Fantastic city hotel
Nov 20, 2024 WalshyFamilyTravels Portsmouth, United Kingdom
We have stayed at hotels all over the world and this has been the first hotel we have been to where someone has proactively given us information and suggestions of what to do in the area on check in. Maria the guest relations officer was fantastic. We had some idea of what we wanted to see and do but Maria approached us with a pre-prepared/…
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We have stayed at hotels all over the world and this has been the first hotel we have been to where someone has proactively given us information and suggestions of what to do in the area on check in. Maria the guest relations officer was fantastic. We had some idea of what we wanted to see and do but Maria approached us with a pre-prepared/ printed itinerary of suggestions. The detail
Was excellent right down to the best bus/ metro to take. She also told us about the bus that leaves from right near the hotel directly to the airport which we had no idea about and decided to use as it only cost £4.20ish and saved us having to lug our suitcases across the metro with changes. It was also a very good way to see the city. Thank you Maria you really are an asset to the hotel.
The hotel itself was nice. It was a great location with really good transportation links. Places to eat and shops all within 5 min walking range.
The room was a little rough around the edges in terms of it was starting to look a bit tired but otherwise was very nice. We had a premier room on the 22nd floor overlooking a bit of the Victoria Harbour. Unusual set up with the bathroom set in a glass box viewable to the rest of the room but it had an electric blind for privacy. The bed was a super king with really comfortable pillow selection. Great nights sleep every night. It’s a shame a hotel of this calibre couldn’t provide water in the room though. They stated they had to withdraw it due to the new Hong Kong law about the use of single use plastics however rather than withdraw it other hotels simply provide water in glass bottles and provide other eco friendly alternatives.
Housekeeping services were very efficient and extensive but they can come early so ensure you use the do not disturb light in you want a lay in.
Although cold the pool at the hotel was a good size and othered some nice views. In the changing rooms there was also a steam room and sauna to use. Also worth noting was the Sky deck at the hotel accessible to guests which again afforded some amazing views across the whole of Hong Kong.
Our flight wasn’t until late in the evening but on day of check out we were once again looked after by Maria and the team who not only looked after our luggage for the day; they also allowed us to use the pool/ showers to freshen up after a last day of sightseeing.
In summary it was a great city hotel with friendly welcoming staff, excellent facilities in a good location.
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