Hyatt Centric Times Square New York

Midtown, New York

Virgin rating

King High Floor City View
King High Floor Times Square View
King Bed With Terrace
A video preview image
King High Floor City View
King High Floor Times Square View
King Bed With Terrace

The hotel

In a city where it's all about location, nothing beats a stay in Manhattan's theatre district, moments from the most guidebook-worthy sights, shops, and dining. You can survey all that surrounds you from Bar 54. Fittingly named, it sits on the 54th floor of Hyatt Centric Times Square – making it the highest hotel rooftop lounge in the whole of NYC. It doesn't just give you magical Manhattan views though, it also delivers small plates, handcrafted cocktails, and unique seating in igloo-style bubbles. You can get a view on Manhattan from your guest room too, with its floor-to-ceiling windows sure to distract from the complimentary Wi-Fi. When you're not staring at or exploring the city, the hotel's also home to Times Square's only full-service spa.

Amenities

  • Bar
  • Internet Access
  • Laundry Service
  • Restaurant
  • Spa
  • Valet parking
  • Close to City Centre

Where is it

Just seconds from the buzz of Times Square and the surrounding Theater District, this hotel is set between Broadway and 6th Avenue. This puts you right by Rockefeller Center, Radio City Music Hall, and dining and shopping, and just a stroll from other popular attractions, like the Empire State Building, Carnegie Hall, 5th Avenue, and Central Park.

Hotel information

487 rooms and suites. All with floor-to-ceiling windows, TV with on-demand video, complimentary WiFi, alarm clock, fridge, Keurig coffeemaker with Starbucks® Coffee, safe, hairdryer, and iron and board, BeeKind® bath toiletries and rain shower. Standard Rooms with 1 king-size or 2 queen beds, sleeping maximum 2 adults or 4 adults. 


Please note: rooms that have 1 King Bed/1 Kg in the room name, only have 1 bed within the room. If a room is required with more than 1 bed and to prevent any additional charges locally, then please select a 2 Queen option at the time of booking.

City View Rooms have city views with 1 king-size or 2 queen-size beds, sleeping maximum 2 adults or 4 adults. 

King Room With Terrace has 1 king-size bed, sleeping maximum 2 adults.High Floor View Rooms have views of the city or Times Square, with 1 king-size bed or 2 queen beds, sleeping maximum 2 adults or 4 adults. 

Queen High Floor Oversized City View Rooms have city views with 2 queen beds, sleeping maximum 4 adults. 

King Suites have a separate lounge space featuring a sofa bed and seating area. With 1 king-size bed, sleeping maximum 2 adultsKing High Floor Skyline View Suites are located on the 40th floor and above and have views of the Chrysler Building. With 1 king-size bed, sleeping maximum 2 adults.King Times Square View Suites are located on the 44th floor and have a separate lounge, sofa bed and soaking tub. With 1 king-size bed, sleeping maximum 3 adults. 

King City View Terrace Suites are located on the 40th floor, have a terrace, separate lounge, and soaking tub. With 1 king-size bed, sleeping maximum 2 adults. 

Times Square Presidential Terrace Suite is located on the 40th floor and has separate lounge and sofa bed, sleeping maximum 3 adults. 


Please note: rooms that have 1 King Bed/1 Kg in the room name, only have 1 bed within the room. If a room is required with more than 1 bed and to prevent any additional charges locally, then please select a 2 Queen option at the time of booking.

Bar 54 (small plates menu and handcrafted cocktails, city’s highest hotel rooftop lounge). Grubhub* (food, drink, and essentials delivered to your room). In-room breakfast 6am-12pm.

Fitness centre

Complimentary WiFi. Concierge Service. Laundry service* (same day). Valet parking approx $65 a day (payable locally, subject to change).

The hotel has a destination Fee of $35 payable locally, per room per night​ (fee subject to change).

Fee includes: 20% off any Spa and Fitness Services at Exhale Central Park South. (Discount limited to 1 treatment per day) - 20% off Standard Admission and 10% off Priority Admission at One World Observatory (for 2 guests) - $10.00 off In-house Laundry service - $15.00 Off Valet Parking Per day - 15% off any full price Circle Line Sightseeing cruise - Free Local, Long Distance and International Phone Calls - 10% off  at Pure Green Cold Pressed Juice discount - Daily 10:30 AM View From the Roof with Photo Keepsake. (Inclusions are subject to availability and change). 

*Denotes local charge

Please note: One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4495)
  • Very good (1736)
  • Average (489)
  • Poor (173)
  • Terrible (168)
Image of the Tripadvisor rating Perfect location for a quick tourist trip

Nov 20, 2024 Justyn P

Stayed here on a 5 day trip to the big apple. Perfect location for so many tourist spots and not a long walk to the stunning Central Park. Room is spacious and very clean. Would recommend. Do remember the city destination tax, around $40 a night.
Image of the Tripadvisor rating Amazing

Nov 19, 2024 Heather M Port Charlotte, Florida

All around amazing! Highly recommend and will be back again. Room was clean, staff went above and beyond. The location was on point and close to everything. We travel with 2 kids and it was perfect. Deffinately recommend for kids and make sure you go to the rooftop to see the view. It's amazing.
Image of the Tripadvisor rating Incorrect charges and terrible staff

Nov 18, 2024 GG2_0_2_34

If you look at the negative reviews, you'll notice a pattern - terrible reception staff and hidden/extra charges. This is very common at this Hotel and was also my experience. Upon checking out, I saw hundreds of dollars worth of incorrect charges, which I eventually resolved with the member of staff at reception. He then assured me that these… Read more
If you look at the negative reviews, you'll notice a pattern - terrible reception staff and hidden/extra charges. This is very common at this Hotel and was also my experience. Upon checking out, I saw hundreds of dollars worth of incorrect charges, which I eventually resolved with the member of staff at reception. He then assured me that these charges would be removed and confirmed this, with a printed invoice. When I got back home, I later found out that they had still charged me for some of these Incorrect costs, even though I was given written confirmation, stating the opposite! It's been almost 3 weeks and I still haven't had my money back! The e-mail communication is either non-existent, or very muddled. This communication is also a reflection of the verbal communication, that I received during my time at the hotel. On top of that, there was no warmth, no personal touch, they all seemed disinterested. I've been to a lot of different countries and stayed at a lot of top Hotels (including Hyatt ones). This is clearly an average hotel, masquerading as a top one. It is much too expensive for the sub-par service provided. I was actually celebrating a special birthday whilst there and opted for a more expensive room - nothing extra was given and there was not even any acknowledgement of the celebration. I do also have a World of Hyatt membership but, that didn't even seem worth mentioning at a place like this, especially with how rushed check-in is. If this is the premium experience they provide, then I dread to think what you're going to get if you pay less than I did! Make the smart decision and avoid this hotel, because paying extra money for extra hassle and poor service, doesn't make any sense. There are plenty of great hotels around the area and some slightly further out, which are much better value for money. I wish I had opted for one of those instead! P.S. The air con made a terrible rattling noise, the room was dusty, and the cleaning lady was extremely rude and unprofessional. Read less
Image of the Tripadvisor rating Great location but terrible bed.

Nov 15, 2024 mayparicci Bel Air, Maryland

The hotel had a wonderful location, within walking distance of many great places and restaurants. The employees were attentive, and the room service staff were exceptional. The rooms were clean and well-maintained. However, one of my biggest complaints was that the bed was extremely hard and uncomfortable, and the pillows were not adequate either.… Read more
The hotel had a wonderful location, within walking distance of many great places and restaurants. The employees were attentive, and the room service staff were exceptional. The rooms were clean and well-maintained. However, one of my biggest complaints was that the bed was extremely hard and uncomfortable, and the pillows were not adequate either. After exploring the area and returning to my room, having a bad night's rest was disappointing. Read less
Image of the Tripadvisor rating Highly recommend!!!! You will not be disappointed!

Nov 13, 2024 12jen15 Boston, Massachusetts

What an unbelievable stay we had at the Hyatt in Times Square with our two children. Every staff member we interacted with was so kind and friendly from the valet, front desk/check in, lobby security, and T45 Market. The check in process was so smooth and appreciated the online check in option. The room was exactly what I expected, if not… Read more
What an unbelievable stay we had at the Hyatt in Times Square with our two children. Every staff member we interacted with was so kind and friendly from the valet, front desk/check in, lobby security, and T45 Market. The check in process was so smooth and appreciated the online check in option. The room was exactly what I expected, if not better! It was extremely clean (shout out to house keeping!) and had a perfect amount of space with an unbelievable view. I would recommend the high floor, you won’t be disappointed! The elevator was quick and the extra security with tapping key card and monitoring the lobby was appreciated. We ate at the T45 market and it was amazing! The coffee was delicious and the breakfast we had was perfect! Loved that we could grab a quick bite in our hotel! The staff there was the BEST! This hotel is a close walk to everything you want to do yet far enough from the Times Square chaos. The area felt safe and the hotel staff went above and beyond to make that happen. Highly recommend this hotel and would definitely return! Read less