Holiday Inn New York City Times Square

I struggle writing this review after a three night stay. Were the review to be based on room only, which was smallish (great for 2) but comfortable bed and nicely appointed with terrific bathroom, the stars would have been five. With that said, inconsistency, though minor, in housekeeping was annoying. The elevators are on slow side and this should be factored into your plans. The room (22nd floor) and hallway were exceptionally quiet. But, the review is more overall. As others have noted (since 2018), the courtyard remains a pretty big issue for many….including us. The groups of quite a few people that gather there over much of the available seating have coolers, food and drink, weed, open bottles of alcohol etc. throughout day/evening. No idea where they come from or why they gather here. Even though we had no direct negative interactions, it was, nonetheless, of concern as potential for that to occur was very evident. Very. Management? This scenario is made all the more irksome in that a similar type hotel with almost identical courtyard on Eighth Ave. (a block or so from here) does not have this trouble. We passed it often during our stay…no one but seemingly guests on the seating. So, would we stay here again? The room, available rates and certainly location were all very positive. But, I am really not sure. Read less

Honestly, We chose this hotel for a stay over spot between our holiday flights. We stayed here both on the way to our holiday and coming back. Both times the entrance was filled with homeless people and congregations of people doing drugs. The area smelled like urin even though they will hose the area down. The service was minimal and the lobby is small and cramped. Summary- I got what I paid for. If you are looking for a cheap place this is it but just remember you get what you pay for. My recommendation is have one less drink at the restaurant and pay 30$ more and get so much more at the Marriott close by! Read less

My friends and I stayed at this hotel for 4 nights (5/25/24 - 5/29/24). On the morning of 5/28, I was about to grab a can of orange juice in the fridge located in the lobby at 0650, the receptionist yelled, "10 minutes," emphasizing I wasn't supposed to grab before 0700 which is the official time for their continental breakfast. I was shocked at her loud yelling. My friend who defended me with "what would be the difference if she just grabbed it now and in 10 min? It's not like she's getting 2 drinks!! You're being rude." I also said "My friends and I will be leaving in 5 minutes so we won't be able to grab the breakfast on the go." The female receptionist stayed quiet. The lady who placed the breads on the stand told us the breakfast starts at 0700. We let it go and went to have a seat the tables in the back waiting for the rest of the friends. Then 2 minutes late, a non-Asian male guest went past us with a yogurt in his hand, apparently taken from that same fridge. I asked if he got it from the continental breakfast and he confirmed it. I looked at the time on my phone and it was 0655. Interestingly, I had to speculate if it was because of our being Asian that I was not able to get the orange juice can whereas the non-Asian male could before 0700. What really is the policy about the breakfast time here? We paid for our stay!!!! Read less

Our stay at the hotel was only for a single night due to a layover before our next flight. The hotel's central location, within convenient walking distance to Times Square, was a key factor in our decision to book our stay there. Regrettably, our experience took a negative turn following the check-in process. My mother, who is 70 years old, experienced two incidents involving the elevator during our stay at the hotel. Initially, she was briefly stuck in the elevator with another guest, but the issue was resolved, and she reported it to the front desk. However, later that night, she became trapped in the elevator alone and had to be rescued by the fire department. This experience was distressing for her, as she suffers from claustrophobia. Subsequently, the elevator was taken out of service, and we had to manually descend 19 floors with our luggage to check out the following morning. Despite the severity of the situation, the front desk manager's response was lacking in empathy, offering only a nominal credit of $200 to which our stay was nearly $500 for the night. The area near the hotel entrance features several benches that have become a gathering spot for individuals under the influence of drugs. This environment poses safety concerns, and I would advise against walking through this area alone, particularly during early morning or evening hours. We encountered a group of individuals outside the hotel (mid day) who approached us aggressively and made threats. Despite our notification to the hotel staff, no action was taken to address this security concern. We were compelled to wait until the individuals departed before we could safely leave the premises. Although the hotel staff mentioned involving the police, no such intervention materialized. Overall, this was the most unsatisfactory experience we have ever encountered at a hotel. Read less

The hotel is in a great location and whilst rooms are small (for a family room x4 with luggage), it was clean, tidy and comfortable. Nothing was too much trouble for the staff who were amazing from reception and housekeeping to security. Extra towels, you got it (5mins and delivered), more cups, no problem! Security looked after our bags on the last day too. Yes, there are some unsavories out the front, not helped by the seating area (very few other buildings have this space in NYC!) which attracted them. Obvious drug taking going on but this is endemic of NYC sadly (notably different from when we last visited 5years ago) as all the streets smelt of weed. Can be daunting but with kids, head down and straight into the lobby. Thank you Holiday Inn Times Square 👍🏻 Read less