Embassy Suites by Hilton Monterey Bay Seaside

We joined my niece and her family for a mini get away to the Monterey area. They booked two adjoining rooms, so we could all be together. The hotel was easy to get to (just right off Highway 1). It had plenty of parking, although the lot and stalls were on the smaller side. Checking in was quick although we needed my niece’s husband to be present to show his ID (he booked under Friends & Family). Another agent told him since he added my name to the reservation, he didn’t need to be present for us to check in. They definitely need to get that worked out. It was fortunate he was in the parking lot when we checked in, so we didn’t have to wait long. It could have been quite inconvenient. The rooms were nice and big, but because they didn’t turn on the AC it was a little musty! Also, there was a noticeable stain on the carpet in the living room. All the rooms were in the outer parts of the building with a tall atrium in the middle. As a result, the living room and kitchenette area had no natural light. Even with all the lights on, it was a bit on the dark side. The bedrooms had windows, so they had plenty of light. We did attend Cocktail Hour. There were chips & salsa and vegetables and ranch dressing. My husband’s Long Island IcedTea was quite watered down. He said I could have drank it (I don’t drink). We also ate breakfast at the hotel. The cooked to order breakfast was better than the buffet offerings. The standard scrambled eggs and sausages in the buffet were average. Through the Friends and Family Program, we got a $15 credit/day to spend at the hotel. I utilized the credits. Upon checkout, I got a print out for our room. I didn’t see the $15 credits because they didn’t fully itemize the purchases. I had to contact them to inquire about it. As for the amenities, the hotel had a small indoor pool. My great nieces and their dad swam along with a few other families with small children. They enjoyed it. There were three glass elevators, but they were small. During our stay, one was out of service for a day, so it made it longer to get an elevator when you needed one. Would I stay here again, I’m not sure. They charge $20/day to self-park! I’m giving them 4/5 Stars for the size of the rooms and overall cleanliness (not including carpet stain). Read less

This is a review of the Embassy Suites Seaside-Monterey Pros - Recent updates Cons - One elevator out of service the entire stay, resulting in LONG waits getting to and from room. AC was so LOUD that I had to keep it off the entire stay. Check your bill when you check out. Everyone in our group was “automatically” charged $15/day for parking even though we didn’t drive or have a vehicle. Hot water took 10 minutes to get hot when showering. Lots of WASTED water by hotel just trying to get hot water in rooms. Hotel tv contractors came into room and moved personal belongings around despite do not disturb sign being displayed on door knob. Unless you upgrade, your view will likely be of the Starbucks or Dispensary across the street. Read less

This is a great place to stay with family including kids, basic rooms have what you need with a bedroom where you can request a crib for the baby, once baby is sleeping you can have fun in the other room with the door shut. Great location to fun places in Monterey! If you get a higher room your kids will love the view even if its just looking at the cars. Kids also love the elevators with the glass view. Restaurant and breakfast works great for families. Nice bar where they can make you a drink that is not on the menu. Problem with the room? Call front desk and someone arrives in quick order. Pool is nice that the kids can enjoy. Stay here if fun for the kids and wife is what you need. Good luck Read less

I was at the Embassy Suites in Seaside for a 4 day scrapbooking event. We were in the large ballroom. Every member of the front desk and food service staff was friendly and went out of their way to make the long weekend a great experience for 100+ ladies. The meals were really good- it’s not easy to provide tasty food for such a large group and accommodate all special meal needs so extra kudos to the cooks and kitchen staff we never saw. I didn’t stay at the hotel but the people who did commented that the hotel rooms were very nice. Read less

AC DOES NOT WORK. STAY AT HOTEL ABREGO INSTEAD. This is the first time I have felt compelled to write a review. My family of six (four kids ages 10, 8, 5 and 1) booked two nights in a suite in this hotel to visit the aquarium. If you don’t have time to keep reading, I was so mistreated that my husband and I sat in the lobby with our 4 kids to warn potential customers, while booking at a hotel with great customer service. First night, our AC never got below 75 degrees. We notified front desk at 9:00am and they said they sent an engineer up and fixed the problem. We then spent the day at the aquarium and returned at 5:00pm to the temperature at 72 degrees. Within 30 minutes of us returning, the temp went up to 74 while the AC was set to 66. We asked to move rooms and they moved us next door. The ac was set to 75 degrees and went up to 76 within the thirty minutes of us moving rooms. We then decided to leave as it was 7:00 and our toddler was ready for bed. The hotel said since we did not check out at 11am they could not refund or offer a discount. Even though they acknowledged we brought the issue to them at 9:00am. My husband and myself had a terrible customer service experience with Elihu Banuelos, the manager, as well as front desk staff Jessica. Elihu offered to move us to a third room, and I said that would be acceptable if he could guarantee that the temperature would stay below 72 degrees and the AC would work, and if not I could have my money for the second night back. He said he couldn’t guarantee that. Hotel blatantly said that AC is not a known issue, but 4 out of 9 people that I spoke to in the lobby said that their AC was not working in their room. Read less