Secrets St. James Montego Bay

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350 suites, with elevators in every building. All rooms feature classic decor, a private, furnished balcony or terrace, 55" flat screen cable TV, mini-bar refreshed daily, coffee maker, bathrooms with double vanity, separate WC, separate shower, hot tub, luxury bath amenities, hair dryer, TV speaker controls in bathroom, armoire, electronic in-room safe, bathrobes and bedroom slippers, clothes steamers, alarm clock with MP3 docking station, nightstands with reading lamps and telephone, desk with telephone, sofa, ceiling fan, motion sensor air-conditioning, 24-hour room service (hours may vary), Secrets Box for private room service delivery and complimentary WiFi.

Junior Suite Garden View rooms have garden views, and either 1 king-size bed sleeping a maximum of 2 adults, or 2 double beds sleeping a maximum of 3 adults.

All Inclusive

Guests enjoy Unlimited Luxury® services including

Limitless access to gourmet a la carte dining options, without reservations required
Unlimited international and domestic top-shelf spirits
Unlimited natural fruit juices and soft drinks
24-hour room and concierge service (room service hours may vary)
Pool and beach wait service
Mini-bar with soft drinks, juice, bottled water and beer
Daily maid service
Endless daytime activities and live nightly entertainment
Theme parties, oceanfront bars and entertainment venues
No wristbands required
All taxes and gratuities included
Free WiFi

Junior Suite Ocean View rooms have ocean views, and 1 king-size bed sleeping a maximum of 2 adults, or 2 double beds sleeping maximum 3 adults.

Junior Suite Ocean Front rooms are in an ocean-front location with stunning, direct ocean views, and 1 king-size bed sleeping a maximum of 2 adults, or 2 double beds sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean View rooms feature ocean views, and preferred club benefits, with 1 king-size bed sleeping a maximum of 2 adults, or 2 double beds sleeping maximum 3 adults.

Preferred Club Junior Suite Ocean View Swim Out rooms feature ocean views, preferred club benefits (including complimentary butler service) and direct swim-out access to swimming pool, with 1 king-size bed sleeping a maximum of 2 adults, or 2 double beds sleeping maximum 3 adults.

Preferred Club Master Suite Ocean Front rooms are in an oceanfront location with stunning, direct ocean views, hot tub on the terrace (as well as hot tub in bathroom), a spacious living room and dining area with seating for four, preferred club benefits (including complimentary butler service) and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Benefits

Private check-in and check-out
Complimentary Butler service (for guests staying on Preferred Club Junior Suite Ocean View Swim Out category or higher)
Soaking tub with padded covers for lounging on terrace
Private Preferred Club Lounge
Preferred Club status and amenities
Access to dining, activities and amenities at Breathless Montego Bay
Private concierge service
Private pool for Preferred Club guests
Daily continental breakfast in the lounge
Afternoon hot and cold hors d'oeuvres
Exquisite desserts and fine liquors in the lounge
Complimentary internet access in-suite
Complimentary computer access in the Preferred Club Lounge
Complimentary newspaper in the Preferred Club Lounge
Upgraded mini-bar service
Upgrade bath amenities
Steam press

Very Disappointing!

Nov 21, 2024 Edoherty13 Haddon Township, New Jersey

A strike at the property cast a shadow over our week. The first day was a disaster and we we not compensated for the loss of an entire day. We were shuttled after seven hours waiting for our rooms to Breathless, a sister property down the road. The next couple of days were not up to par as the resort struggled to recover from the walk out. The room was awful. I felt like I was at a bad roadside motel. Food was below average and the breakfast buffet was horrible. The staff was doing their best, but it is obvious that Hyatt is doing a very poor job at this once five-star property. The couple we were with had been here five times and were disgusted at the experience and the condition of the hotel. Read less

Good. Not great.

Nov 21, 2024 edwardsmkt Detroit, Michigan

The staff was fantastic. We did experience an employee strike that left us short of food, water and amenities for a full day. It seems the company has not taken care of the staff in a way that would have proactively mitigated such an event. The good: - staff - Watersports on site - Comfortable beds The bad: - Tipping required to supplement underpaid staff - Sloppy construction and maintenance leading to minor annoyances The mediocre: - the food. None of the restaurants serve much better than mediocre food. - The drinks. Low quality sugar bombs. Even for NA options. We drank water. Read less

Employees make this resort!

Nov 21, 2024 Shouldbeatravelagent

My husband and I visited Secrets St. James 11/12-11/19. This was my second visit in just over a year. We used Club Mobay & quickly proceeded through entry at the airport. Starting off your visit with their rum punch is a must! Carribean World transfers were professional and friendly once again. Prior to arriving at Secrets St. James we were told there would be workers staged by the gate. They walked off the job in hopes a strike would bring attention & change to their low wages. Lots of people were leaving the resort due to this situation. In spite of the chaos, we were greeted enthusiastically and welcomed home by Jamaal & Sherman. I remembered them from my last visit as super kind and so helpful. We tried to check in upon arriving, but we were turned away several times. At one point, we were told they might not be honoring any reservations. We finally got a room at 9pm. We later spoke with Nordia (front desk supervisor) about all of our concerns and frustrations. She listened & truly seemed empathetic. She gave us several generous perks to apologize for our inconveniences. She is a huge asset to the hotel. We also were impressed by Geniveve, the Carribean World representative that was on site. She was very determined to improve our stay and she was very helpful. Housekeeping seemed extremely affected by the strike. Our room was only serviced 2 days out the 8 we stayed. Towels were at a premium everyday for the room and at the pools. We are not pool people but they are large and are kept clean. Many people were disappointed with the Bali beds taking up so much chair space & costing extra. The best bartender at the pools was Cruze! He makes everything fun & his drinks are delicious. The variety of outdoor alcohol was extremely limited this visit. The lobby bar needs to be upgraded. It’s a dreary space no one wants to gather in. Not up to usual Secrets standards at all. The bartenders in there were not friendly nor were they knowledgeable. The buffet seemed to be scaled way back. There was not as many options as in the past. There were lots of empty items and it just was not aestheticly pleasing. We love the Cocoa Cafe for breakfast & 24/7 stops. Lots of specialty coffee & tea options. The pastries, sandwiches, fruit, & icecream were delicious! Get the Grapenuts icecream! Lunches at the Barefoot Grill (jerk chicken, patties, & pizza) Oceana, and Seaside grill were all tasty! The beaches were all clean, but need more chairs. We visited the Piano Bar every evening. Dr. Phil, Wilton, Colin, and Trevor do an excellent job of serving drinks and offering the best experience. Its location by the mountains/ water is really stunning. Dinners had longer wait times than last year. Trevoy @ Himitsu made our meal fun. Francheco @ Blue Mountain was a top notch server too. I would recommend and hope that Hyatt take a look at their employees and pay them a livable wage. Clients aren’t going to support hotels that don’t value their staff. The people are a large part of why I returned here. Read less

Amazing staff

Nov 21, 2024 Sally S

Great services. The local workers are so great. All of them. Shout outs to those we loved talking with. Sashy and freestyle with the entertainment. Kurtis in the hotel lobby bar. And at breathless Andrene (hostess) and Orane from the alttude rooftop bar.

Entertained

Nov 20, 2024 Odyssey24911427149

The staff was extremely friendly and fun. Imani was super fun and knew how to keep the party going wherever he was. Imani was the party!! I look forward to visiting again just to see him in his element. Although housekeeping wasn’t great. The entertainment was superb.

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