An oasis of peace and calm, the Shoreline Hotel is contemporary in design with a warm and welcoming atmosphere. Conveniently located, everything is within walking distance or hire a car if you want to explore further afield. Rooms are spacious and come complete with a balcony on which to enjoy morning coffee or pre-dinner drinks. There are restaurants all around you but Cha Cha Cha 2 is a must-visit, serving delicious Mexican cuisine accompanied by an ice-cold margarita or two! There’s a rooftop pool for some serious sunbathing but the beach is just a stroll away with loungers in shady spots and an exciting array of water sports. Comfortable as well as welcoming, the Shoreline Hotel Waikiki is ideal for those who really want to be in the heart of things.
Amenities
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to Beach
Where is it
2 blocks from Waikiki Beach and a block from bustling Kalakaua Avenue.
Hotel information
135 rooms and suites. All with air-conditioning, balcony, satellite TV with pay-per-view films, telephone, complimentary WiFi, mini-bar (most rooms), tea/coffee maker, iPod docking station, safe, hairdryer, iron and board. Standard city view rooms with 1 queen bed, sleeping maximum 2 adults.
Double Partial Ocean View Rooms are larger and have side views of the Pacific Ocean, 1 double bed and sofa bed, sleeping maximum 2 adults.
Cha Cha Cha 2 Restaurant (Mexican cuisine), complimentary tea and coffee in the lobby. Rooftop swimming pool. Fitness centre. Complimentary beach towel rental. Limited room service*. Complimentary WiFi throughout. Free daily newspaper. Laundry/dry-cleaning service*. Secure underground valet parking $30 plus tax per night (payable locally, subject to change).
This hotel has a resort fee of $30 plus tax per room, per day (payable locally, subject to change). This is for rooms that do NOT mention the resort fee is included in the room name.
Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
*Denotes local charge.
Based on 2771 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1418)
Very good (914)
Average (284)
Poor (88)
Terrible (67)
Fine minus Julia at the front desk
Oct 30, 2024Emily S
Julia made no eye contact with me when I asked for help with the internet, as I wasn’t able to connect. She told me there was nothing else she could do because it was “my” problem. Damien was a superstar and the one employee that showed me where the complimentary beach chairs, floats, soda, and ice machine were. He went out of his way to make my…
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Julia made no eye contact with me when I asked for help with the internet, as I wasn’t able to connect. She told me there was nothing else she could do because it was “my” problem. Damien was a superstar and the one employee that showed me where the complimentary beach chairs, floats, soda, and ice machine were. He went out of his way to make my trip comfortable. Julia was miserable.
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Eh but people will still book anyways
Aug 18, 2024Alexandria A
Checked in on Wednesday. This hotel claims to be a 4 start hotel, but I’d say it’s more like 2.5-3. We arrived early due to our flight landing early. No rooms available yet for early check in. I asked the girl in the front who worked this Wednesday around noon to give me a call when the room is ready and she’s like okay we will. I called 40…
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Checked in on Wednesday. This hotel claims to be a 4 start hotel, but I’d say it’s more like 2.5-3. We arrived early due to our flight landing early. No rooms available yet for early check in. I asked the girl in the front who worked this Wednesday around noon to give me a call when the room is ready and she’s like okay we will. I called 40 minutes later and a man answered and stated for us to come back. Where is the girl that’s suppose to give me a call when our room is ready? I don’t want to have to do her job for her. If I didn’t give a call, we wouldn’t have been in our room earlier! Mind you, a lot of us tourist coming are tired and want to settle in as soon as we can
When we arrived, the roof top pool was closed. We still got charged the full resort fees, and I felt like they shouldn’t have charged us the full resort fees. We wanted to use the pool and check out the roof top. Money hungry businesses. At least compensate us for something for this like one night free parking or partial resort fee charge. They gave us 3 $5 vouchers for the restaurant next door, and the girl who gave it to us stated we could use it on ANY drinks and food. Went there to get some alcohol, and stated they don’t accept it for alcohol
The carpet in the hall and in our bedroom was filthy. Needed vacuuming and deep shampooing. We ended up using slippers cause we felt gross being barefoot in our room. Oh, and if your room is next to the elevator, make sure you request a different spot. That damn elevator was so damn loud every single time someone used it and kept me awake as I’m a light sleeper.
Front desk service was not the best expect the man that was in the front. The girls didn’t seem like they wanted to be there lol. I get it, you’re probably sick of tourists but that doesn’t give you the right to give mediocre service. You go traveling, and do you want that type of service? Especially for something you’re paying for?
The only thing that stood out to me in this hotel was the lobby at night. It’s cute
I wouldn’t stay here again when I come back. Other hotels will give me better experience, but I’m sure other people are fine with just this hotel
I see that the manager replies to reviews stating about the service, but seems like there’s nothing being done. They probably just reply to show they’re going to “do soemthing” about it. Either way, they’re still going to get business
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Ideal
Jul 17, 2024Alan SSydney, Australia
Very welcoming and friendly staff, room was a good size and comfortably, great that it had a kettle. Location central to everything. Just one small problem, every night a live band plays at the pub on the corner until at least 10pm. Can be a little loud and annoying (especially if the band playing in ordinarily). But still a great hotel and…
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Very welcoming and friendly staff, room was a good size and comfortably, great that it had a kettle. Location central to everything. Just one small problem, every night a live band plays at the pub on the corner until at least 10pm. Can be a little loud and annoying (especially if the band playing in ordinarily). But still a great hotel and somewhere I’d stay again.
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Terrible
May 27, 2024georgiadude1111111Eufaula, Alabama
Damien, the valet supervisor, treated me like absolute garbage. Immediately ruined my experience before I even settled into my room. He seems to think "Aloha" means "go jump off a cliff"...thanks for ruining my vacation Damien!!!!!!!!!!!
My worst hotel stay ever. The high saturated instagrammable photos don't hide shoddy rooms and worse service
Apr 10, 2024Vivienne Z
This hotel is not a real 4-star, as many noted. Just look at the pictures. Room's are shoddily constructed, with paper-thin walls and doors huge gaps. You can hear everything through the gaps - 2am partiers and 6am families going for water sports. The amenities are dismal— The furniture is worse than what you can find in a junkyard sale. The TV is…
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This hotel is not a real 4-star, as many noted. Just look at the pictures. Room's are shoddily constructed, with paper-thin walls and doors huge gaps. You can hear everything through the gaps - 2am partiers and 6am families going for water sports. The amenities are dismal— The furniture is worse than what you can find in a junkyard sale. The TV is like 10 years+ old and smaller than a computer monitor, hanging on the side wall to the left of the bed (I don't know how you watch it). The tiny fridge was loud and dripping water. They use shampoo for the conditioner (even 3-star doesn't do this). There is only fluorescent light in the room, and blinking lights everywhere that you can't turn off when going to sleep. Btw I don't know who they serve, but they fear that you'd steal solo cups for drinking water (see photo! smh!). There is cost-cutting at every detail. Just by painting the garbage furniture gaudy colors doesn't translate to style. For travelers who care about their lodging, it's painful being there.
Security is nonexistent. The elevator doesn’t control floor access and the lobby is not secured at night. I feel anyone could walk straight into my room, especially with the shoddy doors.
The worst is the service. Arriving early, I was forced to wait from 9am to 3pm in the lobby like a vagrant. Their checkout time is 11am. Any 4-star would know how to prioritize cleaning to allow ONE earlier check-ins. I have reasons to believe that they were deliberate in this. Also, like another reviewer noted, when I requested a room change due to noise, I was told to pack up and check out first. Why can't I just move to the other room directly? Who made this nonsense policy?
The hotel also overcharged me significantly. On arrival, I found out that my booking was $400 more than another platform. I asked them to honor the market price. They refused. I said I could cancel and rebook. The receptionist with the sass (as many reviews have commented on) said, with a go F yourself tone, it's your decision to rebook, but we’re still charging you $190 for the first night "because we can." I still rebooked because that still saved me ~$200+, but maybe that's why they made me wait in the lobby "because they can."
They also nickel and dime you: $33+/day resort fee for a nonexistent resort (there is not even a gym, what resort!!). They also charged $47/night valet parking which they didn’t tell me until I already parked my car for a day. I don't have the energy to keep arguing with them.
Because it’s independently owned, Shoreline Waikiki probably thinks it can do whatever it wants with customers with no repercussions. It lacks professionalism, decency, and any semblance of value for money. A 2-star in the neighborhood is going for higher prices and now I know why. I will never stay at an independently owned hotel again. It's a shoddy airbnb run by greedy amateurs masking as an institution without the airbnb platform's protections. This is my worst ever experience with hotels. I will fight every charge with my credit card company. Save yourself the hassle and seek accommodations elsewhere.
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Fine minus Julia at the front desk
