A Curio Collection by Hilton resort, The Reach effortlessly combines the feel of a Mediterranean resort with a more romantic, intimate setting. Boasting its own natural beach — the only one on the island — it is chic in atmosphere and super relaxing. Get ready to don your snorkel and mask and explore a world beneath the waves. Duval Street is just 1 block away, with its cool bars, restaurants and shops, as well as lively nightlife which rocks into the early hours. Your room or suite is a home-from-home, but more than that, you’ve got your own balcony too. So you can put your feet up, and enjoy those balmy Floridian sunrises and sunsets.
Amenities
Yoga
Families
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Swimming Pool
Valet parking
Beachfront location
Where is it
On the only natural beach in Key West, in the heart of Old Town and close to Duval Street. Driving time from Miami International Airport: 3 hours 30 minutes.
Hotel information
Nautically inspired rooms and sweets in 1 building on 5 floors, with lifts. All with private balconies, air-conditioning, LCD flat screen TV, iPod docking station, telephone, mini-fridge, Keurig® coffee maker, safe, iron and ironing board, bathrobes, and hairdryer.
Resort View Rooms are 275 sq ft with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Key West View Rooms are 275 sq ft and have views of the historic Old Town, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Ocean View Rooms are 275 sq ft and have views of the Atlantic, with 1 king-size bed, sleeping maximum 2 people.
Key West Studio Suites are 450 sq ft and have views of the Old Town, with a sitting area, dining table, 1 king-size bed and sofa bed, sleeping maximum 4 people.
Resort View Studio Suites are as above, but with views of the grounds.
Ocean View Studio Suites are as above, but with views of the sea.
Resort View Suites are 575 sq ft and have a spacious balcony, a separate living room, views of the grounds, 1 king-size bed and sofa bed, sleeping maximum 4 people.
Ocean View Suites are as above, but with views of the sea.
Valet parking $45 plus tax, per day (payable locally, subject to change).
Four Marlins (oceanfront dining, open for breakfast, lunch, dinner, and weekend brunch with live music). Four Marlins Beach Patio Bar. Grab and go food available at the Sand & Sea Gift Shop. Room service*. Guests also have access to a range of restaurants and bars at sister property, Casa Marina.
Heated outdoor swimming pool. The only private, natural-sand beach in Key West. Pool cabanas*. Fitness centre. Bocce ball. Giant jenga and chess. Spa al Maré* (located at Casa Marina Resort & Beach Club). Bicycle rentals*. Water sports*. Catamaran cruises and jet-ski tours*. Access to facilities at Casa Marina Resort & Beach Club including two oceanfront pools and an 18-hole golf course*.
Concierge. Complimentary WiFi. Gift shop.
This hotel has a resort fee of $45 plus tax per room, per day (payable locally, subject to change).
Resort fee includes use of the following amenities - WiFi access - Poolside concierge services - Activities including life-sized chess and bocce ball - Beach chairs, umbrellas and hammocks - Chilled fruit-infused spring water - Pool hydration stations - Access to both Casa Marina and the Reach Resort amenities and reciprocal resort charging privileges. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
* Denotes local charge.
Based on 629 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (293)
Very good (87)
Average (91)
Poor (63)
Terrible (96)
Another amazing visit to The Reach!
Nov 13, 2024thefarmingtonhillSylvania, Ohio
Always an amazing stay at The Reach! From check in to check out, every employee at this hotel wants you to enjoy your visit! Gladys at the front desk, to Stephanie and Lillie at the pool, Kim, Mike and Constantine in the bar/restaurant…all making sure we are happy! The property is beautiful and the beach is cleaned daily.
They have recently…
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Always an amazing stay at The Reach! From check in to check out, every employee at this hotel wants you to enjoy your visit! Gladys at the front desk, to Stephanie and Lillie at the pool, Kim, Mike and Constantine in the bar/restaurant…all making sure we are happy! The property is beautiful and the beach is cleaned daily.
They have recently renovated their elevators, which are modern and beautiful!
Can’t wait to return in March!
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This our Go-To spot in Key West! (Should be yours too)
Nov 11, 2024Rob S
We’ve stayed at this property numerous times and it’s running better than ever. The current staff is much friendlier and more efficient than in years past. Willow at the front desk was super friendly and accommodating. Lilly and Stephanie were amazing and made sure we were hydrated and nourished while visiting the pool. We enjoyed the daily…
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We’ve stayed at this property numerous times and it’s running better than ever. The current staff is much friendlier and more efficient than in years past. Willow at the front desk was super friendly and accommodating. Lilly and Stephanie were amazing and made sure we were hydrated and nourished while visiting the pool. We enjoyed the daily live entertainment on the patio!
The location is perfect , and is a short walk to the southernmost point and Duval street
Unfortunately the air conditioner in our room (4-411). Was a little inadequate and our room was a tolerable 74° all week
Other than that, we had a great stay and highly recommend !
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Bad customer service, Eric!
Nov 1, 2024Donna C
Bought for our son and new wife for Honeymoon. Guaranteed on credit card. Hilton didn’t inform Us that the person checking in needed the credit card. As diamond members didn’t know .trid to resolve with the diamond desk, but Eric, the front desk wouldn’t budge. so our son had to pay for his own honeymoon! We really didn’t want them to know what…
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Bought for our son and new wife for Honeymoon. Guaranteed on credit card. Hilton didn’t inform Us that the person checking in needed the credit card. As diamond members didn’t know .trid to resolve with the diamond desk, but Eric, the front desk wouldn’t budge. so our son had to pay for his own honeymoon! We really didn’t want them to know what we spent! trying to resolve this.. we asked Eric( front desk) to send champagne up to room as a gesture and he refused. We have stayed At the reach many times, but I guess customer service does not count for diamond members. We will not return.!
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Extremely poor reception on arrival!
Oct 29, 2024kazntoneDurhamDurham, United Kingdom
This hotel was fabulously decorated with good facilities however, it could be do much more!
On arrival we were greeted by Annie who had a terrible attitude. After 12 hrs in transit to get there from Washington, we arrived to find they couldn’t see our booking confirmation on their system but gad ultimately given our room away so someone else.…
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This hotel was fabulously decorated with good facilities however, it could be do much more!
On arrival we were greeted by Annie who had a terrible attitude. After 12 hrs in transit to get there from Washington, we arrived to find they couldn’t see our booking confirmation on their system but gad ultimately given our room away so someone else. Annie completely lacked empathy until it became apparent the hotel was to blame. 3hrs after arrival, we were eventually allocated another room.
Please beware of resort fees! We weren’t advised if these upon booking. The bill at the end of 7 nights equated to around £60 a night. Extortionate!
Also, if you use their valet service & park the car for the week, thus us going to cost around £50 a night!
Be warned!
Would I stay there again! Definitely not.
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DIRTY, RUDE, and FALLING APART
Oct 26, 2024Faith T
This is the absolute worst Hilton property.
DIRTY, RUDE, and FALLING APART
First-check in we were offered no information about property details, amenities, dining options, or other details.
First room on the first night was dirty and falling apart. Took a shower and the shower leaked everywhere had to take all of our clean towels to wipe up the…
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This is the absolute worst Hilton property.
DIRTY, RUDE, and FALLING APART
First-check in we were offered no information about property details, amenities, dining options, or other details.
First room on the first night was dirty and falling apart. Took a shower and the shower leaked everywhere had to take all of our clean towels to wipe up the water on the floor. Toilet ran constantly, and the door handle on the shower was falling off.
Tried to tell the front desk and they wanted to move us. Being as if we were staying for 6 days we were hesitant as we had already unpacked but we decided to make the move.
Next room was no better and was extremely dirty. The stand up showers floor was dry rotted and cracked and falling through, the dust on the doors, mirrors, fans, ledges were so thick it was disgusting, the floors were stained and not cleaned. We went to change our sheets and the sheets that were brought had stains all over them and when we pulled the fitted sheet off the mattress cover had pee stains all over it. We asked a manager to come up and there was no one available and the front desk attendant ask us to bring the mattress cover down to the lobby in front of everyone which was very embarrassing. We asked for a manager to come after that and no one came we also asked for them to come make our bed with clean sheets and no one came for 6 hours and we had to go back down and ask again. We had to call Hilton to get a manager to come up which took another day. When the manager came up who was named Geffroe he even stated the room was unacceptable and that the shower was unsafe. He offered a cabana at the sister property that we did not want and then only offered a $300 credit and told us we had to move again for the second time. So we spent time repacking our stuff to move to a room with maintenance issues again. We called Hilton again with no help and the hotel sent maintenance up and he was in our room for 45 minutes and we had to ask him to leave so we could get ready for dinner.
We decided to extend our stay and called Geffroe because he had stated that he wanted to make our stay correct and ask him to extended he told us that it would be and additional $900 per night and resort fees and we had to move rooms due to Fantasy Fest going on and that was there rates.
Instead of fixing an awful stay they were more worried about making money and I hope if anyone reads this to reconsider using this Hilton as it is not worth your money and we spent more time dealing with issues and moving than enjoying our vacation.
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Another amazing visit to The Reach!
