W San Francisco

Union Square, San Francisco

Virgin rating

Exterior
Wonderful 2 Double Room
The Living Room
Cool Corner King Room
Cool Corner King Room
Cool Corner King Room
Trace
FIT Gym at night
FIT Gym
Fabulous King Room
The Living Room
Studio Suite
Studio Suite
Lobby
The Living Room
Exterior
Wonderful 2 Double Room
The Living Room
Cool Corner King Room
Cool Corner King Room
Cool Corner King Room
Trace
FIT Gym at night
FIT Gym
Fabulous King Room
The Living Room
Studio Suite
Studio Suite
Lobby
The Living Room

The hotel

Everything at the W is bright, smart and vibrant, from the artwork on the walls to your guest room, with its Munchie Box and a cosy window bench. Make sure you order a cocktail at The Living Room, a stylish hangout packed with geometric shapes and colour-changing lighting. Pick your night — there are DJs some nights, and board games on others. And for a tasty Californian dinner, head to TRACE with its organic food from local fishermen and farmers.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Valet parking

Where is it

In the relaxed but trendy SoMa (South of Market) district, just round the corner from Yerba Buena Gardens, by SFMOMA (the Museum of Modern Art), 5 blocks from Union Square, around a mile from Chinatown. Transfer time from San Francisco International airport: 20 minutes.

Hotel information

401 rooms and suites on 31 floors. All with 32” flat-screen plasma TV with movies on demand, CD/DVD player, iPod docking station, WiFi*, telephone, Munchie Box, mini-bar*, coffee maker (on request), safe, Signature bed, pillow menu, Whatever/Whenever® service* (for iPod® Shuffles and CD/DVD library), hairdryer, iron and board and bathrobes. 

Wonderful Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

TRACE (upscale Californian menu, locally sourced produce, open for breakfast, lunch and dinner). The Living Room (bar, cocktails, light bites for lunch and dinner from TRACE, board games, DJs on select nights). 24-hour FIT® gym (with personal trainers*). Whatever/Whenever® Concierge service*. W Hotels – The Store. Laundry/dry-cleaning service*. 24-hour room service*. Complimentary WiFi in public areas. Valet parking $65 a night plus tax (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1028)
  • Very good (845)
  • Average (381)
  • Poor (161)
  • Terrible (107)
Image of the Tripadvisor rating More Trendy than Supportive

Jul 10, 2024 DA8026 Lafayette, Colorado

Hotels need to be first and foremost supportive of their guests. With Marriott I expect excellent support for business guests. Unlike other expensive Marriott hotels, breakfast is not free at W. Worse yet, you end up waiting in line to get a table, waiting for the food, and waiting for the bill (which is obserdly expensive $20 for… Read more
Hotels need to be first and foremost supportive of their guests. With Marriott I expect excellent support for business guests. Unlike other expensive Marriott hotels, breakfast is not free at W. Worse yet, you end up waiting in line to get a table, waiting for the food, and waiting for the bill (which is obserdly expensive $20 for oatmeal???). The ultimiate insult is the business center (which I had to use when my PC broke down). They have the nerve to charge $30/hour for the PC and paper is $0.50/page (if I remember correctly). This feels like a setup to take advantage of their guest - it's certainly not a level of support that I have come to expect from Marriott. I don't know who they plan on hosting at W, but I recommend that business travelers skip this one. Read less
Image of the Tripadvisor rating Good stay in San Francisco

Jul 7, 2024 B_LoTheRadar Minneapolis, Minnesota

I've stayed at this property several times and my most recent visit was by far the best one yet at this hotel. The property is in a great location if you are there to see major sights and attractions. It is also conveniently located if you are attending a Giants baseball game. The rooms have the signature W design, which I happen to like but they… Read more
I've stayed at this property several times and my most recent visit was by far the best one yet at this hotel. The property is in a great location if you are there to see major sights and attractions. It is also conveniently located if you are attending a Giants baseball game. The rooms have the signature W design, which I happen to like but they may not be for everyone. However, the rooms are definitely showing wear and tear. The property recently installed water bottle refill stations on every floor, which is great. The hotel gym is fantastic, if you plan to use it; I was impressed by the space and the available equipment. The hotel charges a Destination Fee, so make sure you are getting full use out of everything that the fee includes. The front desk should have a card or a QR code you can scan that lists all the current amenities. Speaking of the front desk, Sean deserves a shout-out. He was awesome at check-in and very helpful. Read less
Image of the Tripadvisor rating Wonderful Stay

Jul 1, 2024 AztecsU2 Los Angeles, CA

I'm so glad we booked this hotel! Everyone on the staff - from the front desk to the bellman to the servers at Trace - were very friendly and helpful. The woman who checked us in made my daughter feel very welcome and gave her personal attention -- something that always goes a long way with me & my husband. The room had a fantastic view of the… Read more
I'm so glad we booked this hotel! Everyone on the staff - from the front desk to the bellman to the servers at Trace - were very friendly and helpful. The woman who checked us in made my daughter feel very welcome and gave her personal attention -- something that always goes a long way with me & my husband. The room had a fantastic view of the city, the beds were actually comfortable (something we often don't find). My ONLY wish is that they could find a way to fit 2 queen beds instead of 2 doubles... and/or find a way to allow a rollaway in the king sized rooms. A double bed is nearly impossible for 2 adults to sleep in. Like other reviewers, I really dislike the $40/day "destination fee". It forced us to eat at the restaurant every morning so we could earn the credit back. We would've loved to save money having breakfast elsewhere at least a few days. Overall, great experience and we would definitely stay there again! Read less
Image of the Tripadvisor rating JP is the man!

Jun 30, 2024 Jeremy G

JP is the man! We love this stay but customer service is exemplified by JP. Give Themis man a promotion because your business is run effectively by how JP helps his guests. He jumped right up and helped at a moments notice. Who does that!? Good man, nice guy, a role model for all other hotel employees. Great guy!!!
Image of the Tripadvisor rating Feels like awkward new owners

Jun 23, 2024 hmkanji London, United Kingdom

Stayed here for a couple of days. The hotel is nice but it feels like it has changed ownership. I was told as a Marriott elite I didn’t get breakfast. This was news to me so I had to look it up all online to find it was wrong. When I told the hotel they made it right. The room had one window shade that was broken but they sent someone up to… Read more
Stayed here for a couple of days. The hotel is nice but it feels like it has changed ownership. I was told as a Marriott elite I didn’t get breakfast. This was news to me so I had to look it up all online to find it was wrong. When I told the hotel they made it right. The room had one window shade that was broken but they sent someone up to fix it. Only other challenge was the AC turns itself off in the middle of the night (presumably to save energy). It means the room doesn’t run cold at night but it does during the day. The products in the hotel are really nice. The breakfast was a limited Bonvoy menu but the food was exceptionally good. I’d stay here again as its nice and central, but I wonder what’s happened to the staff. Read less