Stay Away – Rude, Outdated, and Nowhere Near Worth the Price
Nov 14, 2024 Azita R
If you’re planning a trip to Hawaii and considering this hotel, do yourself a huge favor and look elsewhere. I genuinely regret choosing this place. From the moment I checked in, I felt completely dismissed and undervalued, and the experience only got worse. For a property charging this much, I expected at least a basic level of courtesy and…
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If you’re planning a trip to Hawaii and considering this hotel, do yourself a huge favor and look elsewhere. I genuinely regret choosing this place. From the moment I checked in, I felt completely dismissed and undervalued, and the experience only got worse. For a property charging this much, I expected at least a basic level of courtesy and hospitality. Instead, I was met with rudeness, indifference, and a sense that the staff didn’t care about their guests at all. Never have I ever met such rude and racist people working in the service industry.
The front desk staff, especially, were shockingly unwelcoming, with attitudes that bordered on discriminatory. As a Diamond member, I expected at least some recognition, but according to Melanie at the front desk, they don’t prioritize Diamond members at all. Her words were almost dismissive: “50% of our guests are Diamond members, and we can’t treat everyone like they want” I felt more like an inconvenience than a guest, and the staff seemed almost annoyed that I was there.
It’s not just the service that’s disappointing—the entire property feels old and run-down. The rooms and common areas are dingy, with visible signs of wear and tear that make it clear the hotel hasn’t been well-maintained in years. It could be because they don’t offer daily make up service either.
The tram, meant to be a convenience, was rusted, outdated, and even leaked water on guests from the roof! It was almost laughable if it weren’t so disappointing.
The food here was another shock. Not only was it mediocre at best, but the prices were exorbitant for what you got. I’d highly recommend eating elsewhere if you do end up staying here—there are plenty of other places where you’ll get much better food for a fraction of the price.
The only thing this hotel has going for it is the view, but trust me, you can get that at plenty of other places without the headache of dealing with this property’s poor service and outdated facilities. The whole experience left me feeling frustrated and frankly insulted. For the same price, you’d be far better off renting a condo or booking at a different hotel where the staff actually wants to make your stay enjoyable.
To anyone considering this place, I strongly urge you to reconsider.
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