Lying on a beautiful, long stretch of private beach, the Hilton Rose Hall Resort & Spa sits within 400 lush acres and is home to an 18th-century sugar plantation. A popular feature here is the iconic swimming pool but guests (kids' especially) also love the Sugar Mill Falls Waterpark, which is the largest in Jamaica. Why not grab a tube and float down the ‘lazy river’ or try one of the slides. There’s also a daily kids' club, leaving you with time to recharge in the full-service spa, or why not try out the Championship golf course. A variety of restaurant options with fine dining and sophisticated wine lists are on-site, with the newly renovated Rum Factory a particular hit, as is the Three Palms, overlooking the beautifully landscaped golf course.
Amenities
Golf
Sailing
Tennis
Windsurfing
Babysitting service
Kids Club
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Free Parking
Games Room
Where is it
Beachfront on the edge of Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.
Hotel information
495 rmodern rooms and suites on 7 floors in 2 buildings with 4 lifts. All with private balcony or terrace, air-conditioning, cable TV, small fridge (stocked on request), safe, cot* (on request), iron and board and hairdryer. Resort View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.
All Inclusive of: all meals and snacks. Locally branded and premium drinks by the glass. All activities and entertainment (excluding golf and motorised water sports) unless otherwise stated.
Partial Ocean View Rooms offer pool and ocean views on the lower floors and partial ocean and mountain views on the higher floors with either a balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.
Ocean Front Rooms offer great sea views from your balcony or patio, sleeping maximum 3 adults or 2 adults and 2 children.
Ocean Front Walk Out Rooms have a private patio with direct access to the resorts garden and sea views. Rooms with either 1 king bed, or 2 queen beds, sleeping maximum 3 adults or 2 adults and 2 children.
6 restaurants including; Three Palms (Italian fine dining, dinner only, reservations are required). Fresh (marketplace-style restaurant, buffet breakfast, lunch and dinner). Mangoes (serving Jamaican influenced salads, burgers, sandwiches and tropical drinks). Rum Factory (open for dinner Wed-Sat). Seaside Restaurant & Bar (serving casual Jamaican fare in a beachside setting, lunch and dinner). "FI WI" Food Jerk Hut (open for lunch and dinner, serving fresh jerk dishes). Moonstone (Italian food for lunch/Annie's Smokehouse BBQ, Jamaica style BBQ for dinner). Swim-up pool bar. Cricket Club, a place to go for drinks, dancing and a nightcap. Bar King Frog has amazing, elevated views of the ocean, award-winning cocktails and big screen TV. Coffee shop and natural juice bar. Room service*.
Nightly live entertainment with a diversity of shows and theme nights.
Swimming pool. 3 whirlpools. Sugar Mill Falls Waterpark with 2 water slides (minimum height 4 ft), lazy river and swim-up bar. 750 additional feet of pristine, white, sandy beachfront creating Cinnamon Beach, the longest white sand beach in Jamaica. Table tennis. Tennis (equipment rental available*). Full-service spa*. Fitness centre. Non-motorised water sports (motorised*). Volleyball. Aerobics. On-site par-72 Championship golf course*.
Complimentary standard bandwidth WiFi Internet access everywhere in the hotel. Internet café*. Gift shop. Shopping arcade next door. Babysitting services*. Tours and activities desk*.
Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page
3 nights between 2 Jan-20 Dec.
5 nights between 24 Dec-1 Jan.
* Denotes local charge.
Please note: child age is up to and including 14 years.
Please note: there is a $25 local charge for a cot, payable to the hotel on arrival (subject to change).
Based on 7253 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3886)
Very good (1950)
Average (829)
Poor (310)
Terrible (278)
Greed!
Nov 13, 2024john k
On 11/5!2024 my family(9 of us) flew in from Philadelphia and Ft. Lauderdale. We spent over $10,000 just for the basics at your resort and airfare.My wife Colette signed up for a facial on 11/8. The cost was $199. Not sure what happened but our credit card was charged as it should have. In addition, my daughter Lauren was also charged. We got in…
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On 11/5!2024 my family(9 of us) flew in from Philadelphia and Ft. Lauderdale. We spent over $10,000 just for the basics at your resort and airfare.My wife Colette signed up for a facial on 11/8. The cost was $199. Not sure what happened but our credit card was charged as it should have. In addition, my daughter Lauren was also charged. We got in touch with Shakira and emailed her copies of pertinent information. We have not had the extra payment refunded. I can’t believe that we are being squeezed for $199 after spending so much just to stay at this Hilton. Wow! We are far away and can do little to do anything. I hope you all can look in the mirror and be happy with what you have done. Shame on you! JohnKisela.
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Beautiful location, wonderful people
Nov 13, 2024Giles A
After a busy year some r &r was required and Rose Hall looked great. We were not disappointed, and relaxation set in almost immediately. A slight delay in being allocated a room was tolerable as the reception team were super professional and friendly. An issue with our room following a tropical downpour was quickly rectified with a room swap and…
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After a busy year some r &r was required and Rose Hall looked great. We were not disappointed, and relaxation set in almost immediately. A slight delay in being allocated a room was tolerable as the reception team were super professional and friendly. An issue with our room following a tropical downpour was quickly rectified with a room swap and no quibbles, great service again!
Everywhere was clean and plenty to keep us occupied or not when we just wanted to chill!
Drinks were varied and well mixed and all of the food offerings were excellent. The moonstone Asian was our favorite!
Special mention goes to the staff who were without exception friendly and helpful, especially Alphanso and Francine who couldn’t have done more to make sure our stay was special, thank you both ❤️
We will return when we next need to reset our stress levels
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Always a wonderful time!
Nov 11, 2024Tourist648503
This isn't our first visit to your resort and we had the best time ever! I only have one issue. I left the resort on Oct. 29th. When leaving I left a birthday card with the concierge, a lovely young lady, to be posted on the island as I didn't want the card to take months to arrive. That was my past experience. To date (November 11th) the card has…
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This isn't our first visit to your resort and we had the best time ever! I only have one issue. I left the resort on Oct. 29th. When leaving I left a birthday card with the concierge, a lovely young lady, to be posted on the island as I didn't want the card to take months to arrive. That was my past experience. To date (November 11th) the card has not made it's way to Sandy Bay. I gave her enough for postage ($20) and I hope she had no trouble posting it. Is there a way to check this for me. I would greatly appreciate it! See you next year!
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Not the same
Nov 11, 2024Meleta M
Be aware- this is not the same place. We have been regulars for several years but this hotel along with Hyatt, Secrets and Grande Jewel have been purchased by the Playa Group- they are wanting to basically sell timeshares. But the food was horrible, they are serving cheap liquor -not Jamaican rum and serving Cuban beer as often ran out of Red…
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Be aware- this is not the same place. We have been regulars for several years but this hotel along with Hyatt, Secrets and Grande Jewel have been purchased by the Playa Group- they are wanting to basically sell timeshares. But the food was horrible, they are serving cheap liquor -not Jamaican rum and serving Cuban beer as often ran out of Red Stripe- unacceptable for the price of hotel. To eat at Three Palms is now $40USD and was always just $15 USD. The room was always late being made up and done half hearted so we always had to call to get towels, toilet paper etc.The games room was in darkness so the days it rained there was nothing to do. The restaurants changed their menu and was inconsistent and not near the quality we had previous years.
All in all it’s just very sad as was one of our favourite places and most likely will not be returning and will for sure not be going to other properties given that are on average $3800 plus per person and to be served cheap alcohol and terrible food is not worth being out that kind of money.
This company playa collection is going to severely negatively impact Jamaica tourism at least for Canada as we want value for our money and when paying 5 star prices we expect 5 star quality.
Hope that no one gets sucked in to the illusion they are selling as they say if you want premium liquor you get 15% discount with your subscription- ironically it used to be included prior to them purchasing the property.
Also should mention numerous times the staff were arguing in the hallways and beach- the entertainment was non existent as well. So clear sign the staff are not happy which is night and day to like 8 months ago.
Just really sad but please be aware and save your money by skipping playa collection hotels.
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Very disappointing
Nov 7, 2024NicoleB1016Voorhees, New Jersey
Just got back from a very disappointing trip.
First…our room wasnt ready for hours after check in time. And then we had to change rooms at 10 pm our second night because the ceiling was leaking and about to cave in.
Second…food was mediocre at best. They didn’t have or ran out of many things both at restaurants and bars. Lunchtime restaurants…
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Just got back from a very disappointing trip.
First…our room wasnt ready for hours after check in time. And then we had to change rooms at 10 pm our second night because the ceiling was leaking and about to cave in.
Second…food was mediocre at best. They didn’t have or ran out of many things both at restaurants and bars. Lunchtime restaurants often opened late. Seaside Italian for dinner was very good.
Third…the teen zone is non existent. There are pool tables with no cues or balls, foosball table with no ball and although they advertise PlayStation , they were all out of order the whole time we were there. Most times, it was closed and the last day/night there was leaking in the ceiling there and the tables were drenched. Many activities during the day were either cancelled or changed times with no warning.
It seems they have been bought by Playa and most employees were new and had no idea anything about the resort, activities, etc.
The beach is small and was covered in seaweed….i know that’s not the resorts fault, however, there were NO attempts to clean it up at all.
Our butler, Alphanso, was amazing throughout our stay!!!! And the lazy river was a highlight!!
Also, there’s cats everywhere…including all over the outdoor restaurants.
I would look at other resorts if heading to Jamaica.
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Greed!
