Not worth it
Jul 13, 2024 Crissy C
Cons:
-They gave us a room directly next to the incredibly loud elevators. Every time someone went up and down the elevator we heard it in our room waking us up from our sleep. When asked to change they told us to come down at 8 am to request another room and no one was at the desk. Their customer service needs a tremendous amount of work. There…
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Cons:
-They gave us a room directly next to the incredibly loud elevators. Every time someone went up and down the elevator we heard it in our room waking us up from our sleep. When asked to change they told us to come down at 8 am to request another room and no one was at the desk. Their customer service needs a tremendous amount of work. There was no acknowledgment that this was an issue and was an issue for several other customers as well.
-There were never enough CLEAN towels. Several towels were stained.
-Rooms are incredibly dated.
- No ventilation in the room
- No towel hooks, body wash, hand soap, or water bottles in the room
- Dark hallways which were creepy at night
-No room service!
-Can't bring food into your room
- Restaurants were closed so we had to eat the same buffet food that did not change frequently.
-Not only are the elevators loud, they smell horrible!
-Low shower and sink water pressure
-"Island view" is a view of the parking lot, not the island!
Pros:
-Strong drinks! I guess they try to get you drunk so you don't realize all of the cons!
Overall, shocked that this is a four-star hotel. I won't be coming back!
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