Alohilani Resort Waikiki Beach

In the course of moving from Germany to Oahu, we were there for four weeks … long enough to become very familiar with it. Their oceanfront rooms are perfect for watching all the surfers!! If it weren’t for the nightly gospel guitarist on the beach across the street (out of the resorts control!) it would also have been ideal evening beach/sunset watching!! Unfortunately had to keep patio door closed every night to avoid his gospel tunes (seems he only knows 5 or 6 so repeats over and over!!) The absolute best dining experience is inside this resort (Morimotos!!! OMG!!). The rooftop pool/bar/restaurant has mediocre food, but you can’t beat the ambiance!! Great views, breezes, and if it’s within your budget they have cabanas that I believe cost $300/hour! Could be for the whole day… I didn’t ask because either way it was outside of my budget:) There is no service elevator so you will often endure long waits and will become familiar with the housekeeping and maintenance crews:)…who BTW are ALL very likable and go out of their way to not inconvenience hotel guests. In fact, aside from the “ALWAYS grouchy” elderly lady working the front desk, every single employee we encountered over our 4-week stay was delightful!!! I’m reluctant to be totally honest because I know it may sound like I’m just one of those people who find fault with everything, but you can read any of my many reviews to see that’s not true. I actually LOVE complimenting great hotels/restaurants…. but because establishment is on the pricier side (unless you are there on some special offer) I think potential guests should know what to expect. It is not what I would consider a five-star facility, contrary to its reputation!!The printer’s in the business center is usually broken with no one around to fix it, the carpeting throughout is filthy (I know that’s a difficult task being across from any beach community… so replace the dirty carpet with something that’s easier to keep somewhat clean), and you don’t want me to describe what it looks like happened on all the cushion covers at the pool!!! I understand some guests are thoughtless and leave messes, but they were so filthy for over a week that no guests wanted to use them. Overall, it was fine…. But I’ve been in other similarly priced Waikiki hotels where the amenities/service/food/cleanliness warrant the price! I would choose one of those next time:( Read less

I am writing this review to inform others that while the hotel is conveniently located and the staff are friendly, the experience was a logistical nightmare that ruined our family trip and honeymoon. Instead of enjoying our time, we were constantly dealing with hotel issues for the 5 nights we stayed there. I would like to believe our experience was an exception, but if you are planning to stay here for an important occasion, consider the risk. Where to start? First, I want to acknowledge that the hotel staff did try to rectify our situation during our stay. However, the word *trying* and *during our stay* is key here. Days after checkout, the process is still ongoing, and I have yet to receive a refund that was promised to us for our subpar experience. I will revise this review once everything is resolved. We booked four rooms for our honeymoon and family trip. The hotel informed us that the earliest check-in time would be 1 pm. We arrived at 12:30 pm and were told the rooms would be ready by 2 pm. No problem, we decided to walk around Waikiki Beach. When we returned at 2 pm, only one room was available, and we were told to come back at 3 pm. To be fair, it was the holiday season, and the hotel mentioned they had a high occupancy rate. We were initially told that three rooms could be on the same floor, but one would have to be on a different floor. That was fine with us. However, when we returned at 3 pm, they said they had to split the rooms two and two. The constant changes in their story were frustrating. After complaining at the front desk, they managed to make the original 3-1 split happen. Great, we thought. But then, they mixed up the room assignments. They reassigned one of our existing rooms without informing us. We accidentally barged into the room where my in-laws were resting, which caused more confusion. They promised us a free night stay for all rooms, which was a good gesture, but the problems did not end there. That night, my parents discovered bugs in their room--not bed bugs, but bugs in the bed. It was late, so they decided to sleep in the other bed in their room. The next morning, they found bugs in that bed too, between the sheets. They spoke with the General Manager and Director of Rooms, who, after seeing pictures of the bugs, promised to upgrade their room to an ocean-view and refund the full amount. After checking out, I noticed we were overcharged for resort fees. I emailed the hotel multiple times about the promised refunds, but have yet to receive a clear response. Despite several requests to get this in writing, I never received an email confirming the details. Read less