Sunset Vistas Beachfront Suites

We just returned from a week at Sunset Vistas. This was our 2nd year staying here in a gulf view suite. I called and asked to stay in the same unit as last and to have a travel crib placed in the room. At checkin- given a room on the south side (not what I requested) and no travel crib. The furniture was filthy, worn and stained. Broken tile, broken fixtures and cabinets falling apart. We did our best to look beyond the physical condition of the room but after doing laundry in the in unit machines and having black streaks and some items with small tears- I was livid. 3 out of the 5 elevators were out of service and the remaining 2 were excessively hot and smelled- flooring in one was noticeably in need of repair. The pool is large but not once did we see anyone skimming the pool ( prior year the pool was serviced almost daily before opening) and the water had a continuous mix of bugs, debris, and sunscreen floating on the surface by the stairs. We could scratch the “film” off the tile pool surround at the water line with our fingers. Very disappointed this time around and will not be returning to this “resort”. Read less

The place must be under new management. No one cares anymore. Been going here for the past 3 years the first two were great. Came back for a wedding. Ours and 3 other rooms were rented under our recommendations. Couldn’t check in till almost 5pm. Cleaning was reason for late check in. Got to the room and it was not cleaned at all. Garbage and dirt on floor bathrooms were filthy. Bed sheets had hair and bodily fluid on them. Curtains have large blood spot on them. Extra large toenail found in washing machine. Couches and chairs so filth stained with grease no one in my party would sit anywhere but on corner of bed. The front desk person even agreed our situation was “mortifying “. Front desk manager goes out of her way to bother you to “touch base” but fails to provide any kind of service besides saying she is touching base. After 2 days of explaining the room was unsatisfactory living conditions we were told we would be moved but need to be out by 11am we explained we could not because of the food we purchased for the week. That information was not relayed to cleaning staff who knocks on door every ten minutes. After about the 5th time another worker knocked on door again and said the other cleaning person was upset because hotel was yelling at them for not cleaning room we were still in. This experience was beyond horrible and the management doesn’t seem to care. Tons of tons of beautiful hotels and places to stay all over this area. Do yourself and favor and go to one that still cares about its customers. I’m still waiting to hear from front desk manager and have a call to general manager neither are responding. So when you see the reply’s here just know they are only trying to look good online. Read less

This place is horrible. The room we stayed in was absolutely disgusting. As soon as we walked in there were crumbs all over the floor which tells me housekeeping didn’t touch this room before they handed us the keys. The baseboards were packed with dirt and dust in every room. The cooking utensils were sticky and dusty with left over food dried up in them. The top of the stove had food still stuck on it. The bed sheets WERE NOT CHANGED!!! There were make up stains on the pillow case. We went through hell trying to tell these people how unacceptable and gross the room was and all they claimed they could do was compensate 50 to 75 dollars off for each night we were there when we paid 2000 for the two rooms for 3 whole nights. Each person we talked to said something totally different from the last and they had no desire to actually look around to see what that the room was filthy. The head admin lady came to the room to speak with us regarding the situation and the whole time she stood at the door with her hands crossed. She did not one time ask to look around just to see why we were so upset. This place needs to be renovated and deep cleaned. I have seen motels in better condition than this so called “resort”. I will say some of the rooms are nicer and clean due to some of the units being privately owned but unfortunately we were not lucky enough to be in one of them. Do not waste your money on this place. The view of the beach is unmatched but sadly the room we had did not match the outside view. If I could rate this place a 0 out of 10 I wouldn’t hesitate. Read less