Cromwell

The Cromwell has gone down quite a bit, It's really showing wear. Body dips in bed. Dirty room floors, toe nails and all. Moldy corners on windows and bathroom. Questionable white stains on furniture, I mean when in vegas I guess. Falling apart from water damage. Humid, and air doesnt work so well. Also, if you're looking for a quiet room, don't bother. I was stuck in room 819, it was horrible. Right next to the air conditioner units of the flamingo. Under the Drais nightclub, and with a mariachi band playing on the corner with a loud Tuba till 4am every night. But wouldnt matter if you upgraded anyways, not only was it not available (except for the penthouse) but they are doing nightly street construction on flamingo rd. Stayed May 29th-July 2nd. Read less

I am not even sure where to begin with this hotel. Lack of staff, everywhere. One person at check in and one person at EatWell, fixing food, making room service deliveries. Closing down to make said deliveries. While a “manager” oversees the cafe but is unable to help because of Union contracts. Then my mother in law calls me to tell me that they paid for a pet stay package. She is 75 years old with a 15 year old dog. She ask for a room close to the elevator and on the first floor. Nope. No pet stay was available (come again?). Instead they were put on the 8th floor and the furthest room from the elevator. Then we arrive. Checked in early online. Got to hotel and was told there was no king beds available. Wait, what? I booked a king room, so why are there no king beds available??? You pay for everything in the room. Coffee maker in the room, but no free coffee? The rooms were old and desperately need repair and my feet were black when walking barefoot on the floor. This is clearly a property that the Caesar Empire left to crumble. Read less

I have to say the hotel was a disappointment, largely because of the staff. On the plus side, I actually liked the King room better than I thought I would. The photos make it seem a little gaudier than it really is -- I loved the style of decor, sort of Victorian chic meets modern sensibilities. Outlets everywhere plus wireless phone charging, quiet and effective AC. Bed and seating were comfortable. Plus the room felt spacious. However, like others have said, there were many scuffs and broken straps etc. making it feel worn out as opposed to just vintage. The laminate flooring feels cheap, though I still prefer it to carpet. The view from the standard King is absolutely terrible. I was on the 8th floor and looking down to the covered parking area and some room that housed janitorial products. If I'd known that going in I would never have picked that kind of room. It was the ugliest view I have ever had in Vegas by a long shot. Here's where it gets worse. I asked no fewer than four times to change my room. The staff could not have cared less about trying to help me. If I'm asking that many times, make note of it and do what you can to help without my having to ask more. I also asked repeatedly to see one of the suites -- obviously it meant that I was thinking of booking one in the future, but that meant nothing to them. They just truly seemed to not care, short of offering me little bottles of water. Further, despite leaving my room while housekeeping staff were nearby and leaving the occupied card inside, my room was not refreshed. Also, their little onsite store had the most limited hours. It was closed by like 7pm and not open until maybe 10am. Finally, when it came time to leave, I couldn't pick up Lyft from the hotel -- I had to walk across the street and up a steep incline with all my luggage to the Horseshoe rideshare area. I probably would not go there again without checking Tripadvisor to see if people were having a better experience with service lately. Read less

I will start this off with this, I like Caesars, I have Diamond status with Caesars, I want to see Caesars excel, I want them to address their issues and be better. I will admit I had higher expectations for Cromwell than I have others and unfortunately it was a let down. Room was fine, not really bad but the plugs popping out of the light was pretty alarming. Shower was pretty good I will admit. Staff friendliness and property mainenence is where I felt let down. I would have been more happy with a just fine shower and better upkeep and staffing. Rewards desk was not pleasant, but that isn't really new, seems like all Caesars rewards desks need some customer service training. No laptop allowed at pool, security turned a nice lady away that wanted to work poolside. Let phones in though. Hate to tell them but phones now are mini computers, same components so that rule is a bit arbitrary, but fair enough. Had to get security wanded to go to the pool at 11:30 am in my swimming suit, that was a new one. Got to pool, not so friendly guy said as a hotel guest I couldn't use any umbrella and only certain seats on one side of the pool. There were no more than 20 people total at the entire pool complex so to me that seemed a bit ridiculous but again fair enough. More staff there then guests, frankly they needed them downstairs to work check in or rewards desk that was always understaffed. If I stay in the future (unlikely) I would use one of the other pools at Caesars Palace or Flamingo, the Cromwell pool is not really for the Cromwell apparently, even at 11:30 am on a Tuesday. Front desk was not great when I reported the wiring issue. First report, was told the host would reach out, nothing happened. Second report 5+ hours later there was a manager there and they did get a host to reach out who was fine, but basically told me you dont gamble enough at Caesars for us to care about you (paraphrased, but you get my gist here). Surprised me as I have Diamond status, but because I gambled a lot of that at Harrahs Southern California the didn't really care in Vegas apparently. Fair enough, good to know that, wish it was disclosed clearly by Caesars though. I will say my host at Harrahs Southern California tried to help but had no way to do so unfortunately. I did send pictures of the plugs popping out and exposed wiring to concierge and got a fairly canned response. I was kind of alarmed by how they kind of blew it off, exposed wiring and a metal base on the lamp is a pretty serious electric shock hazard. Guess I was just expecting more. I stay a lot at MGM properties and have stayed at Venetian, Wynn, Mirage, and next at Fountain Bleu and the few bad experiences have been addressed super well and above and beyond everywhere else. Even Caesars in other locations outside Vegas seem to be good or even great, but the Vegas properties just are not it. Pros: Access to 3 pools technically, location is mid strip, shower was good. Cons: Service, friendliness, ability to address issues, safety, maintenence. Would I stay again, probably not. I would put this on par with hotels like TI, Luxor, Excalibur, which is mid to low tier with high tier prices. Due to the pool situation I would put Excalibur and Luxor higher frankly. Where would I rank this at the Caesars properties I have stayed at: 1.) Harrahs SoCal (Great!!) 2.) Silver Legacy (liked it when I stayed there years ago, might be a little out if date, need to stay there again some time) 2.) Paris (Nice, pool is bit lackluster, my go to Caesars property in Vegas. Might be higher ranked as I haven't had issues there which led to staff interaction much). 3.) Planet Hollywood (Room was nice, didn't get to do much else) 4.) Horseshoe (Big rooms, chill hotel, pool on par with Paris, connected to Paris) 5.) El Dorado (Reno, was okay, bit run down, pool is ehhh). 6.) Cromwell (Room was okay needed maintenence, pool nice after you get through security and if you don't need shade, staff not great). As for property management rankings: 1.) MGM (Top notch service in my opinion) 2.) Venetian (front desk wasn't the best, slot manager was great) 3.) Fountaine Bleu (staying in a few weeks, good experiences so far, website needs a little work) 4.) Mirage (no real problems, ever, staff has always been pretty nice, only ranked low because it is going to be closed in a month) 5.) Caesars (just rude staff) 6.) Sahara (indifferent staff) Haven't dealt with Wynn, Cosmo, or TI enough to rank. Read less