Disney's Old Key West Resort

My husband and I went to Old Key West as an anniversary/second honeymoon. The resort was wonderful. We had a one bedroom villa which was amazing, the space that you get in the villa is a huge value when comparing it to other resorts standard size rooms. The buses were conveniently located so we could just hop on and get to where we needed to go. We had the best ever interaction with Carmen, she is amazing and just the absolute best, she totally understands Disney magic! She shared tips for the parks with us and even gave us a ride on her golf cart to the front area of the resort, which was very appreciated. Both Goods to Go and Olivias were amazing and accommodated allergies amazingly!! During this trip, we scheduled our time so that we had 2 park days in a row and then a day off. Everything went well until our last day, which we took as a day off. We decided to relax in our villa so we put the room occupied sign on our door and called housekeeping to let them know that we would not need services that day but just needed some supplies, which they promptly delivered. Housekeeping was absolutely amazing during our entire stay! That afternoon, I was in the bathroom and my husband was sleeping on the couch in the living room. We had the washer and dryer going, the fan was on in the bathroom, which is fairly loud, and the tv was also on. My husband heard a knock that woke him a bit and thought that it was next door, then another, to which he asked me if I was knocking. We were not expecting anyone as we had advised housekeeping and had the sign on the door. A third knock came and my husband got up to see if it was our door and before he could even get to the door, the staff member let herself in and said she was there to do a room inspection. This has never, in all the years that we have stayed ay any hotel, happened. I had literally just stepped out of using the bathroom. More to the point, if the sign is on the door and no one is answering, there is probably a reason! The entire interaction was just awkward and very unacceptable. We went down to the front desk to speak with a manager, but were dismissed by the girl at the desk with well, they have to check the rooms for guest safety and told us they look for weapons. Then we got the spiel of she went by protocol and it was very apparent we were not getting anywhere. She even told us the next time we were staying in our room to make sure we put the security bar across the door (which we totally do at night!) so the staff cannot get in. We thought the door sign was more than sufficient and it felt like the blame was being shifted back onto us, which just made us even angrier. Whatever protocol is, it should be changed. Bell services and housekeeping know how to use the room phone as both departments called us, so perhaps the room inspection staff should take a lesson and do the same if a room inspection is that imperative, especially when obvious someone is in the room. Read less

We stayed at Disney’s Old Key West Resort as a father son vacation. The two bedroom villa was perfect for us. It was huge with a full kitchen, two bathrooms, and washer & drier. The location was quite and at the third hole of Buena Vista Golf course at building 50. We stayed on the 3rd floor and there wasn’t an elevator, easy outside stairs. Be sure to eat at Olivia’s , everything is fantastic !!!!! Read less

We stayed at Disney’s Old Key West Resort as part of a family vacation. The two bedroom villa layout was perfect for our group of four. It was very spacious with a full kitchen, two bathrooms, and washer & drier. The location was absolutely fantastic, just a short drive to all four parks, and the service was excellent as we would expect from Disney. We also ate at Olivia’s one night, which was a solid decision. 5 stars!!! *Note that we stayed on the 2nd floor of one of the buildings, and there wasn’t an elevator, so folks with access needs appear to need to let them know when booking. Read less

The cast members at this resort were all very friendly and willing to assist or suggest. Each day their counsel enabled us to be front row for the daily rope drop at the park we were attending. This resort is surrounded by the Lake Buena Vista Golf Course. We ate one night at Olivia's. I love curry, but, did not want tofu. At no extra cost chicken was substituted. Thanks to our server Nancy. We also enjoyed not meeting any quests that thought they were entitled. OKW is a Disney Vacation Club resort. One night we sat on the rocking chairs looking at the water, watching kids play checkers with over sized pieces while enjoying a drink from the Gurgling Suitcase Libations and Spirits. Read less