Elara, a Hilton Grand Vacation Hotel-Center Strip

Not a fantastic experience. Upon checking in the registration agent was very rude and dismissive. She didn't even want to look up from the computer to make eye contact to answer our questions. We addressed it with the manager and he took care of our needs. The hotel and resort were beautiful. The rooms are amazing and the pool area was fantastic. Parking can be rather difficult. Sometimes you may have to go up two or three floors to find a parking space. Not really a problem but can be a little uncomfortable when it's 118° One thing I found very disturbing is to leave the hotel and enter the parking garage or the miracle Mile you have to walk through an area that's full of smokers. It's a very disgusting and nasty. Every time we came through to enter the hotel we had to hold our breath. It's kind of a mixture of cigarette smoke and marijuana smoke highly concentrated. Even though there are at least five signs that say no smoking, people just stand right next to the signs and smoke anyway. That right there is almost enough to cause me to never return. Even though it's a no smoking hotel, at times you can step off the elevator and just be slammed in the face with marijuana smoke. This morning it was so bad I could smell it inside my room. When I open the door to confirm that's what I was smelling, the hallway was so thick with smoke I couldn't breathe. I called the front desk and asked to speak to the manager. The agent told me she would contact security and have the manager call me. That was over 2 hours ago and I haven't heard from anyone yet. Kind of gives off the message that they don't really care about certain things around here. I could go on but I wont. All in all it was a lower-end mediocre experience. If you're into smoking weed I highly recommend this hotel. I have a lung problem which makes it a little difficult. I will probably choose another option next time. P.S. After not receiving a response from the manager, I went downstairs and asked to speak to the manager personally. She assured me that someone would be up to look into the problem immediately, and they would also contact me. Again, no contact. This kind of leads me to think that member services at this resort doesn’t exist at all. Even common courtesy like follow through could not happen. At this point, I would not recommend Alara to anyone. I guess like everyone else they want the money and then they’re done with you. Read less

Clean, modern, centrally located, access to the miracle mile shoppes. Decently equipped gym, elevator is fast and secure. Fully equipped Starbucks in the lobby. We were stranded in Las Vegas while away from our hometown Houston, TX. The management offered us an additional night free of charge while the aftermath of Hurricane Beryl was managed. The room itself had every possible amenity including hot tub and 100 ft projection screen and a full kitchen. Read less

Currently staying at Hilton Club Elara in Las Vegas was a mixed experience. On the positive side, the rooms are incredibly spacious and provide excellent views of the strip, which added a nice touch to our stay. The resort staff have been polite and prompt, and our cabana host, Zani, was particularly polite and always available. However, there were several disappointments that impacted our overall experience. First, the rooms did not have all the amenities described. We were expecting a convection oven but only had a microwave, which meant that the numerous meals we brought requiring an oven are now going to waste. The Elara offered to move us to a lower level with a view of the parking garage as compensation, but this was not a satisfactory solution. The cabanas also had issues. The misters didn't work, and this was not disclosed when we booked the cabana. Additionally, the chairs directly in front of the cabana are not reserved for cabana guests, so you have to get to the pool early if you want those chairs. Overall, while the staff and room views were highlights, the lack of described amenities and cabana issues significantly detracted from our stay. If there was 2.5 available I would have given that rating. Read less

Let me preface my review by saying that we stayed at Elara as a guest of an HGV owner, so we were not charged resort fees or parking fees. Check-in was quick and easy at 6pm, but checkout had a long line at 9am (we took advantage of express checkout as a result). The room was absolutely beautiful, very clean, and we had a great view of the Sphere, which was fun to watch, especially at night. We didn't use the pool, but it seemed small for the size of the hotel and was always packed - there also weren't very many umbrellas available (which is a must for me in the hot Nevada sun). Being connected to the Miracle Mile mall was convenient as there were several ABC stores where we could grab sandwiches and drinks/snacks for the room and several quick and inexpensive restaurants right there. Our room was a king suite, which included a full kitchen, living area, and projection TV (which was nice to use at night while relaxing in the evening). The A/C air flow seemed to be lacking in the bedroom area, unless we left the doors open to allow the cooler air to flow through the living area, bedroom, bathroom, and kitchen. Everything was otherwise quite comfortable. The hotel is a short walk away from some of the more popular hotels/casinos on the strip - took us about 15 minutes or so to walk to Casear's where we had dinner and show reservations. Parking was easy and all of the staff were wonderful. Read less

I’ve stayed here a few times and just finished up a couple nights. This property is fresh and clean with no casino. It’s central on the strip and a very pleasant getaway from the noise of Vegas without leaving the strip. I’m partial to Hilton as a lifetime diamond member. However, regardless of your hotel chain preference you would do well to check out this property. Read less