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The clue’s in the name — The Sanctuary Hotel is a haven in its own right. If you're on a couples city break, or a girls weekend away, this is a great option (particularly if you're a bit of a foodie!). From a sushi restaurant and rooftop cocktail bar, to richly detailed rooms, you’ll be spoilt for choice with where to spend some down-time. Make the most of the complimentary breakfast each morning, and be fully-fuelled to spend the day exploring the Big Apple. You’ll even have the hotel’s S.T.A.R concierge on hand for ‘Service Tailored to Any Request’, so you can (quite literally) make this your very own sanctuary.
Amenities
Bar
Internet Access
Laundry Service
Close to City Centre
Where is it
On West 47th Street, 2 blocks from Times Square and 5th Avenue where it meets Broadway. Theatres, the Rockefeller Centre, St Patricks Cathedral and Fifth Avenue Shops are all within walking distance. Transfer time from John F. Kennedy International Airport: 50 minutes.
Hotel information
113 compact rooms, all with air-conditioning, HD flat-screen TV, iHome stereo and docking station, safe, mini-bar*, hairdryer, bathrobes, and bathroom amenities.
Superior Queen Rooms are approximately 210-225 sq ft and feature either courtyard or city views, with 1 queen-size bed, sleeping maximum 2 adults.
Please note: some rooms may have restricted views of the courtyard or city.
Deluxe King Rooms are more spacious at 315-325 sq ft with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (rollaway bed is available for an additional fee).
Deluxe Double Double Rooms are as above, but with 2 double beds, sleeping maximum 4 people.
Virgin Holidays customers receive a waived facility fee with a value of $26 per day.
Complimentary daily continental breakfast which includes coffee, juice, cereal, yoghurt, fruit, and breakfast breads. Haven Rooftop Restaurant and Bar (open for brunch, lunch and dinner) with evening entertainment and cocktails. Sushi Lab Rooftop (open for lunch and dinner). Chemistry Room Restaurant (intimate dining experience with tasting menu, open for dinner). Sushi by Bou (modern sushi speakeasy bar, open for lunch and dinner). 2 lounge bars.
Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
Please note: Minimum check-in age is 21.
*Denotes local charge.
Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended
Based on 5066 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3179)
Very good (1343)
Average (362)
Poor (115)
Terrible (68)
Safe, clean, comfortable and very efficient!
Nov 3, 2024Kitty N
Hotel was clean, welcoming, and oh those beds were so comfortable! Sushi Restaurant was amazing, breakfast was good, but I would advise getting out and experiencing a diner breakfast, this was kind of a grab and go rather than an indulgent American experience, but good all the same! The staff could not have been more obliging, special mentions go…
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Hotel was clean, welcoming, and oh those beds were so comfortable! Sushi Restaurant was amazing, breakfast was good, but I would advise getting out and experiencing a diner breakfast, this was kind of a grab and go rather than an indulgent American experience, but good all the same! The staff could not have been more obliging, special mentions go to Jessica, Lina, Anan, Vichnet and Edna who llokied after us well and Edna who kept our room lovely even staying late one day to ensure we had the most comfort from our surroundings. I will 100% choose to stay here again, central, reliable, helpful and efficiently run, I had to have my pillows change, allergic to feathers, boom someone was there, w needed halp to figure out the safe, ping someone was there, and when we struggled to work out our A/C heating panel, we roorted at the desk, when we arrived back that evening all was sorted! Thank you all, we loved our visit and largely that was down to knowing we were comfortable, safe and mattered!
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Excellent location, friendly staff.....our second time staying there 😊
Nov 1, 2024Annabelle M
The rooms, although slightly on the small side, are more than adequate and comfortable, after all you're not going to NY to stay in a hotel room all the time!!!!
We stayed in a double double room this time, as we were traveling with my partners 17 year old daughter, and had a door separating the bathroom - our first experience at the Sanctuary in…
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The rooms, although slightly on the small side, are more than adequate and comfortable, after all you're not going to NY to stay in a hotel room all the time!!!!
We stayed in a double double room this time, as we were traveling with my partners 17 year old daughter, and had a door separating the bathroom - our first experience at the Sanctuary in February 2024, was a queen room and the shower was separated with a glass wall with a curtain, which wasn't a problem for us as a couple.
We've never had a problem here and the staff are very welcoming, we love having the continental breakfast every morning, buffet style, very useful to fill up before going out to explore this wonderful city.
Our rooms were cleaned everyday, towels changed.
Yes, it was a little noisy when the window was opened, but what do you expect when you're only a minute away from Times Square and not forgetting it really is the city that never sleeps.
Before I go, I'd like to say a very big thank you to Vichet & Jonathan who were polite, friendly and very helpful.
I would recommend this hotel if you want somewhere that's close to everything, clean and comfortable
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Outstanding! A great find for couples in a fantastic location with great staff!
Oct 31, 2024oeg1980Ottawa, Canada
The staff at the Sanctuary Hotel are absolutely amazing! Very chic, location is outstanding and the overall service is exceptional. The local knowledge that all staff are able and willing to share is invaluable and nothing is too much trouble. If you are looking for a hotel on Times Square with great service, this is the one for you!
We would certainly use this hotel again
Oct 31, 2024kundukuWirral, United Kingdom
Overall we thoroughly enjoyed our stay at The Sanctuary.
We were expecting our rooms to be much smaller and found the size of room absolutely fine. We were rarely in the room but everything worked, they were very comfortable and clean and we slept really well in extremely comfortable beds.
Admittedly the hotel decor would not be to everyone's…
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Overall we thoroughly enjoyed our stay at The Sanctuary.
We were expecting our rooms to be much smaller and found the size of room absolutely fine. We were rarely in the room but everything worked, they were very comfortable and clean and we slept really well in extremely comfortable beds.
Admittedly the hotel decor would not be to everyone's taste and the lack of natural light/view was slightly disappointing but as we were actually in the hotel for breakfast and sleep only, we saw as much of the view as we needed when out and about.
The air conditioning was slightly noisy but didn't stop me sleeping and it worked really well, unlike some systems where it is uncontrollable.
The daily amenities charge did not apply for Virgin customers, so the tea, coffee and water in reception 24/7 and access to the wi-fi was not an issue for us and worked well.
The showers were a great size and the complimentary toiletries were very good, with plenty of towels always available. The only noise we heard was from unruly Brits in the corridor (twice only thankfully), which was very disappointing, otherwise it was very quiet.
Admittedly we did not use any of the sushi restaurants (just not keen enough on sushi to choose that kind of restaurant) and I do think they could turn one of the sushi outlets into a less specialised eatery, and the Haven menu just didn't appeal but we found breakfast to be more than we were expecting: white & brown bread, bagels, cream cheese, jams, danish pasties, croissants, cereal, yoghurts, hot & cold breakfast beverages, huge red apples and bananas fresh every day - we certainly found enough to set us for the day. Our only breakfast complaint was that the toasters took several journeys before your bread was actually toasted!
We did not have any cause to use the concierge services whilst there but all our queries were answered very promptly and fully when we emailed before our stay. Generally we found the staff to be very helpful and extremely pleasant.
Obviously the biggest plus for this hotel is it's location - easy walking distance to so many of the things we wanted to see and very close to the subways too.
We do intend to return to NYC and would certainly be happy to stay in The Sanctuary on any return trip.
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Not 4 stars
Oct 27, 2024Alessandra C
That's no 4 stars...out room with Wall view...out Door did not close very we'll..and I told on the reception on the First day...but nothing change.The breakfast Is poor...and the breakfast girl clean the spoon hand made🙈It's terrible..
Safe, clean, comfortable and very efficient!
