There's only one thing that gets Texan shopaholics more worked up than cut price ten gallon hats and that's a stay at the Westin Galleria. This is your chance to gain unrivalled access to over 200 designer stores, restaurants and attractions without having to step foot outside. Once you've shopped 'til you've dropped, you'll find your guest room with a great big signature Westin Heavenly® Bed ready and waiting. Aside from your room's contemporary comforts and glorious Dallas views, you'll also be able to take advantage of the Westin's outdoor heated swimming pool and Second Floor Bistro, both of which are on hand to help you rest and revive after a good day exploring the city. From the largest whiskey bar in Dallas to towers of shellfish served at the Oceanaire Seafood Room, from here you can experience the superlatives of Texas. No sooner than the valet has parked your car will you be ready to find out just what all the fuss is about.
Amenities
Bar
Fitness Centre/Gym
Free Parking
Internet Access
Laundry Service
No Smoking
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Valet parking
Close to City Centre
Where is it
Located inside Galleria Dallas shopping complex. Transfer time from Dallas Fort Worth Airport: 20 minutes.
Hotel information
448 rooms and suites. All guest rooms feature signature Westin's Heavenly® Bed, air-conditioning, cable TV with pay-per-view films*, complimentary WiFi access, telephone, coffee/tea making facilities, mini bar*, safe, bathrobes, White Tea by Westin™ bath amenities, hairdryer, iron and ironing board.
Traditional Rooms have 1 king-size or 2 queen-size beds, sleeping maximum 5 adults.
Deluxe Rooms have a reading area, and either 1 king-size or 2 queen-size beds, sleeping maximum 5 adults.
Executive Club Rooms include exclusive access to the Westin Executive Club Lounge, which offers complimentary breakfast, grab 'n' go snacks, Starbucks coffee, tea, a range of signature espresso based drinks, non-alcoholic beverages, evening appetizers, beer and wine hours (Mon - Thurs evenings) as well as business services. Rooms feature state-of-the-art amenities and either 1 king-size or 2 queen-size beds, sleeping maximum 5 adults.
Complimentary self-parking. Valet parking $38 plus tax per day (payable locally, subject to change).
The Oceanaire Seafood Room (fine dining restaurant, open for lunch and dinner Mon-Fri, and dinner Sat - Sun). Second Floor Regionally Inspired Kitchen (all-day casual dining and drinks). 24-hour room service available*.
Outdoor rooftop pool (open seasonally). 24-hour WestinWORKOUT® Fitness Studio. In-room spa treatments*. Lobby entrance to Galleria shopping complex, with shops, restaurants, kids play area and ice skating rink.
Complimentary WiFi access. Laundry service*. 24-hour front desk. Convenience store.
*Denotes local charge.
Based on 1548 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (909)
Very good (430)
Average (108)
Poor (52)
Terrible (49)
Dishonest Manager
Oct 25, 2024billymarkrSan Antonio, Texas
Lifetime titanium elite (husband is the member)
Front desk rude because the manager on site was worse.
Booked 2 rooms but my husband couldn’t check in at the same time. We were told no upgrade, no Bonvoy benefits etc
The manager “claimed” they received an email that day (10/24) corporate sent a letter don’t award benefits for Bonvoy unless both…
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Lifetime titanium elite (husband is the member)
Front desk rude because the manager on site was worse.
Booked 2 rooms but my husband couldn’t check in at the same time. We were told no upgrade, no Bonvoy benefits etc
The manager “claimed” they received an email that day (10/24) corporate sent a letter don’t award benefits for Bonvoy unless both occupants are standing there.
It’s a shame customers since Covid put up with almost zero services with little discounts & now things are back to normal the bear minimum service with higher prices.
Stay somewhere else where your business is appreciated.
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I’ll have the last laugh Ms Manager 😂😂
Oct 22, 2024JASON PPerth, Australia
Well this is my first review ever and just had to review.
This place is just awful. Book elsewhere!
Positives:
- Westin bed is great. ✅
- Room size good. ✅
Negatives.
- Got stuck in the lift for 20 minutes. Used the lift phone and no one answered. Called the hotel from the lift and I think you get an AI person answering who can’t help. Hung…
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Well this is my first review ever and just had to review.
This place is just awful. Book elsewhere!
Positives:
- Westin bed is great. ✅
- Room size good. ✅
Negatives.
- Got stuck in the lift for 20 minutes. Used the lift phone and no one answered. Called the hotel from the lift and I think you get an AI person answering who can’t help. Hung up. Pressed the lift alarm. At least that worked. Nothing. Eventually called my friend and he sorted an engineer. I climbed out once the engineers opened the doors between level 3 and 4, and he said all they do is give trouble. Asked why they don’t service them. He shrugged his shoulders and said he was off to fix TVs. Anyway these things aside as they happen, went to the front desk and asked them to order a car (at the hotel cost) as the delay made us late for dinner and the lady at reception just laughed at me. Fine. I told her this was pretty poor and then as seems to happen these days when you complain rationally and normally, she says don’t be aggressive ( the new way to make people deflect a problem and resolve things for themselves ). I asked for the manager ( no loud voices and certainly NO swearing etc) and she says she was the manager. Now that is actually the funny bit! 😂. I said really! And wished her all the best! Walked around the corner and both the manager and the other receptionist were laughing out loud about the situation and discussing it with other guests whom were there. UNACCEPTABLE. This hotel is TOTALLY UNPROFESSIONAL AND LACKS ANY FORM OF RESPECT LET ALONE ANY FORM OF CUSTOMER SERVICE. So if you are scared of being stuck in a lift and don’t like being treated like an idiot probably don’t stay here!
- Lifts extremely slow.
-Bar outdated and just a horrible room (water service and staff excellent though).
- At 630 am was woken up by drilling or some sort of maintenance. This went on for an hour or so. Just appalling and v noisy. Tried to call reception to ask how long but the room phone doesn’t seem to have a reception button unless I missed it. Scary if there is an emergency.
-Noisey rooms as next to a freeway and busy traffic but that is what it is.
- Rooms a little tired.
- Noisey plumbing from your next door neighbour.
Now to see if the hotel serves breakfast and where that is as wasn’t explained any of that on checkin.
So I will have the last laugh and not stay here again even though a set of comedy of errors do happen in life. Good luck to all the GREAT staff but find another professional hotel to work in as there certainly are plenty out there.
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Check your bill
Sep 16, 2024Mitchell D
My experience at this hotel was okay until the end. The bed was adequate, bathroom large but water leaked. Room was large and I was upgraded for having status. When I left, the hotel charged me $20 for the mini bar. I never even once touched the minibar, however they make it so half of your guest fridge is the minibar. I don’t even drink alcohol…
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My experience at this hotel was okay until the end. The bed was adequate, bathroom large but water leaked. Room was large and I was upgraded for having status. When I left, the hotel charged me $20 for the mini bar. I never even once touched the minibar, however they make it so half of your guest fridge is the minibar. I don’t even drink alcohol and I was accused of drinking champagne. Will not return.
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Comfy accommodations, but no frills at the Westin Galleria Dallas
Aug 28, 2024MJandDCCreve Coeur, Missouri
Stayed at the Westin Galleria Dallas recently for a work retreat. The hotel is connected to the Galleria and also an office park (where our firm has a satellite location).
Everything from check in to check out was smooth sailing. The room was ready for early check-in (which was a huge help) and it is set up just fine for a business traveler -…
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Stayed at the Westin Galleria Dallas recently for a work retreat. The hotel is connected to the Galleria and also an office park (where our firm has a satellite location).
Everything from check in to check out was smooth sailing. The room was ready for early check-in (which was a huge help) and it is set up just fine for a business traveler - clean with all of the basics covered.
A big thumbs up for the comfy bed! This is definitely a property I would return to on a future trip to Dallas!
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Think twice before you book
Aug 19, 2024CodyShiveChapel Hill, North Carolina
I rarely do this, but I was extremely disappointed with room service when I asked for a piece of carrot cake and I paid $18 plus tip for something that really is more like a $2 piece of cake. See the picture.
The room is very nice, but I've had to call to have the AC reset several times, because every time I leave the room and come back in it has…
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I rarely do this, but I was extremely disappointed with room service when I asked for a piece of carrot cake and I paid $18 plus tip for something that really is more like a $2 piece of cake. See the picture.
The room is very nice, but I've had to call to have the AC reset several times, because every time I leave the room and come back in it has gone up to nearly 80°. Thankfully they sent a great engineer to the room who explained what he needed to do to fix the issue, but no offense to him he's a great guy but why should I have to do that in any hotel room? If I set the HVAC to 68°, it should cool the room to 68°. Have a nice day.
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Dishonest Manager
