Aulani, A Disney Hotel & Resort

As a family of five it is hard to find a hotel that fits all of us comfortably!🥴 Yet somehow Aulani was the perfect size, we loved the view of r hotel room n had fun at the pool and beach. They had small things that we really enjoyed! The kids loved meeting their favorite Disney characters! N the Lazy River was amazing🤩🤩!!!!! Check in was busy n crowded, recommend not getting there before room is ready. 🤪 The overall experience was great! Felt truly like a beautiful island getaway. N also had delicious food n coffee!😎 The kids favorite part was the pool n especially liked to watch the sunrise off of the beach in the morning!🏄‍♀️🌊🌺🤙 Recommend! Read less

Our stay at Disney Aulani had its highlights but also some disappointments. The resort itself is beautifully maintained, and the lush, tropical surroundings create a perfect paradise getaway. The rooms were spacious, clean, and elegantly decorated, with incredibly comfortable beds that ensured restful nights. However, I don’t feel the resort is worth the price per night. There weren’t enough activities to keep us engaged, and the beach was underwhelming. Additionally, the costs for rentals and food were very high. A cappuccino was $9, which seems extreme even for an expensive resort. Despite these issues, I did really enjoy the Amaama restaurant and felt it was worth the price. The food was delicious, and the service was excellent, making it a memorable dining experience. While we had some enjoyable moments, overall, I feel that the value for money at Disney Aulani could be better. Read less

We brought our entire family - grand children included. Booked 2 ocean view suites. Rooms were fabulous! Very expensive!! Everything we needed! Great kitchen! But….check in is a Disaster!!!! Do Not arrive early!! Our rooms were not ready until 4:00 pm and the resort is Not set up for waiting!!’ It was so crowded- no chairs to sit on , the “refreshing room” had very few chairs… grand children, parents and grandfather were having major meltdowns!!! There are not enough outside lounge chairs for the number of guests!!! If you are not up by 8:00 am hunting for a chair forget it!!! This resort has few restaurant options. Also does Not have room service. ..Which would have made it easier with small children. After figuring out how to survive in this crowded noisy non relaxing resort the kids were able to have a great time. I wish I had read more reviews and wish the resort had made more of an effort to better inform guests about what to expect upon check in. Read less

We stayed here two nights in a DVC deluxe studio. We were lucky to have the points gifted to us by my in-laws, and we'd spent the previous 5 nights in Honolulu. It was interesting to contrast Aulani with the hubbub of Waikiki. It's very peaceful out in Ko Olina, and there isn't much around - a few resorts, a golf course, a little shopping center. We checked in around 1 but our room wasn't ready until 3:30 or so, so we stored our bags at Bell Services and explored. I would say between about 9 a.m. and 2 p.m. is the busiest time around the pool areas - but there are lots of seating areas, some near pools, others looking out to the ocean or just around the interior. It wasn't too hard to find a spot. Almost everything is outside or open to the exterior - all of the restaurants/quick serve places, bars, pools, most activities. Bring LOTS of sunscreen and be generous about using it. Food is good, but definitely expensive, though that shouldn't be a shock for both Disney and Hawaii. Be prepared for dinner to easily cost $100 for two people. The pools are expansive and never felt horribly crowded, though we did encounter some teenagers using the adults-only hot tub as a place to practice handstands. We enjoyed the lazy river and my husband went down the slides. The beach is also pretty spacious and the water is crystal-clear and beautiful. Our room was very comfortable; the view was basically of the conference center but who cares - from the lobby or outside the views are amazing. Loved the rainhead shower and that the water closet wasn't too cramped. One weird note is that the bed seemed very high - I couldn't touch the ground while sitting on the side and I'm a pretty average height. Staff was lovely overall and even helped my husband with a solution when I needed a large ice pack after throwing my back out (laundry bag, full of ice from the machine!). The property is beautiful and I really like that it doesn't SCREAM Disney - they did a great job of integrating local culture and design and it feels respectful. Also, note, across the road from the Aulani entrance there's a small shopping center -- go to the ABC Store (Island Country Market) for coffee, pastries and any basics you might need, it'll be cheaper than at the resort. There's also a great little Mexican place we tried and some awesome ice cream. Read less

So far not great! Our room is a garden view $1750 a night this is a special vacation with my 2 grands for their birthdays. We were told our room was a standard room, geez when booking we booked a villa, which was not standard but okay like no big deal you are just a number attitude. And I was in management as a DOC in the luxury hotel industry in Chicago, so I am not clueless and this is not cheap even with today's prices! The room smells musty and the bathroom has dust in the vent along with white gross stuff in the wet shower (was it cleaned?) so tired just let it be! I will post pictures! We dropped our bags with the valet and was told they would have the bell staff get our bags up to the room and our very quick. The front desk clerk called for our bags since we had a less than professional experience with the transportation getting they recommended (tell you that lastly). No bags we waited and finally called because after a 9 hour flight and a long wait to get to the hotel then waiting at the front desk only to be ignored, seriously NOT one of the 5 open clerks would even made eye contact with us, terrible. Then a man walks up and they take him and ignore us...bizarre. A young woman at the front desk approached us and was very nice and checked us in we were trying to be polite and not pushy, okay pushy works and gets attention not what I want my kids doing. Called the bell stand and was told by the woman rep it would be best if we cam down and got our own bags since they were busy! Well, I am hoping for better! Oh and what happened after our 9 hour flight hoping to have a smooth transition to the hotel...A woman with an Alumni sign tells us we are waiting for another person, so we wait and we wait and the baggage claim area is NOW empty ONLY to be told the service left without us and those people we so politely waited for was on the van! So me and my two well behaved pre-teens waited and waited for another service to get us to the resort. Not sure how that happened and our van driver was a nice polite and well informed driver, what a start to our vacation again hoping we see better from Disney! Read less