Oleo Cancun Playa

Cancun, Mexico

Virgin rating

Standard King
Standard Room
Standard Twin
Superior Ocean Front
King Ocean View Room
Bathroom
Swim-up Pool Bar
Hakka Restaurant Terrace
Hakka
Azul Restaurant
Almar
Almar
Spa
Spa
Spa
Lobby Bar
Standard King
Standard Room
Standard Twin
Superior Ocean Front
King Ocean View Room
Bathroom
Swim-up Pool Bar
Hakka Restaurant Terrace
Hakka
Azul Restaurant
Almar
Almar
Spa
Spa
Spa
Lobby Bar

The hotel

Using minimalism to maximum effect, the sculptural ice-white architecture and matching monochrome interiors of Óleo Cancún Playa give it a calm chicness that’s a far cry from the buzz and colour of your setting — right at the start of the famously vibrant Cancún Hotel Zone. The dedication to ‘white’ is only really interrupted by flashes of blue — homage to the sea and surf just steps from the hotel. Overlooking the beach, the infinity pool adds a touch more turquoise, with the pool bar’s tropical-inspired cocktails adding their own shots of colour. The styling may be minimalist, but the features aren’t. You’ve got spa treatments, complimentary WiFi, an art workshop, and restaurant menus that take you from Japan to Mexico and Peru, with stops on the way for comfort food, international favourites, and bakery treats served up with Starbucks™ coffee.

Amenities

  • Families
  • Bar
  • Internet Access
  • Laundry Service
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in the Cancun Hotel Zone, on a ribbon of shoreline tucked between the Caribbean and Nichupte Lagoon. A short distance from major shopping centres, restaurants and entertainment. Transfer time from airport: 15 minutes.

Hotel information

166 deluxe rooms and suites, either with lagoon, garden or ocean views. All with air-conditioning, TV with HD channels, direct dial telephone, mini-bar refreshed daily with soft drinks, water and juices, WiFi access, 24-hour room service, spacious bathrooms with premium amenities and hairdryer. Some rooms feature a private balcony. Standard Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: all meals, drinks and snacks. All activities above unless otherwise stated.

Superior Sunset Rooms overlook the Caribbean Sea and the Nichupté lagoon with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Superior Ocean Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

The Junior Suite Sunset offers a wide space with minimalist decoration. The sofa bed fits 1 kid up to 8 years old.

For the ultimate upgrade experience, INSPIRA Suites offer exclusive benefits and personalised service for that real 'wow' factor. Treat yourself to:

- INSPIRA Beach, an exclusive section on the beach

- INSPIRA Concierge for special requests and assistance

- Welcome cocktail

- Early check-in before 12:00pm*

-Gourmet-on-the-go, a gastronomical experience to please your palate (while on excursions)

- Special discounts on select services (including the spa).

This service is applicable to all INSPIRA Suite guests.

Azul (Mexican cuisine, buffet, open 6:30am–11:30am for breakfast and 5:30pm–10:00pm for dinner), Almar (Mediterranean cuisine), Hakka (Asian cuisine, Temaki and Sushi), El Botanero (snack bar and finger food). Brown Bag (coffees and baked goods). El Lobby Bar and Pool Bar.

3 swimming pools including an infinity pool. Spa*, wellness and fitness centre with saunas, steam rooms, and whirlpools. Painting classes for children and adults. Tennis court. Complimentary non-motorised water sports are provided in the Aquaworld Marina.

Complimentary WiFi access. Concierge service. Laundry/dry-cleaning*. Sundries shop.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2116)
  • Very good (496)
  • Average (192)
  • Poor (80)
  • Terrible (92)
Image of the Tripadvisor rating Great service right on the beach

Nov 21, 2024 Sarah K

Hotel is a great smaller hotel, with friendly staff, great service and delicious food! Lost one star because of a leak in our room when the storms hit, but we can’t fault the staff at all! Mauricio was especially helpful and the bar tenders were great! The hotel is right on the beach and the views are amazing!
Image of the Tripadvisor rating Amazing service

Nov 20, 2024 Legend B

Mauricio delivered outstanding service during our stay. He was prompt, professional, and incredibly friendly, always ensuring our needs were met. He went above and beyond, assisting with our luggage, providing helpful tips, and making us feel truly welcomed. His attention to detail and genuine dedication to his work stood out, creating a positive… Read more
Mauricio delivered outstanding service during our stay. He was prompt, professional, and incredibly friendly, always ensuring our needs were met. He went above and beyond, assisting with our luggage, providing helpful tips, and making us feel truly welcomed. His attention to detail and genuine dedication to his work stood out, creating a positive and memorable experience. Mauricio’s kindness and efficiency made a significant impact, and we deeply appreciate his efforts. He is a true asset to the team, and we will always remember the excellent service he provided. Highly recommended for his outstanding work! Read less
Image of the Tripadvisor rating Amazing hotel and Rambo, Kevin and Mauricio made it better

Nov 16, 2024 Dina R

I don’t even know where to start. The food was really good for all inclusive. The bartenders are very fast and attentive. Now on to the staff. Rambo was the kindest and most welcoming entertainer and host. We don’t usually get excited about the pool games at resorts but Rambo knew how to capture our attention. He was so genuinely kind and funny.… Read more
I don’t even know where to start. The food was really good for all inclusive. The bartenders are very fast and attentive. Now on to the staff. Rambo was the kindest and most welcoming entertainer and host. We don’t usually get excited about the pool games at resorts but Rambo knew how to capture our attention. He was so genuinely kind and funny. Now for the staff at the lobby, Kevin and Mauricio were insanely kind and helpful. They smiled and said hi to us every single time we walked past them, which is incredible considering how busy they are. They always asked us if we needed any recommendations or help and gave us the best pointers. Honestly would come back to simply see them again Read less
Image of the Tripadvisor rating An honest travellers review

Nov 16, 2024 scott c

Beware of Oleo cancun. It is NOT a 4 or 5 star hotel, it is a 2 star hotel at best! And please let me explain why. We arrived at 1pm on Monday and tried to check in but they said checkin is wasn’t available until 3pm, I can understand that but they tried to convince our guests in trying to buy a time share in the mean time that honestly felt like… Read more
Beware of Oleo cancun. It is NOT a 4 or 5 star hotel, it is a 2 star hotel at best! And please let me explain why. We arrived at 1pm on Monday and tried to check in but they said checkin is wasn’t available until 3pm, I can understand that but they tried to convince our guests in trying to buy a time share in the mean time that honestly felt like a scam. They kept using phrases like “ it would make you a lot of money in the long run” to try and convince anyone but no one in my group felt comfortable dealing with any of the merchants. On the third night my elderly mother unfortunately twisted her ankle while on a trip to isla mujeres. She wasn’t able to get out of bed, so we called room service and asked if a bottle of wine could be delivered to her room. They said that even with our VIP INSPIRA SUITES ALL INCLUSIVE that we were only entitled to one glass one wine each. We even mentioned that my mother was not able to get out of bed but they still refused to bring a generic bottle of wine to her room. We have paid so much money to be here and they have done nothing but made us feel like we are asking too much. I urge anyone who is considering this resort to please look at others because I personally have stayed at better resorts for cheaper, one of the old kitchen workers even came out and threatened my friend to take him to jail over smoking a cigar! Oleo treats its guests like trash and just wants to take your money, the food is at best mediocre and the service is below par, if you have any sense, you would stay away front this hotel. I’ve been to so many hotels/resorts and unfortunately this has been this worst experience I’ve ever had. Please do not pick this resort for your vacation there are PLENTY of real resorts that cater to your needs and won’t try and steal your money Read less
Image of the Tripadvisor rating Relaxing, Fun-filled, Beautiful views, Great food and drinks Boutique Hotel

Nov 15, 2024 helenb07

This was our first experience at a boutique hotel and we loved it! The staff was friendly (Kevin greeted us and was kind, humorous and helpful), food was excellent (deserts were delicious, which normally I find is not the case in Mexico - deserts typically look amazing but lack taste - not the case here, they are delicious), drinks were mostly… Read more
This was our first experience at a boutique hotel and we loved it! The staff was friendly (Kevin greeted us and was kind, humorous and helpful), food was excellent (deserts were delicious, which normally I find is not the case in Mexico - deserts typically look amazing but lack taste - not the case here, they are delicious), drinks were mostly excellent (some bartenders were better than others - Enrique was an incredible mixologist who took much care and attention to making the perfect drink/cocktail). Hakka restaurant was the only a la carte open as the other restaurant was being renovated, but there was enough variety that this was not an issue (we ate at the buffet once for dinner but after trying the a la carte decided to eat there for the rest of the meals). The wait staff at the restaurant were so friendly and pleasant - Marcelino, Crispin, Luis and Captain Esteban were awesome and up-levelled the dining experience. They even made us a special farewell flaming desert! Oleha, Olan and Quirino were the kitchen staff and make delicious food and sushi! The entertainment staff (Antonio and Rambo) were so fun and engaging-they made the pool-time during the day fun and exciting but not so much that there was no quiet. We really enjoyed our pool server, Sheila - she was sweet and very attentive. There is also beach service which is fabulous. At night Antonio was the entertainment host as well which provided continuity and made it comfortable and inviting, almost a family-oriented feeling - there was karaoke, trumpet player, keyboardist, mariachi band and a black jack tournament (which I won! haha) that happened in the main bar area, which is the only area to congregate (this made it an intimate and almost community-oriented experience). The entertainment was 1 - 1 1/2 hours nightly and then people just socialized in and around the bar and on the sofas in the area. There are tables in and around too if you want to play games or cards. The beach, water and view are amazing! Birds fly so close as the pool deck is elevated above the beach:) The waves were quite high during our time there so red flags all but one day but we were still able to go in the warm water just with caution - there is a rock shelf below the water and some spots where the rocks jut up so when it is really wavy you should be careful. The rooms were clean and modern and had great water pressure. There is a market about 5-10 minute bus ride down the road across from the Hard Rock and Coco Bongo. We went there and to the main market in downtown Cancun (45 minute bus ride) - there was no need to go into Cancun in our opinion. We also went to Isla Mujeres which was about a 45 minute taxi ride ($45 USD) or you could probably take the bus (12 pesos and you just stand right outside the hotel and it stops for you - they come every 5 minutes or so-great way to travel). Isla Mujeres is beautiful and beach sand is like powder! Oh, and the coffee bar at the hotel was excellent! Espresso, Americano, latte, etc. all are absolutely delicious!! We really enjoyed our time here at Oleo Cancun Playa:) Read less