Jumeirah Al Qasr

My wife and I was asked to join my son and his wife along with his wifes parents on a holiday in Dubai we was absolutely excited we joined them in Dubai on the wednesday they flew out the weekend before we got picked up from the airport and taken to the Jumeirah al qasr on arrival we were greeted by the staff who showed us to reception where we checked in and then on to are room my wife and I were treated like royalty it was like a palace thank you Read less

We are frequent guests in Madinat Jumeirah, staying in Jumeirah hotels for the past 10 years. This time we were staying in Al Qasr for 20 days with our two children (6 and 12 years) and I can definitely say, that this vacation at Jumeirah Al Qasr was the best one from all of our trips, it was simply wonderful. We have tried all the hotels from the Madinat Complex, and I can say for sure, that Jumeirah Al Qasr is simple the best. Starting from the very quick and early check - in at reception, we were feeling as valued guests during all three weeks. First of all, the service in the hotel is really really good. Starting from the cleaning of the rooms twice a day and very thoroughly, continuing with high service and always smiling and very helpful staff at the buffet restaurants, during breakfast and dinner. Also, in some previous years we were disappointed with the service at the beach. But now it was above all. Even in the hot day hours - the staff at Al Qasr Water Sport beach area was always smiling, helpful, brining the water whenever it finishes, changing the towels and brining ice lolly and fruits. The beach have been cleaned several times during the day and evening. So, the sand is always brightly white and the water in the gulf is seeing through clean. The beach in this part was very calm and never overcrowded, like in other parts of the hotels. The buggy staff is very friendly, making the start of your day always with the positive note. Our son had the birthday during our stay. It was very nice to receive different arabic sweets, colorful balloons with cake for his Birthday. Our children was really really happy. The room was always clean and the plates with fruits have been changed every day in the room. The e-butler service works very well and can help you with all your requests in a few minutes. The kids club is very very good too with different programs for kids. Our daughter was very happy to make paintings, dance and to have hna tattoos)) The food in the restaurants is really really good with the wide variation of choice. In some previous years we were disappointed with the choice in the restaurants, comparing all the time with our first stay 10 years ago. And now, I can certainly say, that the food quality is very high with the great variation, like it was many years ago)) Our favorite restaurant is Shimmers for sunset cocktails, lovely music and breathtaking views. We would like to say a huge THANK YOU to all the hotel staff, for making our vacation unforgettable. The management of the hotel highly appreciates all the guests and are more than willing to solve all the requirements, being always by your side. Special THANKS to Ms Ayesha Alkhadar from guest management, for being highly professional, helpful, for knowing how to professionally solve any question, request and for making our stay so smooth and wonderful! Thank you! We are definitely return to the hotel very soon for the new unforgettable memories for all the family!!!Thank you very much again!!! Read less

Junior suite is much smaller than expected. It didn’t look like a suite at all. Hotel staff showed no flexibility to accommodate travel plan changes. Despite communicating in advance and explaining the genuinely extenuating circumstances for cancellation, hotel reservation team would not approve refund for one of our rooms. We had a terrible experience overall. I would not recommend this hotel to anyone. Read less

We’ve recently returned from another wonderful holiday at Al Qasr and I’m elated that it was just a wonderful as our previous stays. We travel as a family of 7 with 3 children aged 6 and 5. We stayed in interconnecting Arabian Deluxe Club rooms which are spacious, modern and have a lovely balcony overlooking the gardens. Our holiday wasn’t without a few issues, however we raised them with the Duty Manager - Fatima, who hadn’t only resolved them by the following morning but put in place additional measures which led to huge improvements in our experience and holiday overall. We stayed in Club rooms again this year meaning we took breakfast and afternoon tea in The Palace Lounge as well as having canapé’s and sundowners in the evening. The staff here are brilliant, they are the best of the best - friendly, courteous, welcoming and nothing is too much trouble. Our visits to the Palace Lounge were one of the highlights of our holiday purely down to the staff who work there - William, Catherine, Anne, Pablo, Anita, Max, Juan, Ahsan and Ferdous so thank you for your kind hospitality. Once again we’re already looking to book again next year. Finally, I couldn’t possibly write this review without my final thanks - for the toaster! Read less