Towneplace Suites New York Times Square

We had such an amazing stay here. Was able to see the Empire State Building from our window. The room was very clean and the bed was very comfortable. The staff were extremely friendly and very helpful when needed. Breakfast offered a variety of options each day from cooked to continental. The breakfast was manic at times, but the staff managed it very well and there is also sign that tells you when the busy periods are, which allows you to avoid it, if you wake up early enough. There was a 24 hour coffee bar for guests which came in handy when needing a coffee fix. This hotel was also in a prime location, with a subway a mere minute walk away. There were plenty of shops around and food places that were open until late. Would definitely stay here again. Read less

My wife and I stayed at Towne Place for a week in June 2024. While listed as Towne Place Times Square, it is in fact a couple of blocks off of Times Square in Hells Kitchen. The location was outstanding as you are away from the chaos of Times Square, but close enough to walk over in 10 minutes. Walk 5 minutes the other way and you are in the heart of Hells Kitchen and an abundance of restaurants, bars, and clubs, all of which seem much better, and much cheaper than TS which has basically nothing but chain restaurants anyway. The hotel is on a fairly quiet side street, and is only 7 stories, so right away you don't have the issue of massive crowds in the lobby and dozens of people trying access elevators all at once. I was greeted right away on arrival and check-in was smooth and easy, taking all of 5 minutes. We had a room on the 7th floor, and like all or most NY rooms it was small. That said, it was extremely efficient and was well appointed, with each room having a small kitchen area. A fridge that actually worked well, microwave, and cooktop. It even has a dishwasher. Also had plates, cutlery, cups, glasses etc. Now, if you are going to NY, you are probably doing some fine dinning, but we did take advantage of the facilities on a couple of nights, picking up a couple of microwave entries, some bread, wine, and desert. Quite enjoyed eating in a couple of times after long sight seeing days. The bathroom was very nice with a walk-in glass shower. The bed was very comfortable and the TV was a good size (48-50"?) The TV also had access to Netflix. You have to have a NF account, but if you do, you just log in with email and PW once. It was great to enjoy a couple of movies on evenings when we were back in room earlier. The hotel also had a free breakfast that was quite extensive. The hotel also employs on site security. The area seemed pretty safe, and I never had an issue, even at night, but it was nice to know there was security present. Of course no hotel stay goes without a bit of a glitch. Our A/C went out after a couple of days, and at the time NY was experiencing extreme heat and humidity with temps in the mid 90's (mid 30's C). Maintenance tried their best to address with no luck. The staff advised they had no rooms to move to but would next day. They got me a large fan which we propped at the end of the bed and frankly we were fine for sleeping that night. They got me a new room on the 2nd floor the next day. I have zero complaints on how the situation was handled. Last few points, I saw a lot of comments about noise both inside and out in various hotel reviews. I have to say, except for the odd door slam I did not hear a thing from adjacent rooms, and street noise was negligible, even after moving to second floor. Final point. Staff. Outstanding. Simply outstanding! Over my week long stay, there were three ladies and one young man on duty at various times. They were all friendly, helpful, and professional. Always greeting us when we came in, or saying have a great day when leaving. Always happy to advise on directions, or which subway to take. They arranged a car to travel back to the airport when I asked what was the best way, and again, their care and professionalism with regard to the A/C issue was outstanding. I would have no issue recommending this hotel to fellow travelers. Read less

My teenaged daughter and I stayed here the week of July 4th. Good: reception staff was super friendly and helpful. I spent several evenings in the lobby finishing up a class and they made sure I had everything I needed, even offering to turn music down when I had a Zoom class meeting. Hotel was clean and quiet and in a fantastic location. Times Square was an easy walk one direction, subway stop on the corner, piers (we went on a fireworks cruise) were another easy 15 minute walk the other direction. I’m not sure who was complaining about the elevator, but we shared a wall with it and we never really heard noise from it or other rooms/guests. Not-as-good: I specifically chose this hotel based on the promise of 2 beds. One was a sofabed and it was the worst thing I’ve slept on since my Grandma’s sofa bed in the early 80s. It might even be the same mattress. The springs were SO loud and squeaky and the mattress was a couple inches thick and fit the frame poorly. It wasn’t so bad once I figured out to shove one pillow between the mattress and frame to fill in that gap, then arrange so that the bar was in a place I didn’t feel it too much, then … don’t move too much so I didn’t wake my daughter. But at the end of the day, it was clean, I wasn’t on the floor, pillows were comfy. In the end, the good far outweighed the bad, so 4 stars. Read less

Found it a bit weird having to eat in paper plates as it was part of Marriott's group. Breakfast was always the same . Liked the idea of cookies at reception. Room should have been cleaned in the morning every day but it was 5 pm by the time they came into clean . Staff were very nice and friendly . Michael helped me so much with sorting out issue I had with the bonvouy Marriott’s issue . Thank you so much Michel . God Bess you . Overall I guess it was good experience. Location is brilliant. Read less