Stay Away For Now (Here's Why!!)
Nov 20, 2024 Olivia O Sacramento, California
This is a hard review to write because I’ve loved this hotel since I was a little girl—we used to come here every Christmas and have returned periodically as an adult. I’d say it will be wonderful again but right now I’d tell people to pick somewhere else (and I wish I’d known!).
Here’s why: the main grand lobby is closed (blocking direct street…
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This is a hard review to write because I’ve loved this hotel since I was a little girl—we used to come here every Christmas and have returned periodically as an adult. I’d say it will be wonderful again but right now I’d tell people to pick somewhere else (and I wish I’d known!).
Here’s why: the main grand lobby is closed (blocking direct street access from inside the hotel to union square, doorman, taxi line and removing a great deal of the ambiance), no room service (this was super disappointing, I had imagined ordering dinner and breakfast for the tight timeline we had and to enjoy our view), and there’s a huge Westin employee protest outside the valet with an extremely loud drummer.
The drumming made our arrival feel stressful and made me feel really bad for the parking staff. I hope Westin resolves this issue with its employees soon. The gentleman at the front desk had been flown in from somewhere else to cover the strike and was very kind but said the drumming goes until 10PM every night and it was still audible/annoying in the lobby.
With a tiny bottle of water $7 downstairs and a $500+ room you’d think Westin could pay its employees well enough to get the drumming to stop. To top it all off we were “upgraded” to a room that wasn’t in the tower we’d reserved—didn’t feel like an upgrade but by the time I realized we’d be on a lower floor and not in the tower we were already in our room and I didn’t feel like going back down to sort it out.
I’d say don’t stay here until the lobby is finished, the strike is over and they have room service again. Two stars for kind staff and a nice room, even if it wasn’t on the floor I desired. More than anything, I’m compelled to write this review in hopes that the regular employees receive fair enough pay to return to work soon. We heard they will likely be very short staffed during the holidays.
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