A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.
Amenities
Tennis
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.
Hotel information
234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board.
Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.
Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.
Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.
Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.
Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.
Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.
Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).
Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.
2-tiered swimming pool and 1 hot tub. Cabanas*. Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.
Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.
* Denotes local charge.
Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.
Based on 7823 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5382)
Very good (1365)
Average (582)
Poor (255)
Terrible (239)
Great place, food needs improvement.
Nov 13, 2024Alvaro M
The property is beautiful, and the staff was fantastic and attentive. The food leaves much room for improvement. The portions were tiny which is fine, but it lacked flavor and presentation. I was disappointed with the specialty restaurants. Fuzion was the only restaurant that I enjoyed my meal. As for the rooms, clean, the bathrooms were very…
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The property is beautiful, and the staff was fantastic and attentive. The food leaves much room for improvement. The portions were tiny which is fine, but it lacked flavor and presentation. I was disappointed with the specialty restaurants. Fuzion was the only restaurant that I enjoyed my meal. As for the rooms, clean, the bathrooms were very nice, but the furniture was dated.
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Memorable vacation!
Nov 10, 2024Lolita502Toronto, Canada
From the moment we arrived at the airport lounge until we checked out, we had a wonderful time at Hotel Zilara Rose Hall! The staff is exceptional…friendly, professional and helpful! Our room was great, modern and clean, with a lovely balcony and day bed. The food was delicious, we didn’t have a bad meal at any of the buffets or restaurants. Jerk…
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From the moment we arrived at the airport lounge until we checked out, we had a wonderful time at Hotel Zilara Rose Hall! The staff is exceptional…friendly, professional and helpful! Our room was great, modern and clean, with a lovely balcony and day bed. The food was delicious, we didn’t have a bad meal at any of the buffets or restaurants. Jerk Hut was a favourite! The beach was beautiful…calm and warm. Plenty of cabanas and beach beds and never crowded. We had perfect weather and a fabulous time…could not have asked for anything more! Thank you to everyone who made our vacation memorable, especially the Playa Collection Members Service team…Mickalia, Naveid, Travis, Ricardo, and Henrique! We’ll be back! 😊
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Perfect place
Nov 8, 2024Karina C
Beds were so comfortable , rooms were so clean, everything was amazing, what made it more special was the hospitality, the whole staff made me feel like royalty , their respect and attention given to us made this trip worth it, would go again for sure.
Top tier experience
Nov 1, 2024NiaBlackAtlanta, Georgia
We’ve been to Jamaica 5 times and this was by our favorite. My husband and I celebrated our 6 year anniversary. We booked through the hotel collection with American Express! Which deemed us early check in, $100 resort credit, room upgrade, and late check out!! We amazed that all were honored! Not to mention the FOOD and the SERVICE WAS TOP TIER!…
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We’ve been to Jamaica 5 times and this was by our favorite. My husband and I celebrated our 6 year anniversary. We booked through the hotel collection with American Express! Which deemed us early check in, $100 resort credit, room upgrade, and late check out!! We amazed that all were honored! Not to mention the FOOD and the SERVICE WAS TOP TIER! The entertainment was everything. We were never bored! I loved that they had hookah available, fire pits through the resort, and lots of hot tubs! This we thoroughly enjoyed ourselves! The beach was clean and beautiful and the pool was so much fun!!! The people
Of Jamaica that worked there were the highlight! ALL WERE so kind!!!!! Which is a big difference from other Jamaican resorts. I I want to personally acknowledge
Trevauhgn - potionz dj
Renay - waitress urban eats
Gabrielle - hookah
Trudy - playa collection
Ronaldo - pool barÂ
Stacey Ann - Housekeeper
Renaldo - pool DJ
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Overall good
Nov 1, 2024Resort18466894542
Overall, my time at the resort was relaxing and enjoyable.
Pros: Majority of the staff were friendly and positive. The atmosphere was welcoming and felt very safe. Security was visible everywhere. The resort was clean, though, in need of some maintenance/updates. Room was spacious. I'm unsure how booked the resort was, but it didn't feel crowded…
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Overall, my time at the resort was relaxing and enjoyable.
Pros: Majority of the staff were friendly and positive. The atmosphere was welcoming and felt very safe. Security was visible everywhere. The resort was clean, though, in need of some maintenance/updates. Room was spacious. I'm unsure how booked the resort was, but it didn't feel crowded at all, which was great.
Cons: shower water ran cold the last 2 days of my stay. It was bearable but barely. I did mention this to the front desk upon checkout, just so they were aware of the issue. Buffet was disappointing. Not a large variety of food choices for those who have dietary restrictions. Ate basically the same 4 foods everyday. Restaurants close at 10pm and some are only open on certain days. My boyfriend ordered room service a few times, it was "ok". There was a lack of nightly entertainment on the Zilara side. A DJ was supposed to come Sunday evening, but never showed up. The beach directly infront of Zilara is extremely rocky (in the water). Do not recommend going in the water here unless you have water shoes. The beach at Ziva was great, no rocks at all.
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Great place, food needs improvement.
