Secrets Wild Orchid Montego Bay

Secrets wild orchid stay 11th November to 18th November 2024! Room 2147! What can I say.. we arrived around 7pm on Monday 11th November, we checked in pretty quickly all because I let them know how tired we were considering we had travelled from the uk and had be awake the best part of 19hr…. but was still then sent to another table where they try to sell you everything/anything 😳 then try to get you to arrange a meeting with the sale team for a “special” Hyatt promotion! Avoid like the plague, we didn’t turn up but met some people that had and it’s basically like a time share! Waste of time as it’s a 90min chat at breakfast and a full on sales pitch! We had a junior suite garden view room, the room was big, whirl pool bath, clean and tidy, everything we needed was there when we arrived. Tuesday 12th the hotel workers went on strike, it was mayhem, people helping themselves from the bars till midday, the room was left uncleaned, limited food available, it was a nightmare day! Wednesday 13th everything was back to normal, however our room was NOT cleaned, no clean towels nothing (since Monday) we had to ring reception 4 times to keep requesting clean towels and for the mini fridge to be restocked, in the end I had to go there in person and complain! We did finally get clean towels and mini fridge service (room was not cleaned) Thursday 14th: TUI rep was on site, after messaging them since Tuesday regarding the lack of services for a supposed 5*+ hotel, I finally got a room clean, clean towels, bedding, cups ect and even the bedtime turn down service which we should get every night!!! Friday 15th: we left resort to do the dunn’s river falls and bob marley trip (best day ever, and it was refreshing to leave the resort) we arrived back at the hotel to a clean room, clean towels ect which was good! No night time turn down service. Friday night food was a Jamaican buffet, food was nice! Saturday 16th: room was cleaned, clean towels given…. Still no refresh of tea/coffee/creamer… and we had to call to have the mini bar restocked: Sunday 17th… arrived back at our room at 5pm, it hadn’t been clean and no services, ring reception and was told they would contact house keeping… I expect rooms to be cleaned in the morning not evening… very very poor service!!!!! Monday 18th… time for us to leave the hotel, our collection was at 2pm local and check out was at 12pm local… we don’t ask how much late check out was as we didn’t feel like we needed it. The food: Mexican: amazing, very large amount of food, but good choice and very tasty. Blue mountain: nice, curried goat was lush, very flavoursome! Italian: nice, smallest portion of calamari I have ever had (ask for 2/3) otherwise the beef tenderloin was lovely. Barefoot grill: amazing- jerk chicken and chips, delicious!!! French: we had to try the escargot, and then had the rib eye steak, amazing meal! Highly recommend you visit here… Asian: you need to book to sit with one of the chefs, by far the best experience we have had at the hotel! Food was amazing and the service/entertainment was outstanding by the amazing chefs! Bars: I really struggled to get an aperol spritz all week, which is a shame as that is my fav drink, I ended up drinking peach Bellinis they were nice, but I was really hoping to be able to drink my 1st choice drink. Sunbed situation: a lot of the sunbeds seem to be reserved 🤷‍♀️ so unless you get out early by the pool areas you have no chance of getting a decent bed! Some of the sunbeds need replacing and they need cleaning, they are filthy! Also the pool area could do with a good spray down and clean every evening, I don’t think it was cleaned at all why we were there for a week!!! Entertainment: it’s ok, but if outside the space is small and the piano bar can’t cope with the amount of people it needs to serve. If it’s inside the room gets a little stuffy, but plenty of seating and a bar inside. As someone who travels a lot, being an airline cabin manager, I wouldn’t say this hotel was being kept to the standards of a 5* resort, the staff on the most are very happy but there are a few who really don’t want to be there. And everyone expects a TIP 🤷‍♀️🤷‍♀️ for me and my husband it was our first time to Jamaica, this holidays cost us £4850 and it’s safe to say we the service we have received we would NOT book a Hyatt owned resort ever again… it’s not the luxury we expected for the amount of money we paid and the expectations we had from being told how amazing it is…. All in all, there were highs and lows to our week in Jamaica but we made the best of every situation, we do feel that unless your preferred club the service is a little crappy and they are all for the preferred club people. This is my personal and honest review of the hotel, I know many will have had different experiences and that is to be expected. But I wouldn’t personally come back to this hotel and wouldn’t recommend it to anyone I know. 🤷‍♀️ Read less

Overall very disappointed with my stay at Secrets Wild Orchid. Our room was only cleaned once during our 5 day stay. We had to beg for clean towels but ended up taking the towels from the pool because we never got them. Very limited staff and that staff was not friendly at all. We had bartenders arguing over tips right in front of us. On one of the days they only had two restaurants open and no room service. Our overall safety and security was tested on Tuesday because 75% of the staff was protesting in front of the resorts. When we asked what was going on the resort would just say things were delayed because of the tropical storm… that didn’t even happen until Thursday afternoon. I’ve stayed at other Sercrets before and this is by far the worst one I’ve been too. Stay away but if you do come bring bug spray. Read less