Wailea Beach Resort - Marriott Maui

This is, hands down, the best resort in Wailea. My wife and I come here almost every year and haven't been disappointed. They treat you like royalty, and if you come often enough, the staff remembers you and makes you feel at home. Our most recent stay was for 6 nights. We enjoyed ourselves tremendously, especially the new Olakino wellness pool - we loved it so much, we booked it twice. Our room was nicely updated and modernized, with a great ocean view. Food was great as always, and the new (to us) Andiamo pizza truck was surprisingly great. Overall, just an incredible experience. This is our favorite spot to vacation - the best pool situation in Wailea, walking distance of The Shops, close to the beach, and impeccable service. We can't wait to come back next year. Read less

My family and I recently spent a weekend at this hotel. A kind gentleman by the name of Harmon tried to escort our family to our rooms. Shortly after entering the elevator, the elevator stopped. The employee promptly called his manager to let them know we were stuck in the elevator. We were stuck for over an hr. We kept receiving inconsistent updates that the technician was 10-15 minutes away. After 45 minutes, we asked the manager to call the Fire Department. Per Marriott policy, the Fire Dept needed to be called after 15 minutes. The Fire Dept was never contacted. My mother who has a cardiac history and other family members with asthma were among us. The technician said we were over capacity, which means my family and I would have to have exceeded more than 2500 lbs! There was no way! Also, the elevator did not alarm, the doors shut, and it moved down with the “over capacity.” The hotel comped our dinner that night and gave us 2 cabanas by the pool to enjoy. After the incident, the front desk manager by the name of Leslie Labao told us that she understood that we wanted to speak with the general manager, but since we were on the family/friends rate, the hotel compensation was enough. The audacity to pass that type of judgement. We wanted to speak with the general manager because first Leslie Labao mentioned we would be able to speak to him after we got off the elevators and second we wanted to discuss the safety measures. How much compensation is enough when people’s lives are involved? My family and I would give all of their “enough compensation” to not have experienced that. And I found a cockroach in my room. Don’t get me wrong, the location is perfect. The grounds are beautiful. The hotel prides themselves on having a 30 ft slide. But pools are not the best. The service at Humble Kitchen was great. But if it weren’t for the “enough compensation,” I would not spend the money. It’s overpriced for burnt steak. Read less

My wife and I came to Maui for our Wedding and Honeymoon. I booked this hotel 3 months in advance based on the photos from the website. The rooms were NOT as depicted. We stayed in the Sundeck Garden Oasis Suite and were highly disappointed. The bathrooms were outdated. We booked this room because the pictures showed a step-in shower, but our room did not have that. I had hip surgery a few years ago and I had to painfully struggle to get in and out of the tub, so I had to resort to washing up in the sink. Where were the ADA accommodations? There were none. I was informed the room with the walk-in tub was reserved for “showings” why do you care more about future guest than your current guest. Additionally, do not book the Sundeck Garden Oasis Suite if you are looking for privacy. When using the outdoor Lanai, guests can see down on you from the upstairs, so this rendered the entire Lanai useless. Our next issue was the couch smelled of body excrement, the couch had to be removed and was brought back two days later. Our last issue was bugs crawled into the room at night because of a gaping hole under the front door. The manager offered to comp our Resort Fees but this hardly seems like a good compromise given my horrible experience, the fact we still paid five-thousand dollars for 6 uncomfortable nights and having to take bird baths in the sink. I could not wait to leave. Read less

This was my second time visiting the Wailea Beach Resort and I was excited to share this resort with my partner for our 3rd Anniversary. Unfortunately, there were too many issues. I won’t be returning this property again. I also will not be recommending to friends or family either. I booked my stay through Costco Travel and booked a premium ocean view room with a request for a king bed. A outreach agent sent an email about 3 weeks in advance confirming “you have secured a Premium Ocean, 1 King, Balcony”and offered upgrade options. I was happy to learn my request for a king was confirmed. The outreach specialist was kind when I declined upgrading and helped arrange a microwave for our room. One of the main reasons I booked this hotel was I wanted to spend my time at the Serenity Pool and booked a cabana for our first full day there which was a Sunday. I received a call a little less than a week prior that they were cancelling my cabana due to a performance. While I was pretty disappointed because I had every day of our trip planned, the person who called me over the phone was not sympathetic at all. It was pretty frustrating that the performance which started at 4pm meant the cabana wasn’t available for the entire day. She seemed more annoyed than anything by my concerns but did offer me a partial refund of the cabana and moved me to a Tuesday instead. Check in was fine. I went to the front desk when we received a text with our room number as when I used the app to find it, it navigated me to a room I couldn’t imagine being considered a “premium ocean view”. It was in the main tower at the back near the bell stand and looked to not be facing the water. When I went to the front desk to inquire, she said there is a view and you have 2 queen beds. I told her I booked a king, and she told me as a Costco guest I wasn’t guaranteed and really emphasized that is what happens when you book with Costco. I definitely received the impression that I was not as valued of a guest since I booked that way. While looking through my emails for the email I received from the outreach agent confirming me, I tried to see if I could move any way to a different category of room to receive a king. She said I could downgrade to lose my view and receive $40 back per night or have a king for 2/5 nights of my stay. At this point I was able to locate the email with the confirmation of my room and asked for a manager. The manager came out, shook my hand, said we are working on it, and walked away. I literally had to ask her as she was walking away where she would like me to wait since she was uninterested in talking to me. After a few more minutes they “found me a room”. At this point, I felt like the hotel had 2 strikes for me and I hadn’t even made it to the room. But I was ready to start my vacation and enjoy the rest of my week. There was a nice public area housekeeper who helped us find our room since it was on the opposite of the resort(which I didn’t mind, I just wanted to see the ocean with a king bed). The room and the view were lovely and I was hoping all the issues were behind us. The next day was Sunday. I went for a walk to the property next door and my partner ran into the next problem. He left the room to get a Starbucks and go to front desk to ask for a new wristband because the one he was given wouldn’t clasp and was broken. Upon return to the room, the door wouldn’t open and it wasn’t working. He went back to the front, again, and was frustrated as we were on the opposite side of the resort and it was a 10 min walk each way. They tried coding his wristband again and sent engineering “just in case”. Good thing they sent them as he still couldn’t get in and engineering had to replace the door unit. By the end of this he did receive 2 vouchers for mai tais, but his journey took about 30 mins and his Starbucks iced coffee had no ice left and the yogurt had become warm by the time he could eat it. Monday at 9am with no at time of booking warning, no email warning, no notice at checkin, and no letter or call, LOUD construction started at the resort. I went to the serenity pool and all you could hear was banging. I then went back to my room and there were men installing new light fixtures in the hallway ceiling. You couldn’t escape the noise. I called that evening to ask if construction would be happening again the next day as I had my cabana reservation and the agent I spoke to said they “weren’t sure but would call me if there was”. By the next morning I had not heard from anyone but I called to check in “just in case” before heading to the pool. They confirmed construction would be from 9-5 again today, and yes, it would be disruptive. I was at a complete loss at this point, not only was my original reservation made cancelled, but then I was moved without notice to a day with the opposite of “serenity”….. drilling and construction. The lady was apologetic and offered to cancel and refund my cabana and send me to the Olakino pool complimentary instead which I appreciated. She said I would still get a $50 F&B credit that was with my cabana originally and that no noise would be heard at that pool from construction. I was really grateful and thought this was an appropriate solution but like everything else, it was not as promised. When I went to the pool, the first thing that happened is I went to the infinity edge, looked out, and was greeted with the sight of workers carting furniture out of the building next to the pool across plywood on loud carts. Unbelievable. While I enjoyed the rest of the experience at Olakino and the noise was definitely less than that at the serenity, I just couldn’t fully unwind watching furniture movers most of the day. My final interaction at the resort was reviewing the bill to find they didn’t apply the extra $50 credit from the pool day the person said I would get. I showed the text message to the front desk agent for her to believe me and verify the number was actually a managers. Again, after a 5 night stay that I had waited months for, I was left extremely disappointed. I visit Maui 1-2 times a year and I will most definitely not be returning to the Wailea Beach Resort. Read less