Virgin rating

Lobby
Junior Suite Tropical View
Junior Suite Ocean View
Junior Suite
Mantarray
Sugar Reef
Main infinity pool
Lagoon pool
Suki
Gypsy
Cross pool
Cenotes
Barefoot Grill
The Cove Bar
Market Cafe
SeaSoul
Ember
Dos Almas
Dos Almas
Bamboo
Tanoshi
Suki
Bisou
Dark Horse
Preferred Club Junior Suite Swim Out Tropical View
Preferred Club Junior Suite Swim Out Tropical View
Preferred Club Master Suite Oceanfront
Preferred Club Master Suite Oceanfront
Preferred Club Junior Suite Ocean Front.
Lobby
Junior Suite Tropical View
Junior Suite Ocean View
Junior Suite
Mantarray
Sugar Reef
Main infinity pool
Lagoon pool
Suki
Gypsy
Cross pool
Cenotes
Barefoot Grill
The Cove Bar
Market Cafe
SeaSoul
Ember
Dos Almas
Dos Almas
Bamboo
Tanoshi
Suki
Bisou
Dark Horse
Preferred Club Junior Suite Swim Out Tropical View
Preferred Club Junior Suite Swim Out Tropical View
Preferred Club Master Suite Oceanfront
Preferred Club Master Suite Oceanfront
Preferred Club Junior Suite Ocean Front.

The hotel

Designed to offer a luxurious and serene holiday experience just for adults, the Secrets Moxché Playa del Carmen is an ideal choice if you're looking for a romantic or relaxing getaway, in a stunning tropical setting. The resort offers elegant suites with modern amenities, many featuring private terraces and there's even a swim-out option. Feeling fancy? Upgrade to the Preferred Club for additional benefits, including access to exclusive lounges, enhanced concierge services, and upgraded mini-bar services. With its own unique Unlimited-Luxury® service, you can relax knowing you have unlimited access to gourmet dining, top shelf spirits, wines, beers and soft drinks, 24-hour Concierge service, daytime activities and live nightly entertainment. As well as all the usual water sports, there are dry land activities galore and seven pools to enjoy. Dance lessons are on the agenda and cocktail classes too as well as a golf simulator and pool tables at Dark Horse.

Amenities

  • Golf
  • Kayaking
  • Sailing
  • Snorkelling
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in a gated golf community at the entrance to Playa del Carmen, in the heart of the Riviera Maya. Playa del Carmen´s famed Quinta Avenida (Fifth Avenue) is just a 10- minute drive. Transfer time from Cancun Airport: 45 minutes.

Hotel information

485 suites. All with furnished balcony or terrace, 1 king or 2 double beds, air-conditioning, cable TV, complimentary mini-bar, Nespresso™ machine, safe, hairdryer, bathrobes, slippers and Secrets box for private room service. All suites have a full marble bathroom and rain shower with double sink. Junior Suites with tropical or ocean views.

All Inclusive of: Unlimited-Luxury® includes

- unlimited access to gourmet à la carte dining options without reservations required

- unlimited international and domestic top-shelf spirits

- unlimited natural fruit juices and soft drinks

- 24-hour room and concierge services

- pool and beach wait service

- daily refreshed mini-bar with soft drinks, juice, bottled water and beer

- daily maid service

- endless daytime activities and live nightly entertainment

- theme parties, oceanfront bars and entertainment venues

- no wristbands required

- all taxes and gratuities

- free wifi in all areas of the resort.

Preferred Club

All Preferred Club suites offer the following:

- private Preferred Club Lounge with daily continental breakfast service, afternoon hot and cold hors d’oeuvres, and exquisite desserts & fine liquors

- preferred status and amenities

- dedicated Floor Concierge service

- pillow menu

- complimentary newspaper in the Preferred Club Lounge every day (English or Spanish)

- upgraded mini-bar service

- upgraded bath amenities

- complimentary 1 Day Pass access to the Hydrotherapy Circuit (one per guest, per stay)

- exclusive access to rooftop restaurant, bar and infinity pool overlooking the ocean

Preferred Club Junior Suite Ocean View, these suites offer the same amenities as the Junior Suite Ocean view rooms, but are in a preferential location in the resort and have access to the Preferred Club benefits.

Preferred Club Junior Suite Swim Out Tropical View, all with 1 king-size bed, feature a private furnished terrace with direct swim-out access.

Preferred Club Superior Junior Suite Ocean View, these suites are located in the main central building of the resort with close proximity to the resort’s gourmet restaurants.

Preferred Club Master Suite Oceanfront, are top-floor, corner suites located in the south building, with a living area, spacious terrace and an exterior living area.

11 gourmet dining options including 7 à la carte restaurants, 1 buffet, a grill and a café. Market Cafe (all-day dining, buffet-style restaurant serving local and international cuisine). Barefoot Grill (light lunch). Seasoul (lunch and dinner, fresh seafood). Bamboo (lunch and dinner, Southeast Asian cuisine). Bisou (dinner, French specialties). Suki (dinner, Japanese with Teppanyaki tables available). Allora (dinner, Italian cuisine). Ember (dinner, grill and smoke house). Dos Almas* (dinner, Mexican cuisine. Taco tasting with Tequila/Mezcal tasting*). Observatory Preferred Rooftop (for Preferred Club guests only, breakfast and lunch). 8 bars and lounges: Sugar Reef pool bar, Mantarray swim-up bar, Moxché Lobby Bar, Moxche Theatre bar, Dark Horse (sports bar, with golf simulator and foosball tables), The Cove Bar, Observatory Preferred Rooftop Bar (for Preferred Club guests only), Gypsy (secret speakeasy nightclub hidden on the property). Access to Impression Moxché by Secrets Signature restaurant for an additional cost.

Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at neighbouring resorts (terms and conditions apply). Please note: all restaurants may not be open every night.

Gypsy (secret speakeasy nightclub hidden on property requiring a daily password for entry). Theatre Bar with evening entertainment. Cocktail classes. Dance lessons.

7 pools (including a rooftop pool exclusively for Preferred Club guests), 3 man-made cenotes and 1 interior beach. Secrets Spa by Pevonia®*. Fitness centre. Water sports including kayaks, paddle boarding, water polo, sailing and snorkelling*. Discounted green fees at nearby Gran Coyote Riviera Maya and El Camaleón Mayakoba Golf Course*. Tennis court. 2 pickleball courts. Yoga.

Free WiFi in all areas of the resort. Unlimited 24-hour room service. 24-hour front desk and concierge services. Laundry services*.

* Denotes local charge.

Dress code: applies in restaurants.

Please note: no reservations required in any of the restaurants.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1836)
  • Very good (228)
  • Average (122)
  • Poor (65)
  • Terrible (52)
Image of the Tripadvisor rating Nice resort with poor service

Jul 26, 2024 patriciacF8871ZM Columbia, Missouri

Resort nice. Food and drinks not good. Customer service not good. Everyone in our group got sick while we were there and after we got home. We won’t be back to this resort. We were very big Secrets fans but this place gives this brand a bad name….
Image of the Tripadvisor rating Location Beautiful, Service Meh

Jul 25, 2024 meghanh2024740 Memphis, Tennessee

Beautiful resort; beautiful pools. Beach isn't usable so having so many pool options was great. Nice restaurants but very small portions and we experienced service issues at 80% of our F&B experiences (restaurants and poolside). We were approached with LOTS of up-charge opportunities, which was annoying. Ultimately, it was a great vacation, but I… Read more
Beautiful resort; beautiful pools. Beach isn't usable so having so many pool options was great. Nice restaurants but very small portions and we experienced service issues at 80% of our F&B experiences (restaurants and poolside). We were approached with LOTS of up-charge opportunities, which was annoying. Ultimately, it was a great vacation, but I wish I could rate higher for the amount of money spent and time away from work. Read less
Image of the Tripadvisor rating Secrets Entertainment team best staff Sergio and Aranza!

Jul 25, 2024 Abe S

Sergio Fernández and Aranza Domínguez are the best on the Secrets Entertainment team, they are stars! Their dedication and professionalism are truly commendable. Kudos to the Secrets Entertainment Team for having such exceptional entertainers! Their talent and charisma are truly remarkable. Thank you for an unforgettable experience!
Image of the Tripadvisor rating Beautiful Resort!

Jul 25, 2024 dvill13 Converse, Texas

Secrets Moxche Playa del Carmen is an amazing resort! During our vacation we were treated to a great friendly staff, a beautiful property, restaurants serving delicious food, an excellent entertainment team, a variety of activities, and magnificent evening shows and nightclub. I definitely would recommend this resort.
Image of the Tripadvisor rating Secrets Moxche

Jul 25, 2024 Inspire38036682273

The hotel itself is beautiful. Staff is amazing. We upgraded, which we always do for all-inclusive. I have to be honest the food is not top notch. It is okay not worth the money. Also top shelf liquor is given in the rooftop pool and Club Moxche. There are no options of a bar in the room. The premium bars I mentioned both ran out of Titos and… Read more
The hotel itself is beautiful. Staff is amazing. We upgraded, which we always do for all-inclusive. I have to be honest the food is not top notch. It is okay not worth the money. Also top shelf liquor is given in the rooftop pool and Club Moxche. There are no options of a bar in the room. The premium bars I mentioned both ran out of Titos and Mezcal on more than once occasion. The rooftop pool/bar is beautiful but it is dangerously slippery. My mom slipped and sprained her ankle and they charged us 200.00 to have a doctor come look at it. After she slipped on their property. I would never go back or referrer anyone. The staff is amazing Alejandro from concierge's was very helpful. Read less