Essence at the Fives Beach

Cancun, Mexico

Virgin rating

Deluxe Room
One Bedroom Resort Residence
One Bedroom Pool Walkout
Zky Bar
Oka
La Brasserie
Koh Thai
Gin Bar
Flavours
Garden Room
One Bedroom Resort Residence
One Bedroom Resort Residence
3 Bedroom Resort Residence
3 Bedroom Resort Residence
3 Bedroom Resort Residence
Penthouse Resort Residence
Spa
Spa
Adult only pool
Deluxe Room
One Bedroom Resort Residence
One Bedroom Pool Walkout
Zky Bar
Oka
La Brasserie
Koh Thai
Gin Bar
Flavours
Garden Room
One Bedroom Resort Residence
One Bedroom Resort Residence
3 Bedroom Resort Residence
3 Bedroom Resort Residence
3 Bedroom Resort Residence
Penthouse Resort Residence
Spa
Spa
Adult only pool

The hotel

Looking to create your own memorable moments in Mexico... well we're sure the Essence at The Fives Beach deserves a spot in your Wishlist! Sitting on a picture-perfect beach in Playa del Carmen the stunning Essence at The Fives Beach delivers all your holiday desires. Starting with their generous all-inclusive plan that offers global cuisine and impressive cocktail lists in 10 trendy restaurants and bars, that's enough to keep any foodie happy! Plus, you have a choice of inviting pools, beach club, dreamy spa and a kid's club playhouse, where little ones will be entertained for hours thanks to the energetic activity programme. Phew! There's a great selection of rooms to choose from too, including an Epic Collection Residence range with added extras and benefits to take advantage of. How does all that sound? It's clear to see a holiday here combines a blissful beach break with something a bit more 'extra'... it's no wonder it’s proving popular with fun-loving couples and families.

Amenities

  • Tennis
  • Babysitting service
  • Kids Club
  • Bar
  • Evening Entertainment
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Perfectly sat on the white sand coast of the Caribbean Sea in Playa Del Carmen. Transfer time from airport: 35 minutes.

Hotel information

663 air-conditioned rooms. All with a balcony or terrace with pool or garden views, air-conditioning, LCD flat-screen television or smart TV, WiFi, coffee maker and daily stocked mini-bar. 

With features of contemporary coastal style, Deluxe Rooms have a large balcony or terrace with garden views, and either 2 double beds or 1 king- size bed, sleeping maximum 4 adults or 2 adults and 2 children.

All Inclusive includes: a welcome drink upon arrival. Meals and drinks at 10 bars and restaurants, plus casual dining options in the open-air eateries. Domestic and international premium liqueurs. Personal concierge in pool and beach areas. 24-hour room service.

Modern 1 Bedroom Resort Residences enjoy a separate living room with double sofa bed, and a full kitchen, as well as 1 king-size bed, sleeping 2 adults. These rooms are also available as a Swim Up Residence, where you can dip into the pool straight from your patio.

2 Bedroom Resort Residences feature a master bedroom, living room with double sofa bed and a second bedroom with 2 double beds (or 1 king-size bed), and a full-size kitchen. These rooms are also available as a Swim Up Residence, where you can dip into the pool straight from your patio.

1 Bedroom Penthouse Resort Residences have their own rooftop lounge area complete with a pergola, barbeque grill and a whirlpool tub.

The Epic Collection

Fancy upgrading? Epic rooms offer added extras and exclusive benefits to make your stay more enjoyable. Rooms are in better locations of the resort and include the following:

- Private check in

- Welcome amenity

- Complimentary laundry service

- Special turndown service

- Premium bath amenities

- Pillow menu

- Personalised in-room aromatherapy

- Complimentary in-room breakfast (upon request)

(Available in Epic Deluxe, Epic 1 Bedroom Swim-Up Residence, Epic 1 Bedroom Penthouse Residence, Epic 2 Bedroom Resort Residence, Epic 3 Bedroom Penthouse Residence)

Choice of restaurants: Flavours (International buffet). Mestizo (authentic Mexican gastronomy). La Brasserie (Bistro restaurant serving the best of International cuisine). Oka (sushi bar). Koh Thai (Thai cuisine). Sea Olive (Mediterranean and Mexican fusion menu). Arezzo (Italian delicacies). Natura (grilled flavours). Lizzards (healthy delights). Oriola (beach club grill). 5 pop up food corners including pizza slices, Mexican bites, burgers and sandwiches and other pop up delights. 4 pool bars and 4 signature bars. Coffee shop*.

Daily and nightly entertainment.

Seven outdoor pools. Spa*. Gym. Outdoor tennis courts. Basketball court. Running and jogging circuit. The Beach Club with loungers and sun beds. Aluxitos Play House (4-12 years) offering fun supervised activities for kids, ranging from fitness classes, arts and crafts and tennis lessons. 

Butlers in the pool and beach areas. 24-hour room service. Dry-cleaning/laundry services*. Babysitting service available*. 

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (12914)
  • Very good (2669)
  • Average (1114)
  • Poor (542)
  • Terrible (634)
Image of the Tripadvisor rating Excellent Hotel with Great Views and Location - steps from 5ta Avenida

Nov 21, 2024 byanka2017 Miami, Florida

My husband and I had a wonderful time at this hotel. It is in an excellent location, just a few minutes from Quinta Avenida and ADO Tourist station. The breakfast was great and had many varieties. Check-in was fast, and the staff was also very friendly. We will come back to stay and recommend this hotel to friends and family.
Image of the Tripadvisor rating Love this place and the people!

Nov 19, 2024 880CindyB

Last year (2023) my husband I had to cancel two trips to Mexico due to family health problems. This year we booked once again at The Fives. We love this resort ! To us it feels like home! The grounds are well kept, the food at the restaurants (Koi Thai, Arezzo, La Brassiere and Oka)served outstanding food! We love the wandering pool, watching the… Read more
Last year (2023) my husband I had to cancel two trips to Mexico due to family health problems. This year we booked once again at The Fives. We love this resort ! To us it feels like home! The grounds are well kept, the food at the restaurants (Koi Thai, Arezzo, La Brassiere and Oka)served outstanding food! We love the wandering pool, watching the monkeys swing through the trees, the nightly entertainment at the plaza and the beach! We love it all! To us, it’s the people that work so hard to make our stay the absolute best best! Read less
Image of the Tripadvisor rating Great resort. Wonderful staff

Nov 19, 2024 yvonnelD417XB

I have never stayed in a hotel surrounded with so much wild life. The hotel was always clean. Staff are wonderful. Any issues I had were resolved quickly by reception staff. Great food and the evening activities are wonderful. So many pools.
Image of the Tripadvisor rating 5 star hotel 3 star service.

Nov 18, 2024 marypK7699ZO

We stayed here with my family (adults and teenagers) for 8 days for my cousin's wedding. We have gone to playa del carmen and Cancun several times as a family and have stayed in several different hotels. The grounds are beautiful and clean, I loved the jungle area and the beach has no seaweed. We had a one bedroom suite, my mom had a swim up… Read more
We stayed here with my family (adults and teenagers) for 8 days for my cousin's wedding. We have gone to playa del carmen and Cancun several times as a family and have stayed in several different hotels. The grounds are beautiful and clean, I loved the jungle area and the beach has no seaweed. We had a one bedroom suite, my mom had a swim up suite, my brother had a penthouse suite and my cousin had a deluxe room so I had a chance to see what all the accommodations were like. I must say having a swim up suite is worth it as the pools close at 10pm so it's nice to have your own pool. House keeping was really good they cleaned our rooms everyday. Also shout out to Fernando who helped us with our booking and made that part go seamlessly as well as the front desk at check in was great. They have many many pools which was also fantastic so you are not crowded in one pool. The wedding was perfect thank you to Yen (wedding coordinator) and Irma who did my hair. This hotel was supposed to be a 5 star hotel we had "epic" but never saw our ambassador and our "butler" never responded on the WhatsApp. They have a lot of restaurants but only 4 are open everyday and if you come after 7pm with more than 2 people in your party there is a 2 hour wait. The restaurants close by 10:30 and only room service is available and we did order every night with at least 1 hour wait. One night after the wedding I'm not even kidding we ordered at 12am and we received our food at 3:30am. They also let locals at the beach so on the weekend the small beach is very crowded with families who are not staying at the resort and you can hardly walk on the beach. Overall, I really wanted to love this hotel because the grounds and pools are very nice but if you are coming with a family keep in mind you will have long wait for restaurant unless you eat at 5-6pm. Everyone is working really hard but maybe they shouldn't book the hotel with that many people if they cannot accommodate. I understand everyone is working hard and it shows the waiters were very stressed. The only waiter who seemed like he was not having a bad day and who actually gave good service was Javier at the Brasserie. Read less
Image of the Tripadvisor rating The Fives will put you to sleep

Nov 16, 2024 Wright_chantelle1984 Orillia, Canada

I was at the Fives for two days. The service was terrible. The vibe was for those over 60 years old. I found the food underwhelming. There was no music barely any activities. I spent the extra money and took off to a stellar resort with top notch service