Hyatt Regency Waikiki Beach Resort & Spa

Old hotel, not so neat, old thresaded and curlerd carpet in rooms, dirty walls and doors with fingerprints, two tone blue paint (patching job) in bathroom, major paint job needed in the room (light yellowish green), leaks in faucets, worn furniture, broken furniture and doors. Definitely needs renovation - very 80's. Beds are not so comfy -you feel every spring. Pool is tiny and dirty at the botom and not the pool we expected in a big hotel. Bottom line: this bhotel needs a lot of love and maintenance in all spheres. Far from what I expected. Very disapointed. Read less

We chose this hotel because we’d had a great experience at the Hyatt Regency Churchill in London some years back. I’m not sure whether this brand is a franchise? This was an entirely different experience (and not in a good way!) Reception: the reception split level thing they’ve got going on is confusing, some lifts go to certain floors some don’t. We had some room issues on check in due to room cleanliness, these issues were resolved promptly. Lifts: The queues were annoying at times, just be prepared that at certain times of the day you may have to wait for a few two. Rooms: as other reviewers have pointed out, this is an old hotel and the rooms are good with their soundproofing but not great. Be prepared to hear noisy neighbours and some street level traffic noise too. Decor was fine, fixtures and fittings were tired and chipped, scuffs on the walls, maintenance was lacking - our TV had been installed on the wall at a wonky angle, very slapdash. The bathroom was a bit tired and randomly had one of those fancy toilets that warms the seat and cleans your bum! I think these have been installed to keep the many Japanese guests happy. Bed was comfy and large. Restaurants: never went in the buffet because it’s wildly expensive, I only saw Japanese and US guests in it! We visited Swim Bar a few times which was fine for a light meal option. We used the ABC in the lobby area quite a lot during our stay. Pool: small and busy. Just go to beach across the road instead. Laundry: very good, reasonably priced and lots of machines available. Location: this is what sells the hotel, it’s nigh on perfectly located. Extra fees: we had resort fees thrown in with our room rate by our travel agent but these would have been an annoying extra to pay for since they aren’t cheap. This isn’t really a resort, it’s a bog standard hotel pinching a few extra pennies IMO in the name of a resort fee. Read less

We chose this hotel because we had a good experience with the Hyatt Zilara hotel in the Caribbean. Well, it was a mistake. A huge hotel without a soul. Here we did not see each other as a guest but as a number. The hotel lounge is a complete disaster. It has no levels, spin and disorder. Breakfast like in some station self-service. This is not the Hyatt!!!! The only thing we evaluate positively is the location, and you are probably abusing that. Sorry, but you forced us to look for another hotel in Waikiki Read less

Great hotel, great location but high fees! What started in Vegas and infected just about every hotel in the world. The dreaded resort fee to nickel and dime customers with hidden added costs are here to stay, unfortunately. (Simply put - why can't they just include them in the price?) That aside, the location of this hotel is hard to beat, right across the street from the Kūhiō Beach in Waikīkī and the famous bronze statue of Duke Kahanamoku. While the shops inside are not quite inclusive as Royal Hawaiian or Hilton Village, this Hyatt does try make everything convenient inside for the captive audience that they feel like they don't need to travel anywhere else for anything. With two ABC stores on site, several booking agents for attractions around Oahu, some with native Japanese speakers, many food options both owned by Hyatt, and not, even an arcade! The layout can be bit a confusing. We stayed at the Diamond Head tower, which is closest to the valet/self-parking (the parking garage is across the street on Uluniu Avenue where the Hyatt Regency Ballroom is). The resort fee includes things like day use of beach chairs, and even a GoPro Hero 10 (they only have about 8 of them to borrow starting at 6AM everyday and must be returned by 10PM). Each room includes a Hyatt Regency tote bag, and two reusable sippy cups. There's several water refill stations on the 3rd floor. We had access to the lounge and that was great perk if you can get it for the right price. While it does not include alcohol, there's unlimited Peet's coffee made to order by touch-screen machines, Soda Stream Professional sparkling water machine, and cans of Pepsi products (but not Mountain Dew - boo hoo!) The lounge food is essentially a small subset of what their buffet outside was serving. I wouldn't even call their dinner food anything more than dinner bites. The salad can be a bit old/wilted. It is more like you can fill up your kids on this inexpensive stuff, while you go splurge nearby at something with a table cloth and wait service. There's always apples and bananas available besides coffee and teas. (The teas are Starbucks' Tazo and Ito-en.) As one of the tallest resorts on Waikiki, the higher the floor you get, the better the view. That being said despite having four elevators for each tower, sometimes there can be long wait for elevator, and they don't indicate what floor they are currently on so you are left wondering if all four are running or not. Inside the elevator they make the ceiling like a tiki hut, which is a nice touch. We were there for Halloween, so there was extra long wait during the party hours. (Hotel guests didn't have to pay $25 per person entrance fee to their Halloween party.) As a choice hotel for Japanese travelers, every toilet has a Toto-brand bidet, and slippers are provided (like hotels in Asia). One nice plus that is not immediately obvious to most people visiting Hawaii is the air conditioner does not automatically turn off when you open the glass door to the balcony. There's manual blackout curtains and sheer curtains (not powered). The reason why it is not 5 stars (besides the high resort fees and parking fees - $70 for valet and $55 for self-parking!) was the towel "vending machine." While 24 hour access is nice, it uses RFID technology to track them and it is still immature. They automatically charged us even though we returned the towels without even using them that day. The charge takes forever to fall off. I think you have to return the towel one at a time in the drop box. There's even a momentary lag when you check them out, which implies to me they are using some IoT built-on older >5 nm CPUs with too little memory. There's also several table shuffleboard but they all were lacking in sand (irony being so close to the ocean) for the pucks to travel smoothly. We did a tour booked by the booking agent nearest the front desk only to find they had an upsell/booking fee tacked on, so I would explore other agents in the area if you are looking for something to do. Read less