The Kimpton Brice Hotel

Awesome customer service! Tiara checked me in and has before. She always goes above and beyond to make me feel at ease and is very friendly & hospitably, always thanking me for being a Gold Elite member. Best way to start my experience. Stephanie E. is a lovely person and always shows me such kindness and warmth, truly an exception and gem to your hotel. And last but not least, you have one of the best managers on your staff, Tim Mestras that I cannot say enough about. Thank you to each and every one of you for making me feel at home. Your hotel is fabulous and, comfortable and I love to stay there when I need a little getaway. Read less

Our group of nine booked king rooms but were given cheaper double rooms after the front desk confirmed with us for king rooms in person. My room was dirty with hair on the sink and a strong odor in the bathroom, likely from the sewer. Despite reporting these issues and switching rooms, the front desk was dismissive and unprofessional, claiming no other rooms were available while new guests continued to check in. When we requested a resolution, the front desk initially refused to contact the manager, stating they were at home and wouldn't come in. After persistent complaints, they miraculously found another clean room for me, but this was only the beginning of the ordeal. Later that night, the front desk contacted me to upgrade my room for compensation, but they failed to deliver. The next day, I was assured of an upgrade to a double queen suite with a living room by front desk, but upon returning at 2:30 PM and a 30-minute wait in the lobby, I was given a standard king room with poor lighting, even worse than the one I got initially. The front desk staff falsely claimed no suites were available and denied ever promising a suite, then accused me of causing trouble. Why would you offer something you would not be able to deliver? But after an argument, they magically got the suite available again and gave it to me. Throughout my stay, the front desk staff lied about room availability, made false promises, and provided misleading information about room types and prices, and giving me wrong names of their staff members and wrong numbers of their manager( I guess they did not want me to speak to a manager). Their behavior was rude, dismissive, and unprofessional, They seemed to hate their job dealing with all the guests. If they are not happy, they should quit then. The systemic issues at this hotel were evident, as I witnessed arguments between front desk staff and other guests. On one occasion, a front desk lady yelled and hung up on a guest twice. This kind of behavior is unacceptable and reflects poor management. I made a complaint with IHG immediately and was informed later that the Brice Hotel falsely claimed the manager had spoken to me during my stay and have solved my issue, which is a complete lie. I am amazed by their shameless behavior; it seems lying is a routine practice for them to solve any problem, both to their management and to guests. As an IHG Diamond Elite member, this was literally my worst hotel experience ever. The membership status at this hotel is just a joke. Till today, I am still complaining to IHG for a proper apology from the Brice hotel. Not sure how they treat other guests without a membership. If you read this far, please just RUN!!!!! Go to the HolidayInn. They do better than this hotel. If you insist to book you’ll have an adventure ahead. Read less

A wonderful place to stay. We enjoyed the quietness. Clean very good. Lobby attractive and the hotel's pace is just right, not hurried. Staff all super attentive. My wife fainted across the street from the hotel and a bellman type host rushed to her fall with a wheelchair. He turned a difficult experience into "not very much adoo) . Sorry aI cannot remember his name. Room very large with a separate sitting area. Mattresses perfect for us , just the right degree firmness. We found the restaurant very good both breakfast and dinner-would recommend. Less expensive food available 2 blocks at Matthews Eatery. Get reservation a few days ahead. There are parking garages nearby, 3-4 blocks, where there is more affordable parking. I would highly recommend this property. Also, we did not feel over run by dogs. Read less

This is a delightful older hotel in the heart of Savannah. It is pet friendly without a pet deposit or fee. The rooms are spacious and nicely decorated. The staff is very helpful and responsive. They have a wine hour every day so you can get to meet other people. There were a lot of dogs who stayed here when we were here… All well behaved. It’s starting to show a little bit of wear and could do for update otherwise, it’s a great place. Read less