Sheraton Memphis Downtown

Memphis, Tennessee

Virgin rating

Standard Double Room
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance
Standard Double Room
Crossroads Tavern & Grille
Lobby seating area
Hotel entrance

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel. Close to all the attractions. Rooms are spacious, some with great views of the Mississippi River, plus family-sized suites with a convenient kitchenette. Upgrade to Club status and you’ll enjoy access to the Club Lounge, serving a complimentary hot breakfast, afternoon hors d’oeuvres and evening appetisers. Sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or grab breakfast and a coffee to go from the pop-up coffee shop if you’re keen to start exploring.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Valet parking
  • Close to City Centre

Where is it

Downtown Memphis. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, hairdryer, iron and board. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe King with sleeper sofa, sleeping maximum 2 adults and 2 children.

Mississippi River View Rooms with king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Club Floor Rooms include access to the Club Lounge including complimentary snacks and evening appetisers with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 2 children.

Crossroads Tavern and Grille (open for breakfast, lunch and dinner). Grab ‘n Go meals available. Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Limited room service*. Valet-parking $22 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (642)
  • Very good (578)
  • Average (378)
  • Poor (218)
  • Terrible (215)
Image of the Tripadvisor rating Bed bugs. Bed bugs

Oct 29, 2024 Alon C

Bed Bugs!!! Bed Bugs!!!! Only stay if you want to take bed bugs home. I was moved twice only to find bed bugs in each room. Management has no concern. Seems like it was normal for them. If you decide to stay take bed bug spray. Spray down the side of the mattress don’t put anything on bed or floor. Leave for an hour if there are bedbugs they… Read more
Bed Bugs!!! Bed Bugs!!!! Only stay if you want to take bed bugs home. I was moved twice only to find bed bugs in each room. Management has no concern. Seems like it was normal for them. If you decide to stay take bed bug spray. Spray down the side of the mattress don’t put anything on bed or floor. Leave for an hour if there are bedbugs they will come out. Read less
Image of the Tripadvisor rating A lot of work needed

Sep 28, 2024 Meath88 Dublin, Ireland

We stayed at this hotel for three nights as a family. The restaurant was fine and the food was very good so no issues there. The location is only a 10 minute walk from Beale.Services was very good, especially reception and the lady at the car desk was just so helpful and sorted at big issue we had. Negative points is that hotel needs a complete… Read more
We stayed at this hotel for three nights as a family. The restaurant was fine and the food was very good so no issues there. The location is only a 10 minute walk from Beale.Services was very good, especially reception and the lady at the car desk was just so helpful and sorted at big issue we had. Negative points is that hotel needs a complete renovation as it is old, dirty and shabby. Rooms need updated and refreshed and taken Up to 4 star standard. Read less
Image of the Tripadvisor rating Check out and restaurant

Aug 21, 2024 ALCON C

We could extend the check out time for three hours after explaining our plans to visit other places. The receptionist listened to our request and understood our tourist needs. The food in the restaurant was excellent and had healthy options.
Image of the Tripadvisor rating Dirty, overpriced, and badly in need of a refresh

Aug 1, 2024 Alex W

Was here for a conference at the adjoining conference center. Don't let the close proximity to the Renasant tempt you to stay. Half of the people I traveled with had broken air conditioning in their rooms, some having it break in the middle of the night. I had to switch rooms as the first was 85 degrees and had ants crawling on the AC unit. The… Read more
Was here for a conference at the adjoining conference center. Don't let the close proximity to the Renasant tempt you to stay. Half of the people I traveled with had broken air conditioning in their rooms, some having it break in the middle of the night. I had to switch rooms as the first was 85 degrees and had ants crawling on the AC unit. The bathroom makeup mirror was broken and so were the racks holding the shampoo and conditioner. The second room was a little better but was still very dirty. There was a dirty washcloth left in the sink for the first two days. The duvet and carpet had dirt on it and part of the floor was sticky. The hallways are stuffy, humid, and musty, the elevators seemed like they are falling apart, and the skybridge to the conference center smelled like mold. As others have mentioned, the restaurant in the lobby is extremely expensive for what you get so don't bother. The hotel is also on the edge of downtown and we didn't feel very comfortable walking to places. The place really needs a refresh. Read less
Image of the Tripadvisor rating Group had BAD experience.

Jul 1, 2024 Linda W

I booked a group to stay at the Sheraton in downtown Memphis. We wanted to stay there because the trolley comes in front of the hotel and drops off on Beale Street. From the start it was hard to get anyone to set up the block, couldn't get anyone to answer the phone. When I finally got through to the front desk, I asked for the General Manager,… Read more
I booked a group to stay at the Sheraton in downtown Memphis. We wanted to stay there because the trolley comes in front of the hotel and drops off on Beale Street. From the start it was hard to get anyone to set up the block, couldn't get anyone to answer the phone. When I finally got through to the front desk, I asked for the General Manager, left a message and never returned a phone call. Finally, I got Ashley in sales to set it up. Once it was set up it took several calls for accounting to charge my card. Once we got to the hotel valet staff and front desk staff were very rude. We had to get management on the phone to get unloaded and parked. We set up to load at 5:30 am and were permitted to load under the canopy. The am valet staff came out using profanity cursing the bus driver, he was asked to respect his elders he said he didn’t care. Need better staff and those who will answer the phone. We shouldn’t have to pay and receive service like this. Group sales Ashley was the only decent staff member and helpful. Read less