Hilton Tulum Riviera Maya

Riviera Maya, Cancun

Virgin rating

Nature View Room - 2 Queen Beds
Ocean View Room - 2 Queen Beds
Ground Floor Family Room - King Bed
Ground Floor Family Room - King Bed
Family Suite
Pool bar
Chiringuito Seasalt
Chiringuito Seasalt
Noriku
Maxal
Maxal
La Luce
Chiringuito Cocomar
Auma
Lobby
Lobby bar
Kids water park
Kids club
Kids playground
Enclave Lounge
Nature View Room - 2 Queen Beds
Ocean View Room - 2 Queen Beds
Ground Floor Family Room - King Bed
Ground Floor Family Room - King Bed
Family Suite
Pool bar
Chiringuito Seasalt
Chiringuito Seasalt
Noriku
Maxal
Maxal
La Luce
Chiringuito Cocomar
Auma
Lobby
Lobby bar
Kids water park
Kids club
Kids playground
Enclave Lounge

The hotel

Located on the shores of Tulum, Hilton Tulum offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.

Hotel information

735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.

All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.

Partial Ocean View Rooms are 452 sq. ft. and include a patio area, sleeping maximum 4 adults.

Ocean View Rooms are 452 sq. ft. and include a furnished balcony, sleeping maximum 4 adults.

Enclave Rooms

Upgrade your stay with Enclave and enjoy preferred room locations and upgraded room amenities, plus:

  • Private check in/check out
  • Access to Enclave Lounge with food and beverage offerings
  • Concierge desk
  • Exclusive pools with lounge seating
  • Dining at Chiringuito Cocomar restaurant
  • Dedicated wellness and fitness activities.

Family Section

Nature View, Ground Floor and Ocean View Family Rooms are also available in the Family Section of the resort.

Ground Floor Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.

Ocean View Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.

Book a Family Suite and receive exclusive in-room extras such as dedicated check-in areas, welcome amenities, special turndown service just for kids and an upgraded mini-fridge.

13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.

Daily cultural activities and nightly music and entertainment programme. 

8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.

Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (840)
  • Very good (159)
  • Average (98)
  • Poor (72)
  • Terrible (106)
Image of the Tripadvisor rating Birthday trip

Nov 14, 2024 Climber39761019725

Had such a great time at the hotel. Went for my birthday. Everyone was so nice. Many workers will be missed. Thank you Alberto for everything you did for us! Would definitely recommend to come to this resort is beautiful and so big. There are many activities to do so you’ll never be bored.
Image of the Tripadvisor rating Great for family vacation.

Nov 13, 2024 bklyn4life New York City, New York

First impressions were great. Greeted warmly by staff after an 45 minutes shuttle ride, which we arranged with the resort(highly recommend this). Lobby is wonderful and immediately gives you the right vibes for Tulum. The welcome drink was delicious, so much so that during our stay we kept asking bartenders for it. Kids get a non-alcoholic… Read more
First impressions were great. Greeted warmly by staff after an 45 minutes shuttle ride, which we arranged with the resort(highly recommend this). Lobby is wonderful and immediately gives you the right vibes for Tulum. The welcome drink was delicious, so much so that during our stay we kept asking bartenders for it. Kids get a non-alcoholic version. Our Hilton gold status was recognized and we received a room upgrade. Had to wait 2 hours but that was easily done by having a meal at lobby bar which has spectacular views on the beach and ocean. We were helped by Jose for our dinner reservations and the changes we had to make during our stay. There were so many things we wanted to do we had to adjust our dinner reservations a few times. The room was amazing. Spacious enough for our family of 4 and very clean. Everything felt new and they did mention the resort has been busy renovating. My wife an I enjoyed our coffee in the morning on the balcony looking out into the ocean. Our building was close enough to walk to the main building but the shuttle comes frequently enough. The best part of this resort for us was the Kids Club. The club was so much fun that our kids would ask to go back every day. The staff sends updates and stay in contact with parents. They really took care of our children. Big thank you to Abril, Yaros, Franco, Giselle, Jessie, Emma, Maggie, Angel, Roberto and Beli for creating such a warm and fun atmosphere. We will most certainly return to this property. Read less
Image of the Tripadvisor rating Great stay

Nov 13, 2024 Rachelle T

Staying at the Hilton was a very great experience, our bellman Alberto was amazing and went above and beyond his way to help us and make our stay comfortable. In all great stay and would come back again. And will recommend to friends and family to stay here as well.
Image of the Tripadvisor rating Kids club really helpful 🤩

Nov 13, 2024 Jenny Andrea A

Excelente services at kid club entertainment for kids. Lots of activities my little girl had fun 🤩 thanks all the staff that work there Abril, Yaros, Franco, Giselle, Jessie, Emma, Maggie, Angel & Beli they make your stay wonderful and make the kids happy.
Image of the Tripadvisor rating Mexico All Inclusive

Nov 11, 2024 KieranJP90 Northamptonshire, United Kingdom

7 day all inclusive stay booked via British Airways. Took about 1 hr 20 from airport (did private transfer). Thoroughly enjoyable stay. Great range of restaurants, many (many) pools. Service was friendly, and housekeeping excellent. Particularly enjoyed using the gym, classes, and early morning activities. I would definitely return.