Dreams Riviera Cancun Resort & Spa

Riviera Cancun, Mexico

Virgin rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! The family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa by Pevonia® for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa by Pevonia®* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8319)
  • Very good (2617)
  • Average (1028)
  • Poor (446)
  • Terrible (369)
Image of the Tripadvisor rating Best resort we have ever stayed at!

Nov 14, 2024 Alex E

We went for our wedding. Alvaro and Jesus by the pool were so sweet and kind. They asked us each day what we needed and never hesitated to help us in any way. We would come back to this resort just for their service every time. We love this resort and it will always carry a special place in our hearts. Thank you!
Image of the Tripadvisor rating Fine for a budget

Nov 13, 2024 O7186GTkevini Scottsdale, Arizona

So you want to have a destination wedding in hot steamy jungle near the beach. This place delivers. Be prepared for the oppressive humidity and a beach full of seaweed daily. They do clean it up. If you are part of a wedding group package, you already have “preferred status” , something they don’t tell you as they attempt to upgrade you upon… Read more
So you want to have a destination wedding in hot steamy jungle near the beach. This place delivers. Be prepared for the oppressive humidity and a beach full of seaweed daily. They do clean it up. If you are part of a wedding group package, you already have “preferred status” , something they don’t tell you as they attempt to upgrade you upon check in, enticing you with preferred amenities. We fell for it. But, thats ok. Because the view from our upgraded room was so much better than the very partial ocean view we paid several thousand dollars for. And we were saved from almost falling from the balcony trying to lean enough over to see the partial ocean view. The rooms are clean and spacious. Plenty of towels, as you steal them passing maids carts in the hallways. Don’t get me started on the food offerings. I mean dont get me started, as i was on the toilet much of the time. If you’re a foodie, pack plenty of Ramen. Definitely pass on room service. The large buffet is a petri dish waiting for victims . Drinks flowed almost as easily. The amount of fluids i took in was due to the amount of drinks needed to achieve a minor buzz. If at all. I did replenish those lost calories that flooded out with all the pina colada calories. It would appear the pool was the recipient of most of those nutrients from others who never left the pool all day despite ingesting dozens of drinks. This is a major wedding destination for couples on a budget. Groups on a budget. They do a very good job on weddings. The one time the food was actually good. On a serious note. The service here is fantastic. The people are very kind as are most resorts in Mexico. The Mexican people offer hospitality like no other country we have visited in the world. Which is numerous. For those not foodies, this is the place for you as denoted by the Walmart crowd. Again, this was a family wedding. Overall the experience was fine. Would we stay here again? 🤔 Read less
Image of the Tripadvisor rating Fun, fun, and more fun!

Nov 12, 2024 Donald W

There are so many things to like about the Dreams Riviera Cancun resort. The staff is always friendly and helpful, the rooms are large and clean, the resort is beautiful with multiple pools and hot tubs, the restaurants and food were all amazing. Our favorite was the Mexican-themed restaurant, but they are all exceptional. Activities abound,… Read more
There are so many things to like about the Dreams Riviera Cancun resort. The staff is always friendly and helpful, the rooms are large and clean, the resort is beautiful with multiple pools and hot tubs, the restaurants and food were all amazing. Our favorite was the Mexican-themed restaurant, but they are all exceptional. Activities abound, during the day by the pools, and every evening in the courtyard. We also booked excursions: one to Chichen Itza and one a sailing/snorkeling trip to Isla Mujeres. Both were amazing as well. Lastly, this was the site of my daughter’s wedding, and they did an outstanding job coordinating all of the activities (Thursday cocktail party, Friday rehearsal and dinner, and Saturday wedding). I highly recommend this resort. Read less
Image of the Tripadvisor rating Entertainment team,swim up bar and explorers club

Nov 11, 2024 Paulo S Edmonton, Canada

Awesome Awesome. shout out to Gustavo P. From the entertainment team who made are stay Amazing . Uziel, "Venga" great attitude and a sweetheart of a guy. As well, mention to Sergio at the swim up bar. As well, Andrea from the explorer club made our stay at Dreams that more enjoyable.
Image of the Tripadvisor rating Highly Recommended!

Nov 11, 2024 DancingBaristasCafe Beaufort, North Carolina

I was pleasantly surprised with how much I love the property. It was clean. The staff was extremely friendly. There was plenty to do, a lot of entertainment, more food than anyone should be able to eat, and easy access to the beach. We did not do any excursions on this trip but plan on doing a few more and extending our visit next year